Review Insights · App Store
Woodforest Mobile Banking
Woodforest National Bank · 60,814 ratings · ★ 4.8
4.8
★★★★★
60,814 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Deposit and Mobile Deposit. First check I tried to do a mobile deposit and they made me go in to deposit the check. Second check I took it in and they refused to deposit. They told me to go to the bank that printed the check and bring cash to deposit. What is even the…" - LaLa2684
2
"deposit"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Deposits. I have a phone number that is in my account. I can’t get codes to it. This isn’t the first time . It seems to be a problem with you" - Sarcasticmother
3
"mobile"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Deposit and Mobile Deposit. First check I tried to do a mobile deposit and they made me go in to deposit the check. Second check I took it in and they refused to deposit. They told me to go to the bank that printed the check and bring cash to deposit. What is even the…" - LaLa2684
4
"needs"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Mobile banking needs lots of work. So many glitches in the process! Do not like the app. Deposit process kicked me out 4 times!" - yarsalesally
5
"work"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Money transfer didn’t work. I initiated some money tranfer from the app ‘Send’ option using a contact information. Next day someone from Woodforest called me to confirm about the transaction. But few days later I saw that the money acctually did not transfered! Woodfo…" - Mkh726369
6
"information"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Money transfer didn’t work. I initiated some money tranfer from the app ‘Send’ option using a contact information. Next day someone from Woodforest called me to confirm about the transaction. But few days later I saw that the money acctually did not transfered! Woodfo…" - Mkh726369
7
"does"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Money transfer didn’t work. I initiated some money tranfer from the app ‘Send’ option using a contact information. Next day someone from Woodforest called me to confirm about the transaction. But few days later I saw that the money acctually did not transfered! Woodfo…" - Mkh726369
8
"banking"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Mobile banking needs lots of work. So many glitches in the process! Do not like the app. Deposit process kicked me out 4 times!" - yarsalesally
9
"works"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Maybe. Sometimes the app works and sometimes it doesn’t" - markcrowe8
10
"terrible"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App is not available 24/7. This all is always down/offline in the early mornings and late evenings. Terrible availability." - omegac0de
11
"sucks"
3 negative reviews mention this · 12% of all complaints
★★★★★ "App sucks. The app sucks. I’m always getting logged out. It’s not a good app for the bank. Connectivity sucks" - Ehhhjnl
12
"loads"
3 negative reviews mention this · 12% of all complaints
★★★★★ "This app is outdated. Outdated. Never loads. Loses sign in info all the time. Update this pos and make it work better." - plzfixyourapp
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Deposits
I have a phone number that is in my account. I can’t get codes to it. This isn’t the first time . It seems to be a problem with you
Deposit and Mobile Deposit
First check I tried to do a mobile deposit and they made me go in to deposit the check. Second check I took it in and they refused to deposit. They told me to go to the bank that printed the check and bring cash to deposit. What is even the point?!
Money transfer didn’t work
I initiated some money tranfer from the app ‘Send’ option using a contact information. Next day someone from Woodforest called me to confirm about the transaction. But few days later I saw that the money acctually did not transfered!
Woodforest App should be able to handle a simple money transfer just like any other bank does.
Disappointed!!
Woodforest App should be able to handle a simple money transfer just like any other bank does.
Disappointed!!
Available balance
**Cannot deposit checks online every time I attempt the app force closes.** Available balance is not updating in real time. I have to close app and reopen to see a debit reflected in the available balance. Even though the debit has already posted to the statement the available balance is not changing. Switching to my other accounts and then back makes no difference. This does not happen when I initiate a transfer or deposit through the app.
Mobile banking needs lots of work
So many glitches in the process! Do not like the app. Deposit process kicked me out 4 times!
Maybe
Sometimes the app works and sometimes it doesn’t
I wouldn’t bank with them !!
Customer service is horrible, they don’t care about there customers.
App is not available 24/7
This all is always down/offline in the early mornings and late evenings. Terrible availability.
Fees
Shouldn’t be any
App sucks
The app sucks. I’m always getting logged out. It’s not a good app for the bank. Connectivity sucks
App access
iPhone was just updated, don’t understand why the Woodforest app needs access to my photos to do a mobile deposit, should only need access to my camera, never needed it before
Sucks
Yall are so bad
It sucks
Stupid app was down for two days can’t get it to load half the time, especially when I need it
Buffed Out
This app is terrible how many times have I tried to do transactions and buffering makes my app in accessible to my banking .
Shuts off
Always giving problems of on opening or it just shuts off while using app.
Trash app
App never works always lagging terrible
Mobile App and Website
The mobile app and website security settings are not functioning properly. Example: If the security setting is for $100.01 the mobile app will only allow you to enter $100.00.
The mobile app and website are misaligned.
Example: The website security setting can be set to $500.00 and it will reflect as a different number, value or figure on the mobile app such as $400.00.
This could cause a massive disruption to the banking system.
Also, the beneficiary protocol for the checking and savings account needs to be updated and include more than just a name. I would suggest a date of birth along with another piece of pertinent information for identification purposes such as an address or etc. Otherwise the current method could cause extreme fraudulent activity to transpire in the event of a death.
The mobile app and website are misaligned.
Example: The website security setting can be set to $500.00 and it will reflect as a different number, value or figure on the mobile app such as $400.00.
This could cause a massive disruption to the banking system.
Also, the beneficiary protocol for the checking and savings account needs to be updated and include more than just a name. I would suggest a date of birth along with another piece of pertinent information for identification purposes such as an address or etc. Otherwise the current method could cause extreme fraudulent activity to transpire in the event of a death.
This app is outdated
Outdated. Never loads. Loses sign in info all the time. Update this pos and make it work better.
Needs improvement
Won’t load. Constantly fighting to login
Bugs
Wont open at all no matter what I do.
Just want my money
App just loads and don’t open at all now
New update
I don’t know what happened with the new update but I can no longer get past the log in screen it just loads forever trying to pull up my information
App rarley works properley
Constant long or infinite loading screens, have to reinstall all the time. This plus the fact that service is impossible to receive over the phone is enough to make me just want to switch banks
Overdraft
Most banks give a 24-hour grace period, but this bank charges the fee immediately after the overdraft, even if it's just $1.
Trying to get out!
This bank charges heavy overdrafts and worst this bank waits a long time to give you auto pay. Its not even a day early its at last legal moment. Ive been here over ten years. Im out.
Crashes
Why does this app crash so often?
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)