Review Insights · App Store
Yahoo Mail: Your Email & Inbox
Yahoo · 4,614,506 ratings · ★ 4.7
4.7
★★★★★
4,614,506 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"email"
23 negative reviews mention this · 34% of all complaints
★★★★★ "Arrangement of mail. It doesn’t show the whole title of who emails are from !!" - Big John 57
2
"yahoo"
19 negative reviews mention this · 28% of all complaints
★★★★★ "Yahoo extortion to force you to buy extra features. Was forced into Yahoo from Comcast. I can’t believe they are allowed to pull the shenanigans they do. I smell class action law suit." - The xyzabc
3
"emails"
18 negative reviews mention this · 26% of all complaints
★★★★★ "Arrangement of mail. It doesn’t show the whole title of who emails are from !!" - Big John 57
4
"mail"
12 negative reviews mention this · 18% of all complaints
★★★★★ "Locked out. Ever since this program started I have been locked out of my main mailbox. I can’t get into it at all. I have another mailbox and that works but I only use it for my shop business. So I am locked out of all my personal data, That use th…" - Dragonflier52
5
"update"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Updates. Do not change or “update” an account unless confirmed that a person desires it. It’s obnoxious and unnecessary" - SickofBS Jude
6
"delete"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Abysmal service. They have permanently deleted my inbox twice now and their response is don’t do what you’ve been doing for twenty years (do any of you reading this not know how to delete an email? Didn’t think so.) and we’re not going to fix what we broke.…" - JLGSkyline
7
"change"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Updates. Do not change or “update” an account unless confirmed that a person desires it. It’s obnoxious and unnecessary" - SickofBS Jude
8
"inbox"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Abysmal service. They have permanently deleted my inbox twice now and their response is don’t do what you’ve been doing for twenty years (do any of you reading this not know how to delete an email? Didn’t think so.) and we’re not going to fix what we broke.…" - JLGSkyline
9
"account"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Updates. Do not change or “update” an account unless confirmed that a person desires it. It’s obnoxious and unnecessary" - SickofBS Jude
10
"years"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Abysmal service. They have permanently deleted my inbox twice now and their response is don’t do what you’ve been doing for twenty years (do any of you reading this not know how to delete an email? Didn’t think so.) and we’re not going to fix what we broke.…" - JLGSkyline
11
"spam"
7 negative reviews mention this · 10% of all complaints
★★★★★ "To much. I have to search all over the place when looking for something specific. It’s to busy. I’m going back to unread. Inbox. Spam. And trash. I am not a fan" - RebaBMe
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Updates
Do not change or “update” an account unless confirmed that a person desires it. It’s obnoxious and unnecessary
Too-much ad
Too much ad
New update is horrible
Whatever this new update is is terrible!
not working
can’t log in, keep getting error “edge: too many requests “ !!!
Locked out
Ever since this program started I have been locked out of my main mailbox. I can’t get into it at all. I have another mailbox and that works but I only use it for my shop business. So I am locked out of all my personal data, That use the same symbol for both; maybe that is the probable. Very frustrated. I keep trying to access. …..
Scam
Someone keeps ordering on my account. Why!
Abysmal service
They have permanently deleted my inbox twice now and their response is don’t do what you’ve been doing for twenty years (do any of you reading this not know how to delete an email? Didn’t think so.) and we’re not going to fix what we broke. They want people to convert our Comcast accounts to them? Nope. Not when they can’t even fix a problem where if you delete any emails from your file folders it also wipes away your inbox. Find another service.
They have permanently deleted my inbox twice now and their response is don’t do what you’ve been doing for twenty years (do any of you reading this not know how to delete an email? Didn’t think so.) and we’re not going to fix what we broke. They want people to convert our Comcast accounts to them? Nope. Not when they can’t even fix a problem where if you delete any emails from your file folders it also wipes away your inbox. Find another service.
ETA: more incompetence received via email (24 hours after my original review):
“If your account has had no activity for 365 days, then the account is deactivated. We communicate this a few times which includes sending you an email to your alternative email account, so make sure that is updated. If you need help reinstating, contact our CC team at {xxxx}. They have the tools to help with these issues. Hope this helps!”
