Review Insights · App Store
Word Wars - Word Game
PlaySimple Games Pte Ltd · 7,827 ratings · ★ 4.0
4.0
★★★★★
7,827 ratings
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Top complaints - extracted from 54 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
42 negative reviews mention this · 78% of all complaints
★★★★★ "WordWars. Can somebody help me, the game keeps crashing, when I try to play. Scoring is not working right either" - antonia carreon
2
"play"
14 negative reviews mention this · 26% of all complaints
★★★★★ "WordWars. Can somebody help me, the game keeps crashing, when I try to play. Scoring is not working right either" - antonia carreon
3
"playing"
12 negative reviews mention this · 22% of all complaints
★★★★★ "Coins not received. I love playing the game and I would give it 5 stars but I ran into a problem. On April 11, 2026 I purchased 3000 coins for $19.99 and I did not receive them. I reached out to Apple, and was told that I needed to contact the app creator. I r…" - Mitreyla
4
"love"
9 negative reviews mention this · 17% of all complaints
★★★★★ "Coins not received. I love playing the game and I would give it 5 stars but I ran into a problem. On April 11, 2026 I purchased 3000 coins for $19.99 and I did not receive them. I reached out to Apple, and was told that I needed to contact the app creator. I r…" - Mitreyla
5
"keeps"
8 negative reviews mention this · 15% of all complaints
★★★★★ "WordWars. Can somebody help me, the game keeps crashing, when I try to play. Scoring is not working right either" - antonia carreon
6
"games"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Stop your long ads on other games. I don’t respond greatly to long ads. I usually just use af times to do other things. But you all advertise this game for more than 2 minutes. I was only able to write this because I use to have this game. I hate how long you all disputed my…" - Informative reviewing
7
"working"
7 negative reviews mention this · 13% of all complaints
★★★★★ "WordWars. Can somebody help me, the game keeps crashing, when I try to play. Scoring is not working right either" - antonia carreon
8
"down"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Doesn’t open just hangs. Just downloaded it. When I try open it shows one page then hangs on a blank page then finally shuts down the app." - AlleyCat61
9
"every"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Use to be fun. This game use to be really fun, great way to pass the time and find out what words you know. Now, every other answer or so you get and ad and the only way I can find to remove ads is through a a subscription. Unfortunately too many ads …" - ChaosRaevyn
10
"been"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Off line?. This is/was my favorite game. Have not been able to connect for a week. Game just went black. Years ago I had a. True/False game go black. Where do these games go to die? Very disappointed since I paid $59.95 for a years subscription." - Sofeysue
11
"screen"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Crashing. I used to love playing this game but it keeps crashing on my phone, to the point where I can’t even get out of the screen. I have to do a hard reset on my phone. Keep in mind I had the paid version and I am up to date on IOS and the app. …" - JR-8993
12
"playing game"
6 negative reviews mention this · 11% of all complaints
📋 All 54 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
WordWars
Can somebody help me, the game keeps crashing, when I try to play. Scoring is not working right either
Broken Game
Lately, this game has become very glitchy - ads force the game to quit, sometimes the game won’t open, multiple listings of the same opponent, etc. the worst is when you are in a large lead and your opponent makes a 2 or 3 point play and suddenly they are around 60 points ahead (this happens ALOT). I really liked this game but now it is the worst!
Doesn’t open just hangs
Just downloaded it. When I try open it shows one page then hangs on a blank page then finally shuts down the app.
Coins not received
I love playing the game and I would give it 5 stars but I ran into a problem. On April 11, 2026 I purchased 3000 coins for $19.99 and I did not receive them. I reached out to Apple, and was told that I needed to contact the app creator. I reach out to them via the game and no response. Yesterday (4/15) I was once again playing the game without the coins I purchased so I decided to try and purchase 500 coins for $4.99 and once again I did not receive the coins.
I will not make that mistake again but I would like to receive the 3500 coins that I have paid for.
Please fix the glitch and send me my coins. Thanks
I will not make that mistake again but I would like to receive the 3500 coins that I have paid for.
Please fix the glitch and send me my coins. Thanks
Not the same
Not even close to the same game as what was advertised. Halfway through the third round, intrusive overly loud ad commercial pop-up.
