Review Insights · App Store
Word Roll - Fun Word Game
PlaySimple Games Pte Ltd · 78,411 ratings · ★ 4.9
4.9
★★★★★
78,411 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
27 negative reviews mention this · 84% of all complaints
★★★★★ "Grrrr!. I used to love this game and played it daily. Now it keeps crashing the moment it opens to the main page. Extremely frustrating!" - So glamorous IP glitter
2
"play"
11 negative reviews mention this · 34% of all complaints
★★★★★ "Grrrr!. I used to love this game and played it daily. Now it keeps crashing the moment it opens to the main page. Extremely frustrating!" - So glamorous IP glitter
3
"every"
10 negative reviews mention this · 31% of all complaints
★★★★★ "Ads and Crashes. Some ridiculously long ads that were barely tolerable, but recently experiencing crashes at the end of every ad that require a restart. Only game that has this problem… fix or “Goodbye”." - TGFSSHKJTYFSDGGFDHH
4
"playing"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Keeps crashing. Bots handle support.. This game is very frustrating. It has very long ads between almost every play. It crashes a lot. I can no longer play it at all. The only good thing was it hasn’t cost me any money the 4 months I had been playing. I really enjoyed the dail…" - Griffon49
5
"keeps"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Grrrr!. I used to love this game and played it daily. Now it keeps crashing the moment it opens to the main page. Extremely frustrating!" - So glamorous IP glitter
6
"crashes"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Ads and Crashes. Some ridiculously long ads that were barely tolerable, but recently experiencing crashes at the end of every ad that require a restart. Only game that has this problem… fix or “Goodbye”." - TGFSSHKJTYFSDGGFDHH
7
"long"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Ads and Crashes. Some ridiculously long ads that were barely tolerable, but recently experiencing crashes at the end of every ad that require a restart. Only game that has this problem… fix or “Goodbye”." - TGFSSHKJTYFSDGGFDHH
8
"lost"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Game Crashes. Game has crashed twice on me and I lost all progress. I paid to have ads removed and lost the money. Admin does not respond after multiple requests. Plus, you play against a computer, not a person, in the 5 game challenge." - NirgnewoL
9
"freezes"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Glitches / Freezes / Crashes on open. I’ve played this game for many months, but the past several months have been increasingly frustrating. I understood from the beginning it’s mostly bots you’re playing against. But I enjoyed the challenge of the game enough to play it. Tod…" - TrinityChani
10
"crashing"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Grrrr!. I used to love this game and played it daily. Now it keeps crashing the moment it opens to the main page. Extremely frustrating!" - So glamorous IP glitter
11
"frustrating"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Grrrr!. I used to love this game and played it daily. Now it keeps crashing the moment it opens to the main page. Extremely frustrating!" - So glamorous IP glitter
12
"been"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Keeps crashing. Bots handle support.. This game is very frustrating. It has very long ads between almost every play. It crashes a lot. I can no longer play it at all. The only good thing was it hasn’t cost me any money the 4 months I had been playing. I really enjoyed the dail…" - Griffon49
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Ads and Crashes
Some ridiculously long ads that were barely tolerable, but recently experiencing crashes at the end of every ad that require a restart. Only game that has this problem… fix or “Goodbye”.
Game Crashes
Game has crashed twice on me and I lost all progress. I paid to have ads removed and lost the money. Admin does not respond after multiple requests. Plus, you play against a computer, not a person, in the 5 game challenge.
Keeps crashing. Bots handle support.
This game is very frustrating. It has very long ads between almost every play. It crashes a lot. I can no longer play it at all. The only good thing was it hasn’t cost me any money the 4 months I had been playing. I really enjoyed the daily bingo feature the most. Otherwise, it doesn’t thrill me.
Fix it
It's a fun game with annoying ads but that is to be expected I suppose. My issue is that the game will randomly open my browser app and attempt to load a page regardless to there fact that I literally didn't clock anywhere on the device. Beyond annoying ads.
Could have been fun
This game could be fun but because you get a 30 to 45 second ad after each and every play I’m not wasting my time
Boring
So this is my second review. I reloaded this game because the “Ads” looked fun. NOT. same old. Orang game with the same old ai players. Why do games always show one thing and the game is nothing like that?????
It’s Crashing Again…worse than ever
PITA is Once again the app is randomly crashing mid-game. Technically it’s still open, but it restarts when you select it from the open apps. Happens repeatedly.
Glitches / Freezes / Crashes on open
I’ve played this game for many months, but the past several months have been increasingly frustrating. I understood from the beginning it’s mostly bots you’re playing against. But I enjoyed the challenge of the game enough to play it.
Today, I am unable to play even one game because it’s crashing on opening repeatedly.
The two minute long ads are incredibly annoying as well.
Today, I am unable to play even one game because it’s crashing on opening repeatedly.
The two minute long ads are incredibly annoying as well.