First, my account is not deactivated and if it was I wouldn’t have been able to access it to delete any emails stored in my folders or to know I lost all my inbox - you’d think that was obvious, right? Apparently not. Second, the site they want me to direct my issues to is the site that told me they can’t help me and they weren’t going to try to. Third, there is absolutely NO WAY to reach a human to explain to them what they have done other than to request a restore of my inbox which I’ve don’t five times. I have bills and invoices as well as other urgent documents that I desperately need and they don’t care. Use the other big name free email service if you care about actually being able to use it.
They have permanently deleted my inbox twice now and their response is don’t do what you’ve been doing for twenty years (do any of you reading this not know how to delete an email? Didn’t think so.) and we’re not going to fix what we broke. They want people to convert our Comcast accounts to them? Nope. Not when they can’t even fix a problem where if you delete any emails from your file folders it also wipes away your inbox. Find another service.
ETA: more incompetence received via email (24 hours after my original review):
“If your account has had no activity for 365 days, then the account is deactivated. We communicate this a few times which includes sending you an email to your alternative email account, so make sure that is updated. If you need help reinstating, contact our CC team at {xxxx}. They have the tools to help with these issues. Hope this helps!”
First, my account is not deactivated and if it was I wouldn’t have been able to access it to delete any emails stored in my folders or to know I lost all my inbox - you’d think that was obvious, right? Apparently not. Second, the site they want me to direct my issues to is the site that told me they can’t help me and they weren’t going to try to. Third, there is absolutely NO WAY to reach a human to explain to them what they have done other than to request a restore of my inbox which I’ve don’t five times. I have bills and invoices as well as other urgent documents that I desperately need and they don’t care. Use the other big name free email service if you care about actually being able to use it.
Review
You stink. and you need to stop blocking my sbcglobal. net account SOB!
Ridiculous
Constant paid upgrade requirement even when masses of attachments have been deleted, and it is impossible to transfer out any emails that are in folders! Unethical, fraudulent!
Integrated Slopware
I don’t need AI to help me write an email. I’m capable of doing that myself. Either provide an option to turn this off or I’m switching providers.
Yahoo extortion to force you to buy extra features
Was forced into Yahoo from Comcast. I can’t believe they are allowed to pull the shenanigans they do. I smell class action law suit.
Terrible
Every other email is an advertisement. It’s so annoying & the only way to get rid of them is to buy a subscription. What a scam. HATE IT!!!! I didn’t choose Yahoo Mail, I was forced to change. So MAD.
Persistent unfriendly sollicitudes
When I delete an add with vulgarities the add can’t be removed. It persists.
F Yahoo
After using this app for over a decade to read my Hotmail they decided to no longer support it
Perpetual Disappointment
Every time they change the user interface, they make it worse. Now, every time you scroll down the email, the delete button is hidden in a dynamic menu bar that disappears, so you are constantly forced to scroll up and down just right to delete an email. Change for the sake of change is bad business.
Terrible
Too much garbage to my email. Adds once deleted constantly return minutes later. I hate this email format.
To much spam!!!
Need better ways of blocking spam emails, my inbox is constantly invaded with spam emails making it hard to manage my inbox
Don’t like it
I don’t like the ads or format and won’t pay for the updated version. I will be switching to Gmail soon. Thank you
Yahoo Mail
Hate the new! Get rid of it!
Fee’s required
Not happy with mandatory monthly cost to delete unwanted add’s
Bad
Navigating is difficult. Can’t block
New update is AWFUL!
This new update gives me a headache no lie, like literally everything is randomly placed & so senseless. It takes so much time to locate certain emails & the new layout literally looks so ugly like looks like back when they invented emails! >.<
Horrible
Can’t access lost email on iphone
Was good. Now bad
Was a good functioning app that allowed me to view and send/delete/move around my emails.
Latest update, my inbox attempts to figure out which emails I would find important. Groups the others into a smaller trash section in the middle of the non trash emails?! When I go to delete them, they don’t disappear. Which is flipping terrifying and 100% on point for a massive tech company. I just want basic stuff to work. Oh well, that’s asking too much.
