Review Insights · App Store
Word Cookies!®
BitMango, Inc. · 191,799 ratings · ★ 4.6
4.6
★★★★★
191,799 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
16 negative reviews mention this · 62% of all complaints
★★★★★ "... I genuine hate this game with my entire heart, the words are so stupid and are always repeating and when u think it’s another word it’s just word but plural.. this game has made want to crash out and am crashing out right now. They also bri…" - 😑😭💀
2
"word"
4 negative reviews mention this · 15% of all complaints
★★★★★ "... I genuine hate this game with my entire heart, the words are so stupid and are always repeating and when u think it’s another word it’s just word but plural.. this game has made want to crash out and am crashing out right now. They also bri…" - 😑😭💀
3
"play"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Used to love!! Now it’s bloated with AI images and lackluster “events”.. I haven’t played in a while, so when I opened the app today I was expecting the old interface where you just have to click play, and then play the game. But this time, about ten pop-ups, one after another, stopped me from actually getting t…" - LegKnee
4
"playing"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Too many bugs. I’ve been playing this game for over a year and there’s too many bugs. You never get your free rewards and have to restart the app a lot. There’s no way I would trust this game with my real money considering I constantly get robbed of free …" - Ralph G86
5
"hate"
3 negative reviews mention this · 12% of all complaints
★★★★★ "... I genuine hate this game with my entire heart, the words are so stupid and are always repeating and when u think it’s another word it’s just word but plural.. this game has made want to crash out and am crashing out right now. They also bri…" - 😑😭💀
6
"words"
3 negative reviews mention this · 12% of all complaints
★★★★★ "... I genuine hate this game with my entire heart, the words are so stupid and are always repeating and when u think it’s another word it’s just word but plural.. this game has made want to crash out and am crashing out right now. They also bri…" - 😑😭💀
7
"another"
3 negative reviews mention this · 12% of all complaints
★★★★★ "... I genuine hate this game with my entire heart, the words are so stupid and are always repeating and when u think it’s another word it’s just word but plural.. this game has made want to crash out and am crashing out right now. They also bri…" - 😑😭💀
8
"points"
3 negative reviews mention this · 12% of all complaints
★★★★★ "More problems. The daily spins take way too many points away-Speeds up every time it gets close to stopping on jackpot or 80 coins. This ultimate collection thing says I have 30+ days to go and then it randomly ends and starts a new theme-losing points I’…" - raerae1224
9
"jackpot"
3 negative reviews mention this · 12% of all complaints
★★★★★ "More problems. The daily spins take way too many points away-Speeds up every time it gets close to stopping on jackpot or 80 coins. This ultimate collection thing says I have 30+ days to go and then it randomly ends and starts a new theme-losing points I’…" - raerae1224
10
"coins"
3 negative reviews mention this · 12% of all complaints
★★★★★ "More problems. The daily spins take way too many points away-Speeds up every time it gets close to stopping on jackpot or 80 coins. This ultimate collection thing says I have 30+ days to go and then it randomly ends and starts a new theme-losing points I’…" - raerae1224
11
"sick"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Used to love!! Now it’s bloated with AI images and lackluster “events”.. I haven’t played in a while, so when I opened the app today I was expecting the old interface where you just have to click play, and then play the game. But this time, about ten pop-ups, one after another, stopped me from actually getting t…" - LegKnee
12
"things"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Too many pops. The game has a million things that pop up that you MUST interact with before you can get to the heart of the game. It’s annoying since you can’t turn this off or simply X out/opt out of these Nuisances." - PitchinFits
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
..
I genuine hate this game with my entire heart, the words are so stupid and are always repeating and when u think it’s another word it’s just word but plural.. this game has made want to crash out and am crashing out right now. They also bring out words nobody has ever heard of and would never use. This game is actually so stupid.
It is addictive
Sometimes the little words they don't allow is odd but a good game nonetheless
Used to love!! Now it’s bloated with AI images and lackluster “events”.
I haven’t played in a while, so when I opened the app today I was expecting the old interface where you just have to click play, and then play the game. But this time, about ten pop-ups, one after another, stopped me from actually getting to the play button. All of the events are EXACTLY the same as all the other mobile games on the App Store. I can’t tell you how SICK I am of the ai-generated-card collecting features. I didn’t even hit the play button before I got annoyed and closed the app and opened the store to leave this review. I will be deleting the game right after this. Thank you for the absolute WORST updates you have made to the game 👎
WHO
last word WAS WHO I HATE THIS GAME
Ads kill the fun!
