Review Insights · App Store
YouCam Makeup: Face Editor
PERFECT MOBILE CORP. · 154,077 ratings · ★ 4.7
4.7
★★★★★
154,077 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"charged"
12 negative reviews mention this · 24% of all complaints
★★★★★ "Scammed. I wanted to try it for a week free. However they immediately charged me 30.98. I thought I wouldn't be charged until the end of my free trial. Don't be scammed. They are just a greedy company" - Djsexymouse
2
"trial"
12 negative reviews mention this · 24% of all complaints
★★★★★ "Scammed. I wanted to try it for a week free. However they immediately charged me 30.98. I thought I wouldn't be charged until the end of my free trial. Don't be scammed. They are just a greedy company" - Djsexymouse
3
"free"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Scammed. I wanted to try it for a week free. However they immediately charged me 30.98. I thought I wouldn't be charged until the end of my free trial. Don't be scammed. They are just a greedy company" - Djsexymouse
4
"refund"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Did not get refund. This is a scam I did not order it, they did not return my 79.99. This is very frustrating that I got charged 79.99 for an app I don’t even know how to access and it is so difficult to contact tact the company abilities it." - tcsics
5
"year"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Great app but…. There are too many premium features that you have to pay for now It wasn’t that way when I signed up years ago . Features and app easy to use just $$$ if all you want is to whiten your teeth or debag your eyes :$" - Mavjaxduncan
6
"free trial"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Scammed. I wanted to try it for a week free. However they immediately charged me 30.98. I thought I wouldn't be charged until the end of my free trial. Don't be scammed. They are just a greedy company" - Djsexymouse
7
"subscription"
9 negative reviews mention this · 18% of all complaints
★★★★★ "The WORST!. I purchased the pro subscription to play with my granddaughters (for trying new hairstyles, mostly). I regret that I paid for it for a whole year. I now understand why some apps, like this one, charge less for a subscription if you don’t tr…" - CheeryCherry12
8
"scam"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Scammed. I wanted to try it for a week free. However they immediately charged me 30.98. I thought I wouldn't be charged until the end of my free trial. Don't be scammed. They are just a greedy company" - Djsexymouse
9
"charge"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Scammed. I wanted to try it for a week free. However they immediately charged me 30.98. I thought I wouldn't be charged until the end of my free trial. Don't be scammed. They are just a greedy company" - Djsexymouse
10
"money"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Terrible. It didnt have good lighting so you could see it clearly waste of money" - Shanderine
11
"features"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Great app but…. There are too many premium features that you have to pay for now It wasn’t that way when I signed up years ago . Features and app easy to use just $$$ if all you want is to whiten your teeth or debag your eyes :$" - Mavjaxduncan
12
"cancelled"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Stole my Money. They offer a free trial that can be ended anytime before you are charged. I cancelled my trial on the same day that I tried it and I was still charged $79! Apple has refused to refund the money which is complete fraud because it was all do…" - Rafish07
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible
It didnt have good lighting so you could see it clearly waste of money
Scammed
I wanted to try it for a week free. However they immediately charged me 30.98. I thought I wouldn't be charged until the end of my free trial. Don't be scammed. They are just a greedy company
Did not get refund
This is a scam I did not order it, they did not return my 79.99. This is very frustrating that I got charged 79.99 for an app I don’t even know how to access and it is so difficult to contact tact the company abilities it.
lol
Who’s is gonna to win the World Cup
Stole my Money
They offer a free trial that can be ended anytime before you are charged. I cancelled my trial on the same day that I tried it and I was still charged $79! Apple has refused to refund the money which is complete fraud because it was all done within the details of the trial. Do not waste your time on this app because it will just steal your money regardless of your decision!
Hard to Cancel free trial
I attempted to use the free trial, but it automatically subscribes you to a year account and made it difficult to cancel. This is absolutely unacceptable and frustrating. Very disappointing.
Cancelled the same day and charged every on trial.
I wanted to try a trial. As soon as I tried it, it was not for me. I am blind in one eye and I have to try apps to see how it will work with my vision as well as depth perceptions, etc. I immediately cancelled it, but was still charged on my Apple bill. For someone that budgets every thing, this can cause a problem. Hopefully they will get this glitch fixed!