Latest update, my inbox attempts to figure out which emails I would find important. Groups the others into a smaller trash section in the middle of the non trash emails?! When I go to delete them, they don’t disappear. Which is flipping terrifying and 100% on point for a massive tech company. I just want basic stuff to work. Oh well, that’s asking too much.
Sucks
The knew updates suck
No star if I could
Yahoo is terrible. It’s full of spam. It’s not easy to navigate. I can’t even change your password or find out what it
Ad monster
Way too many ads
Trainwreck
Funny how yahoo wants you to download their latest and greatest and miraculously something happens to your current account.
The constant ads suck but I am not paying to use their email. I will be finding another site to use instead of this garbage. I already see a ton of ads using yahoo as my homepage.
The constant ads suck but I am not paying to use their email. I will be finding another site to use instead of this garbage. I already see a ton of ads using yahoo as my homepage.
A mess!
Cannot get emails in the correct order. Try to set my primary email as the first email but unable to do it. Now trying to sign out and get rid of this mess.
bugggss
fix it
Do not want the app
Rather have the mail come directly to my phone rather than this app. But you’re making difficult to change the password to add it to my phone. I’m missing important mail because of its.
Bad reviews
Don’t like it at all
To small to see and navigate
To small to see and navigate
What happened? Keeps freezing or stalling
Sucks
Review
We were switched from Cox mail and all my emails that were archived for 2023 and 2024 have disappeared. Absolutely despise yahoo mail! Ads for dating services keep popping up! Why? Do not want or need to have these unwanted emails coming to my inbox!
Disappointment strikes again
Every time the UX is modified on Yahoo Mail, it gets worse. This happened in the last two years with an update of the online desktop interface, and has now repeated itself with the iOS app’s new interface. The disappearing control bar is infuriating. Now I can’t delete, go back, or forward an email without scrolling just so in order to retrieve the menu. Suffice it to say I’m looking for other email options at this point. Change for the sake of change is a bad way to do business.
Gets worse every update
Gets worse every update how is that possible…
Insane ADS
The ads cannot be deleted which is absurd
Email
I want the old back. I don’t like the new at all
Worst app since updates
Since the last update it has not worked at all. Never sends my emails even when I clearly have service, I click and open and email 4 TIMES BEFORE ITS MARKED AS READ. I use this email as my daily. I’m going to switch to Gmail but it will take time due to the fact this is my main. Good bye yahoo.
Not what I wanted
It seems I was forced to download this app if I was going to continue using my email that is over 30 yrs old- I don’t like change, I want to continue with the old way
Email composition
I just looked at a couple emails I sent over the last few months from my phone and realize for some reason the apps remove the paragraphs I put in, so the greeting, body, and closing are in one mess of a giant paragraph. This is so embarrassing.
Not giving me what I’m really looking for for
No
Annoying advertising
The inbox advertising is very annoying. Do yourself a favour and use a different platform
Bs
Complete trash I literally can’t sign in on my pc thanks yahoo
bad news
when I went to Mail Plus all my email started going to ‘trash’ by default - not good
Unhappy homeowner
Had to switch to Yahoo on my Comcast account. Everything sucks the ads suck. Guess it's time to cancel my Comcast and just get a Gmail account.
Can’t stand it.
Typical libtard, left wing news. Seriously slanted with pertinent facts and any possible right wing angles omitted.
I want the OLD app back
I have used Yahoo mail from the beginning and I dont like or want the new revised Yahoo app.
Not able to get rid of years of emails
Can not get mails deleted so they withhold mail preventing me from changing email address
King POS Spam app. Zero stars of possible!
The worse email, news app period. Low morality app should be taken off App store. Nonstop sexual invites. POS APP and Developers WHO CREATE THIS BS want you to give them $4.99 a month to stop the non stop bs ads in inbox. I only use this scum app to give to stores. Nothing but spam, spam, spam. No logical function in app other the spam. Lacking basic email functionality. Dismal at every gimmick feature in app. Pay these greedy scammers yahoo and they will block ads and spam.
+ 18 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)