Ads
I recently bought the ad free but now I only get 4 ads instead of 7 ads to get pons
Caution, if you paid for the app and delete it, you’re screwed
The game was glitching so bad that I removed it and reinstalled it. Unfortunately, when I reinstalled it, it lost that I paid for it. I’ve tried to support and spent three weeks going back-and-forth with an automated response, telling me to reply back with the name of the game, stalling for a couple more days. Even though I provided the name of the game initially and receipt of purchase. They told me what to do and close the ticket. I think I went through that three or four times over three or four weeks. I’m just done. I think it’s a scam and a half and reporting to the Better Business Bureau might be a good move. Too bad, because the game had good concept, poor execution and awful support.
I don’t know how they have 4.9 rating. I just read all the critical ratings in the last month.
I don’t know how they have 4.9 rating. I just read all the critical ratings in the last month.
Don’t Waste Your Time
After EVERY level there are ads. They FORCE the 9.99 to remove ads…it’s only for a day. I’m smelling class action lawsuit on my end!
Are there only 15 people playing this game?
Been playing this game for a few months now. It’s fun, but for the last 2 months, the game has me playing the same people over and over again. What is the fun in that? It’s ridiculous. Random roll gets me the same people. Nothing I do changes it. Why??? Great game but it starts to suck with the predictability of the same players over and over. Why torture us like that??????????
Ads-paid for none. Get tons!
It's not a bad game. It gets pretty boring fast though however I was willing to pay $10 for no ads for a year. There are tools you can get for free for watching an ad, but I don't bother with those. No need to really. However, I am suddenly getting ads
Ppopping up all the time. Before I play a game while I'm playing a game.
Ppopping up all the time. Before I play a game while I'm playing a game.
Needs Bugs Fixed
It’s a fun game but it causes my phone to freeze. I can’t even turn it off or answer calls when it freezes.
Glitchy
It sucks. The app keeps glitching.
Locks up constantly
Would be great if it didn’t continually lock my iPhone screen
Ads ads ads
This is a nice, fun game, jammed up by nonstop ads. As much as I enjoy playing, I’m uninstalling it because watching ads isn’t why I installed it in the first place.
Horrible
Phone freezes every time I open the game.
Freezes
I have to delete this app and reinstall at least twice a week for freezing.
Way too many ads
I get that ads are profitable but this game ruins the flow with the number of ads forced upon you. They now push ads mid game which completely destroys the experience of playing against your opponent. It’s a level of greed that I have not seen in any other game. I used to play every day but they have just lost a customer!
Grrrr!
I used to love this game and played it daily. Now it keeps crashing the moment it opens to the main page. Extremely frustrating!
Game constantly taking me to a safari page! Had to delete the game before it drove me insane uggggg
Must have a bug in this game. The game itself is fun but the constant flipping to a safari empty page over and over will drive a person insane!
Adverts ruin it
Edit. So I finally got the offer to pay and have no adverts. It lasted a few days and now I am getting adverts again. Also the game hangs all the time I have to go out and come back later.
I love this game please fix it.
This is a fantastic game but I can’t give it more than a two. After every round/ turn there is an advert. You can’t bypass it then the whole game hangs and has to restart. They are long and boring too. Please must there be so many adverts?
I love this game please fix it.
This is a fantastic game but I can’t give it more than a two. After every round/ turn there is an advert. You can’t bypass it then the whole game hangs and has to restart. They are long and boring too. Please must there be so many adverts?
Get a New Web Tech
Fun game but the WORST site as far as letters sticking, getting swaps reduced to 1, games shutting down, constant freezing, need to reboot every session. Tried contact from game; got form reply, no contact. I play a lot of games on my Ipad; this is the only game that’s an issue!
Ads don’t close since update
I play one or two levels of the game, an ad pops up and it won’t close so the game is lost. Too frustrating to play now.
Too many ads
Fun game but everytime you start a game it tells you the other player has an amplifier & asks if you want 1 too, which you have to watch an ad for. Than after every move you get an ad as well. It’s draining my battery as well.
Game was great until today
This game keeps freezing up and freezing my whole phone. Plus too many ads. And I will leave my game with say over 4000 coins and will come back with 3000 something coins. Annoying!!!
Too many ads
The ads are insane. As soon as you log on..AD! Before you play a game..AD! During your game..AD! Fun games but the ads suck
This game is very irritating
I’m going to uninstall this app because if I have to keep closing it and reopening it just to get thru one turn it’s not worth it. It’s a decent game but I can barely play because it keeps glitching out and freezing.
Good game but crashes every time I play
Good game but crashes every time I play
Not like the ad and freezes
The ad looked like a lingo type of game and the games constantly freezes and deletes the round
Fun game but bad experience
Ads were terribly long and too frequent. Lost track of how many times it froze. Just got too irritating, so I deleted it. Too bad-very fun game
Sentiment summary
99%
Positive (4-5★)
0%
Neutral (3★)
1%
Negative (1-2★)