Not worth it
Total trash
Charged me
I canceled this service within the timeframe allowed, and they still charged me as soon as I added it to my app list never got my refund
Upside down pic
Took my first pic, came out good and when I saved it, stupid pic turned upside down…strange. Took this on my Ipad, longwise. I cannot find how to turn it rightside right. So I took pic again, same thing. okay, turn ipad the “other way” , saved it and cannot find it anywhere as I’m not using my camera, but the built in one in the app….needless to say, I “removed app” - couldn’t get a pic not upside down
I MISS THE OLD VERSION
Why has the community feature been removed!? I loved sharing my looks with other users and now an ai change has been made and I hate it. I don't understand why you would make yourself lise that many users.
Will only give me black hair
Got the free trial to try different hairstyles, uploaded a photo with my hair pulled back, and tried a few different styles, mostly in a medium brown, but it generated them on me in jet black! They look awful and I can see at all what they would actually look like on me. I have light to medium brown hair. Couldn’t figure out how to change it. Cancelling the trial quickly.
What a scam
I accidentally pressed one button and subscribed to this app immediately requested refund and they processed my card anyway.
Not worth it
Purchased program because it was supposed to recommend correct make up for my face -skin tone-and age. That was not even an option. Charges extra-AFTER- the purchase to do anything. Don’t do it-keep shopping.
The WORST!
I purchased the pro subscription to play with my granddaughters (for trying new hairstyles, mostly). I regret that I paid for it for a whole year. I now understand why some apps, like this one, charge less for a subscription if you don’t try it out first in a free trial! They don’t want you to know how bad it is before giving them your money. Buyers Beware!
The features are so redundant. Nothing new to see here. And when you attempt to edit a photo - even just a slight color change - the app takes FOREVER to generate the image! It is so slow, that I’d end up just giving up waiting for it, and swiping out of the app before ever getting to see it.
Worst of all, they use these stupid “credit” things, meaning that even with their versions of a “pro subscription”, you don’t have unlimited use. You just get a few images, then you have to wait until the next month to get a few more. That’s not a subscription, in my opinion.
Anyway, just wanted to make sure others understand what they’re getting (or “not getting” is a more appropriate term) with this app before you give them your money. I won’t ever purchase from this developer again, that’s for sure.
The features are so redundant. Nothing new to see here. And when you attempt to edit a photo - even just a slight color change - the app takes FOREVER to generate the image! It is so slow, that I’d end up just giving up waiting for it, and swiping out of the app before ever getting to see it.
Worst of all, they use these stupid “credit” things, meaning that even with their versions of a “pro subscription”, you don’t have unlimited use. You just get a few images, then you have to wait until the next month to get a few more. That’s not a subscription, in my opinion.
Anyway, just wanted to make sure others understand what they’re getting (or “not getting” is a more appropriate term) with this app before you give them your money. I won’t ever purchase from this developer again, that’s for sure.
Slightly disappointed
I pay for this app and don’t have access to the premium features that I pay for. All of a sudden the good features now say plus beside them, and I don’t even see a different tier to pay for to get access to the things. I already paid to have access to. I’ve had this app forever and had access to all of these things it’s now not letting me have access to and now I’m seriously considering canceling it because I can’t even use the things completely disappointed my subscription is getting ready to renew and I don’t think I’m going to. looks like it’s going to be a cancel. I can’t even use the things I’m paying for.
Too expensive
$85 for yearly charged. Never purchased. Refund denied. Had app for years.
Don't recommend
Most of the features require payment!
User BEWARE
This app will not issue a refund for a subscription that I do NOT want. I am so disappointed and feel like they stole $80 from me (that I do not have) for a yearly subscription that I was not even aware was being processed on my phone!! Buyers and users beware of the fraudulent activity on this app. I never leave reviews on anything, but if I could give this zero stars I would. Not worth it and so sketch.
Scam
A subscription was accidentally purchased with this app, I cancelled within a hour from noticing it, the subscription was a free trail for seven days, I now have a restriction on my Apple Store account and I am unable to download or purchase any apps because, Apple is saying I owe this app $80, that is incorrect I cancelled within the same day, and $80 was for the whole year, it was supposed to only charge me $6 for the monthly subscription if that was the case. I already contacted Apple support regarding this issue, they said I have to contact the app directly, I’ve contacted the support email for this app and still have yet to receive a response.