The ads are often looped and do not end! Any “reward” you were to receive you forfeit just to get out of a cycle! And these cycling ads are often the only way to receive points needed to win higher levels!
Sleazy
How strange that on the spinning bonus wheel the Jackpot and the Honeydipper take up the exact same space on the wheel yet the Jackpot hardly ever hits but the Honeydipper (which coincidentally means you have to play 15 minutes more to get any bonus) ALWAYS hits every day (and often twice on the same day).
“Watch video” won’t allow exit
So when I want to earn more free coins and it wants you to watch a video…the video never ends & won’t allow you to exit to get back to your game that pisses off the player!
Too many bugs
I’ve been playing this game for over a year and there’s too many bugs. You never get your free rewards and have to restart the app a lot. There’s no way I would trust this game with my real money considering I constantly get robbed of free stuff for watching ads.
Word cookies
Ads are broken trash. Runs way longer than 30 seconds then won’t return to the game. Do better, Bitmango.
Too many Ads
Too many ads. Just one after the other you can't even enjoy the game.
Too many ads and unnecessary features
Used to enjoy word cookies but too many ads and unnecessary features that distract from the true intent of the game.
I hate opening this game
There are so many pop ups when you open the game. You have to click through 10 different things just to get to the game. Then if they place something new, it forces you to following along with a tutorial. No way to get to the actual game without wasting your time doing things you want nothing to do with.
Time to delete
Had to delete this app. Showing a woman with a dog holding a wedding ring under the title of ‘romantic’ is just sick especially saying the app is appropriate for ages 4 and up. Plan to report this elsewhere.
Oven race not playing
Oven race says it’s done but it never loaded to play. The in game ‘support’ was useless. The faq says to update to a version that doesn’t exist.
Too many pop ups
Way too many pop ups really discouraged me from continuing with the app.
Too many things to claim slows things down.
It takes me 5 mins to start playing because I have to claim all that nonsense. I’ll play one more time but then I’m deleting it.
Ads too long
I understand the need for ads, but my God! Watch ad for 30 seconds, then hit the x, then another 6 seconds, have to hit the x again, then another 3 seconds to hit another x to return to game! Totally sucks!!!
Never a Jackpot!
Never ever wisne a Jackpot spin! Censorship of words like died, die, kill, etc. What death never happens? What’s with the rated G censorship?
Ads
It is really stupid that I have to download a game to get hints or letters and when I do download games, I don’t get the hints or letters. I will get sick of this after a while and delete the game and move on to a different one.
Stoppit
WHY SO MANY FKING POPUPS!!!
More problems
The daily spins take way too many points away-Speeds up every time it gets close to stopping on jackpot or 80 coins. This ultimate collection thing says I have 30+ days to go and then it randomly ends and starts a new theme-losing points I’ve collected. Not loving this game anymore.
Too many pops
The game has a million things that pop up that you MUST interact with before you can get to the heart of the game. It’s annoying since you can’t turn this off or simply X out/opt out of these
Nuisances.
Nuisances.
Game Not Transferable Now
Not able to use on more than one device and to have them sync.
This just began in the last month. I had removed the app from one device, but when I re-installed it, I had to begin at level 1. I had been playing for a couple of years.
This just began in the last month. I had removed the app from one device, but when I re-installed it, I had to begin at level 1. I had been playing for a couple of years.
I miss the old version
The cards are a waste of time and dumb. I miss the bonus rounds and butterfly challenges.
Advertisements not really giving points
Super frustrating app if you use the free version. The app does not really give you all the credit after you watch one of their commercials and it sort of freezes in place after you listen to it and you could wait for five minutes and nothing will give you the chance to act out of it so if you close the app, you still don’t get the points for having listened to the commercial commercials, which just sort of stinks.
Don’t make offers you can’t use!
Most of the time, you cannot get double cards and coins because “ad not ready”. Ridiculous!
Sentiment summary
92%
Positive (4-5★)
5%
Neutral (3★)
4%
Negative (1-2★)