Review Insights · App Store
Word Roll - Fun Word Game
PlaySimple Games Pte Ltd · 80,433 ratings · ★ 4.9
4.9
★★★★★
80,433 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
28 negative reviews mention this · 85% of all complaints
★★★★★ "Not as it appears. Game is different than it appears when advertised. Did not enjoy." - Grammy777
2
"play"
8 negative reviews mention this · 24% of all complaints
★★★★★ "All Ads. Can’t even play. This is not a game. It’s just multiple ads. 2 ads per move. Ads opening and closing each game . Most of the time you don’t even know who won the game because it goes straight to an Ad. Do not understand why a develo…" - Uxuxuxix
3
"every"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Problems. Things were initially great, now the game keeps shutting down, over and over. I’ve tried everything with my iPhone 16. Not happy, need help." - Chiclet56
4
"long"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Me. Deleting this game. Too many long ads. If you’re sick of spending more time on ads than playing the game, then DON’T download this one." - Maverick379!
5
"keeps"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Problems. Things were initially great, now the game keeps shutting down, over and over. I’ve tried everything with my iPhone 16. Not happy, need help." - Chiclet56
6
"played"
5 negative reviews mention this · 15% of all complaints
★★★★★ "All Ads. Can’t even play. This is not a game. It’s just multiple ads. 2 ads per move. Ads opening and closing each game . Most of the time you don’t even know who won the game because it goes straight to an Ad. Do not understand why a develo…" - Uxuxuxix
7
"crashes"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Love it! But it crashes now.. This is my favorite game, so I’m kinda heartbroken." - DrProctor
8
"playing"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Me. Deleting this game. Too many long ads. If you’re sick of spending more time on ads than playing the game, then DON’T download this one." - Maverick379!
9
"frustrating"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Game freezes. Enjoying this game but it constantly freezes after 3rounds..I have given a low rating because of this issue..too frustrating so it is now deleted" - GMaCAPat
10
"paid"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Ok game. Paid for no ads And suddenly I am getting ads. It’s an OK game but you end up losing a lot toAn AI. And, no response from customer support." - Skubdoo
11
"love"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Love it! But it crashes now.. This is my favorite game, so I’m kinda heartbroken." - DrProctor
12
"delete"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Closes out. I like this app a lot however, every time I open the screen, it just kicks me out of the app. Getting pretty frustrated and may just delete it." - Sarbyvaa
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not as it appears
Game is different than it appears when advertised. Did not enjoy.
Word Roll
Please take down those racists ads with the black man in a maid dress !! Racists and offensive!!
All Ads
Can’t even play. This is not a game. It’s just multiple ads. 2 ads per move. Ads opening and closing each game . Most of the time you don’t even know who won the game because it goes straight to an Ad. Do not understand why a developer would allow this. Significantly more ads than any game ever played. Too bad.
Me
Deleting this game. Too many long ads. If you’re sick of spending more time on ads than playing the game, then DON’T download this one.
Too many ads
Would be enjoyable but there are too many ads, even during a game; deleted.
Don’t play this game - phone heats up
Used to enjoy this game. Paid for no ads. That option went away and now you’re inundated with ads between trying to play turns! And add to that, the ads overheat your phone if you’re playing on it. No thanks!
The concept is good. I like the challenge. However it’s no
longer worth watching ad after ad and being concerned about an extremely hot phone
In your hand!
The concept is good. I like the challenge. However it’s no
longer worth watching ad after ad and being concerned about an extremely hot phone
In your hand!
Game freezes
Enjoying this game but it constantly freezes after 3rounds..I have given a low rating because of this issue..too frustrating so it is now deleted
Game keeps freezing
It took a lot, because I Ioved this game. But I finally got tired of it freezing every single time I played it, so I removed it. 😕
Ads and Crashes
Some ridiculously long ads that were barely tolerable, but recently experiencing crashes at the end of every ad that require a restart. Only game that has this problem… fix or “Goodbye”.
Game Crashes
Game has crashed twice on me and I lost all progress. I paid to have ads removed and lost the money. Admin does not respond after multiple requests. Plus, you play against a computer, not a person, in the 5 game challenge.
Keeps crashing. Bots handle support.
This game is very frustrating. It has very long ads between almost every play. It crashes a lot. I can no longer play it at all. The only good thing was it hasn’t cost me any money the 4 months I had been playing. I really enjoyed the daily bingo feature the most. Otherwise, it doesn’t thrill me.