Stop your long ads on other games
I don’t respond greatly to long ads. I usually just use af times to do other things. But you all advertise this game for more than 2 minutes. I was only able to write this because I use to have this game. I hate how long you all disputed my game I was playing so I decided to teach you all. I will never get this game back and not just because of your advertising but I your ratings are bad. Spoiler alert you all have too many ads in your game as well
Terrible customer support
I am very disappointed in the lack of customer support. I reported glitches over a month ago that affected my game play and have received zero help or response after several attempts. It’s frustrating to invest your time in a game that you genuinely enjoyed playing and be ignored when issues arise. Very shady and makes me question the reliability of the app. Customer service needs serious improvement.
Off line?
This is/was my favorite game. Have not been able to connect for a week. Game just went black. Years ago I had a. True/False game go black. Where do these games go to die? Very disappointed since I paid $59.95 for a years subscription.
Timing
App takes WAY TO LONG TO LOAD!!!
Too many ads
This was my all time favorite game. But it’s getting ridiculous on all the ads. It’s not bad enough that an ad appears after 2 or 3 plays. And watching that ad takes the sound out of your game when it returns. But now they also have sound ads that play while you are concentrating on your game. It gets me so frustrated that I don’t want to play this game anymore. If I could just pay a one time fee to remove the ads I would but they require a monthly subscription in order to remove ads. And they just keep increasing the ads so you are forced to buy into the subscription or delete the game. I am going to delete the game. They are other scrabble games out there.
Crashing
I used to love playing this game but it keeps crashing on my phone, to the point where I can’t even get out of the screen. I have to do a hard reset on my phone.
Keep in mind I had the paid version and I am up to date on IOS and the app.
This is crazy and honestly makes it seem like the app is a cyber attack/hack on my phone.
Sadly, I have to delete it.
Keep in mind I had the paid version and I am up to date on IOS and the app.
This is crazy and honestly makes it seem like the app is a cyber attack/hack on my phone.
Sadly, I have to delete it.
What is going on???
For at least 2 weeks the game keeps
going in and out and no allowing me to play! Very frustrating ! frfrufrustrated!!! Please get back to me!!!
going in and out and no allowing me to play! Very frustrating ! frfrufrustrated!!! Please get back to me!!!
Used to be fun!
Horrible! Chat has been broken for 5 months and Support does absolutely NOTHING!!!
Amy
Game won’t open
Game crashes closes
Game crashes closes
Glitches
Every time i play it freezes my phone
Way Too Mamy Ads
You can’t even enjoy the game because there are ads played every other move.
This games has major bugs
This game keeps quitting and freezing. I’ve tried to contact the company but nobody is responding. I’m getting ready to trash this game and find another.
Doesn’t work anymore
App doesn’t work anymore don’t bother downloading
Game does not open
Game shots down after the first openning
Don’t work
Keeps stopping it was working fine but after a while stops
Lack of
Customer and Email Service
I have had issues with getting Earned Coin Gift Credits but am not allowed to get credit for them. When contacting them customary lack of response or yes we have your inquiry and will follow up. No sufficient fix Or follow-up very frustrating. Honestly thinking of leaving this WordWars game but they will lose a good paying customer
App Not Working
As someone else has stated, the app, since the most recent update will not load/open for me. I have tried everything.
App isn’t working
I’ve been playing this game since 2020 and now as of 3-4 days ago the app won’t load correctly. It goes to the purple screen then it goes completely black. I just deleted the app and reinstalled it and it still doesn’t work. This needs fixed cause it’s driving me crazy.
FROZEN
App will not go further then the initial loading screen. I’ve checked and the app is not showing there’s an update available. Bummed!
Black Screen
This was a 5 star game and down to a 1. I really enjoyed playing this game for about a year. Even though there were ads, you could usually exit out of them after a couple of seconds. I stopped playing for about a week and when I came back to the game, the app would open up briefly, and then it goes to a black screen. Tried rebooting, reinstalling, etc., and no luck whatsoever. So I pretty much lost all of my progress, score, percentage, friends list, etc with whatever glitch is happening with the app. Real shame as this was a good game to play.
Game is not working.
The game has not worked in three days. Black screen.
game isfrien
Game does not save my info. When I leave game and come back I need to down load again and start new. I get welcome to word wars let’s get started, but screen is frozen. need to reinstall game but all my games are lost, please fix this issur
grrr
hey what is wrong? see ya did a fix one week ago. now game is not loading
Game doesn’t work
I love this game but I updated it and now it won’t even open up
Love the game BUT
I cannot get it to boot up!
Loved playing with the robot.
Have always played with the robot only because waiting on people to respond to their next move took forever. Enjoyed this game until recently when pop up ads all of a sudden interrupt the game constantly. Before, you’d click an ad for help with the game, but now starting the game with just 2 turns the ads bombard you out of nowhere. Had fun with this game for many years. This isn’t fun anymore and deleting after this review.