Fix it
It's a fun game with annoying ads but that is to be expected I suppose. My issue is that the game will randomly open my browser app and attempt to load a page regardless to there fact that I literally didn't clock anywhere on the device. Beyond annoying ads.
Could have been fun
This game could be fun but because you get a 30 to 45 second ad after each and every play I’m not wasting my time
Boring
So this is my second review. I reloaded this game because the “Ads” looked fun. NOT. same old. Orang game with the same old ai players. Why do games always show one thing and the game is nothing like that?????
It’s Crashing Again…worse than ever
PITA is Once again the app is randomly crashing mid-game. Technically it’s still open, but it restarts when you select it from the open apps. Happens repeatedly.
Glitches / Freezes / Crashes on open
I’ve played this game for many months, but the past several months have been increasingly frustrating. I understood from the beginning it’s mostly bots you’re playing against. But I enjoyed the challenge of the game enough to play it.
Today, I am unable to play even one game because it’s crashing on opening repeatedly.
The two minute long ads are incredibly annoying as well.
Today, I am unable to play even one game because it’s crashing on opening repeatedly.
The two minute long ads are incredibly annoying as well.
Ads
I recently bought the ad free but now I only get 4 ads instead of 7 ads to get pons
Caution, if you paid for the app and delete it, you’re screwed
The game was glitching so bad that I removed it and reinstalled it. Unfortunately, when I reinstalled it, it lost that I paid for it. I’ve tried to support and spent three weeks going back-and-forth with an automated response, telling me to reply back with the name of the game, stalling for a couple more days. Even though I provided the name of the game initially and receipt of purchase. They told me what to do and close the ticket. I think I went through that three or four times over three or four weeks. I’m just done. I think it’s a scam and a half and reporting to the Better Business Bureau might be a good move. Too bad, because the game had good concept, poor execution and awful support.
I don’t know how they have 4.9 rating. I just read all the critical ratings in the last month.
I don’t know how they have 4.9 rating. I just read all the critical ratings in the last month.
Don’t Waste Your Time
After EVERY level there are ads. They FORCE the 9.99 to remove ads…it’s only for a day. I’m smelling class action lawsuit on my end!
Are there only 15 people playing this game?
Been playing this game for a few months now. It’s fun, but for the last 2 months, the game has me playing the same people over and over again. What is the fun in that? It’s ridiculous. Random roll gets me the same people. Nothing I do changes it. Why??? Great game but it starts to suck with the predictability of the same players over and over. Why torture us like that??????????
Problems
Things were initially great, now the game keeps shutting down, over and over. I’ve tried everything with my iPhone 16. Not happy, need help.
Ok game
Paid for no ads And suddenly I am getting ads. It’s an OK game but you end up losing a lot toAn AI. And, no response from customer support.
Love it! But it crashes now.
This is my favorite game, so I’m kinda heartbroken.
Closes out
I like this app a lot however, every time I open the screen, it just kicks me out of the app. Getting pretty frustrated and may just delete it.
Too many long ads
This is one of my favorite games but it is sooooooo annoying to constantly have longgggggg ads pop in. You get one or two turns then a long ad, then 1 turn then another long ad. It just really ruins the fun of the game and I’ll probably just delete. So ANNOYING!!! And this means something because I never write reviews.
To many interruptions
I love this game!!! But the long, and frequent adds are very intrusive. I’m finding myself annoyed, when I should be enjoying a game in my spare time.
Could be fun
It could be fun but all of the so called opponents that I have played are just computer players. I’ve noticed that they even duplicate their icons on other similar games.
Block unwanted chats
I love the game I really think you need to have an option to accept or reject friends and chats. Some A’hole keeps sending messages and won’t stop. How to I block him.
Grrrr!
I used to love this game and played it daily. Now it keeps crashing the moment it opens to the main page. Extremely frustrating!
Game constantly taking me to a safari page! Had to delete the game before it drove me insane uggggg
Must have a bug in this game. The game itself is fun but the constant flipping to a safari empty page over and over will drive a person insane!
Get a New Web Tech
Fun game but the WORST site as far as letters sticking, getting swaps reduced to 1, games shutting down, constant freezing, need to reboot every session. Tried contact from game; got form reply, no contact. I play a lot of games on my Ipad; this is the only game that’s an issue!
Ads don’t close since update
I play one or two levels of the game, an ad pops up and it won’t close so the game is lost. Too frustrating to play now.
Too many ads
Fun game but everytime you start a game it tells you the other player has an amplifier & asks if you want 1 too, which you have to watch an ad for. Than after every move you get an ad as well. It’s draining my battery as well.
Sentiment summary
99%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)