More ads than play time
This used to be a fun way to play scrabble against random players. Now the ads pop up relentlessly and make game play IMPOSSIBLE!! Fix this now or you’ll end up losing a large number of players rather quickly.
Love & Hate
This is a great game…BUT…it freezes & kicks you out AFTER almost every turn. I reported it 3 times & received ZERO response in return.
Game freezes
This is a great game but it freezes more than it is playable. I paid for a subscription and it still freezes. So annoying!
Highly Disappointing
I’ve enjoyed playing this game almost exclusively for years. It’s a fun, challenging game. Lately, however, the number, duration and frequency of ads have just become unbearable. I don’t think it’s an exaggeration to say that at least 95% of the time you have to watch an ad after every PLAY. Not just brief ads, either. It used to be you could watch an ad for a while then be able to exit early. Not any more. It’s ad, after ad, after ad, after repetitive ad. This is a 5 star game in quality. However, the absurd increase in the number of ads makes it a 1 star. You like watching ads? By all means, download this game and good luck.
Virusblocker popup
I already deleted the game once because virusblocker.com randomly opens a page, runs some fake scan and tells me about mcafee. Sometimes it automatically turns into a Walmart page which is probably a scam!
I will be deleting the game!
I will be deleting the game!
Problem
The app needs fixed. Every time I go to play it immediately kicks me off. It’s super frustrating
Too many ads
I enjoy the game very much to a degree. The problem I have is there’s too many ads they want you to spend money for an ad free game I refuse. They have ads that constantly interrupts the game, then there’s ads at the top of the game then they have ads they take you from the game to go to whenever the ads playing. What’s been going on now is after the ad is finished and you go back to your game, there’s no sound. It’s annoying then some of the ads don’t have visual just sounds it’s like the companies that pays them to show the ads don’t even make sure the ads are playing. Too many too often just annoying. There’s another word game I play they give you an option to watch an ad and you’ll get 30 minutes of an ad free game, Word Wars need to take notes but they so greedy they prolly won’t
Games crashes , don’t down load
I used to love this game. I had to delete it 4x. It crashes, freezes, and has adds after every play. This last time I had over 360 friends, spent over $100 to keep buying coins only to no longer even get on to play. I’d be on for 10 seconds then BAM back to my home page. Then I’d try to get on approx 50x. No luck. This game is so frustrating I almost threw my iPad against the wall. If you like anger, frustration, wasting your time and maybe money, this game is for you!
Word wars - what’s up with the app lately?
In the last several days, I get thrown off the app immediately, before I even get a chance to check opponents’ plays. I love the game, hate the problems.
Still no solutions to being through off the app. I’m very frustrated.
Still no solutions to being through off the app. I’m very frustrated.
Technical difficulties
Unable to load coins, access gift center in order to reset. The app closes all the time… unable to play the game that I was enjoying.
To many glitches!
To many glitches!
Game constantly crashes
Extremely irritating
Too many glitches
Game used to be my favorite. Freezes repeatedly, shuts down in the middle of placing tiles. What happened? And there tooo many ads.
Use to be fun
This game use to be really fun, great way to pass the time and find out what words you know.
Now, every other answer or so you get and ad and the only way I can find to remove ads is through a a subscription.
Unfortunately too many ads has ruined this game for me and though I would not mind a one time small fee to wipe out the ads, I have quit it too often to keep playing this game anymore.
Now, every other answer or so you get and ad and the only way I can find to remove ads is through a a subscription.
Unfortunately too many ads has ruined this game for me and though I would not mind a one time small fee to wipe out the ads, I have quit it too often to keep playing this game anymore.
Ads lie
It’s just scrabble, not the complex puzzle type of game that the ads showed.
App keeps crashing
I Love this game, however I’m paying for a yearly subscription and the app crashes far too often. My app and my iOS are updated. Please fix this. There is no way to contact the developer.
Keeps Crashing
I’ve been playing for years and spent money on this game. Got to a certain level and now it keeps crashing on me whenever I watch an add or attempt to gain points. Sad, it was my fav game for years. And yes, I have updated multiple times.
Tired of not being able to get into the game?
This game constantly shuts down on me and also does not score for some of my won games.
SO MANY GLITCHES
app constantly crashes
Chat feature isn’t working
There is something wrong with the chat feature in my games I am able to chats from opponents but they are unable to see my responses
+ 4 more in the clipboard copy
Sentiment summary
74%
Positive (4-5★)
8%
Neutral (3★)
19%
Negative (1-2★)