Charging me for features while I’m subscriber
This app is charging me to use certain features when I paid 80 dollars for subscription. I will not renew next year a total scam. 80 dollars is a lot of money. I was trying to use the photo to video feature can’t use it as they’re charging me. Be careful with this app. Safe your money and go else where for edits.
I do not agree to your terms
I deleted app and declare this as a legal statement ensuing my rights to revoke all access I may have given to you that you have abducted within your privacy policy. You no longer have the right to any of my personal data that you have listed in your privacy policy to take from people that install your app. I do NOT agree to your terms. My access is officially revoked.
Shady Company
If I could rate a -0 I would. Every attempt to cancel the free version failed through communication channels. I am on a fixed income and was diligent in attempts to cancel transaction to no avail and was charged $85.00 for an app I can’t afford or would use. I’m left with final plea to Better Business Bureau to open a claim since I received no replies to every attempt to cancel and/or feedback. Shameful, shady business practices is this company’s modus operandi. If you’re looking for photo filtering app look elsewhere and avoid their con!
Not working as described
Not recommended
Misleading plans
Charged me for a full year after stating on the page that it was a seven day free trial period. App would not refund.
No way to cancel
I just downloaded this app and it says there’s a 7 day free trial and then you just automatically go on auto renewal for $80 which I do not want and I want to cancel. You can’t find anywhere in the app to cancel. It is totally confusing. You don’t know if you’re on auto renewal which you don’t wanna be. I turned that off but I still think I’m gonna get charged $80 for an app that I don’t want you can’t contact customer service. This is the worst app ever. Please contact me and tell me how to get rid of this.
Tricky scam app
This app tricks you as signing in to pro. This app keeps popping up as pro when open the app. Tricks you into signing in and then gets you on pro .. then charges you $86.59 for a year, I requested a refund and got denied so be careful when downloading this app.. this is the second time this happened to me. No longer using and deleting app.
Scam
This is app is a totally scam!! they offer you the trial period and the minute you pass that trial mark they charge you the most expensive yearly Pro version instead of de monthly plan! I called and asked for a refund and to just get the monthly plan and they denied me! The stole from me $79.99 and the app is not even worth it! Scammer!!! stay away from this app!!
Kept my money
Charged me $80 for a service I didn’t sign up for nor received because I don’t have the app.
What happened to my photos?
Can not access my photos. Community is down. What is going on?
Refund issue
I’ve never used you app to the point i would pay 79.99 for the year. Im not sure how this was a thing to happen at all. You took the money from my apple wallet and all I’m asking is for my funds to be returned because i don’t use this app. This has to be a mistake and nothing has been done about it
User Agreement Change
I have used YouCam for a while and always been a big fan. However recent changes to the user agreement have completely changed my opinion of the app. They can now use our images in perpetuity, forever, in any manner they choose. I am not okay with that. I currently have the monthly subscription but I have cancelled it and will not use it again while those stipulations are in the contract.
They charge you for a whole year $80 after free trial
No option to get a refund! I didn’t like the app , but no way to get a refund! Apple Store doesn’t approve it because I forgot to cancel one day before the end of trial! Disgusting!!
Beware!!!!
Horrible company. Be careful with these guys offers. They say a trial but they will charge you the entire year without permission.
The app is worthless.
There is no way to contact them. Be very careful.
Horruble company.
Horrible service.
Useless super expensive app.
I put one star because you can’t put. Minus stars.
The app is worthless.
There is no way to contact them. Be very careful.
Horruble company.
Horrible service.
Useless super expensive app.
I put one star because you can’t put. Minus stars.
Sucks
All I wanted to do was to see my hair in a different color, there is an option to just select one of your own images to use, but it doesn’t actually allow you to do that, wants you to allow access to all your images to proceed, stupid
Unless you put a credit card not allow you to use it
No recommended
Crazy expensive and unrealistic looking
Completely unrealistic looking and over priced.
Insidious
Vile
Frustrated
I believe YOUcam is a scam because they offered me a free trial and then I was charged with a one year subscription which is insane because I would never purchase a one year subscription for this app. I want this issue solved immediately.
AI doesn’t solve our problems
There’s no agent or live person here who can work with us to resolve the problems that we encounter. It’s always Al that only keeps repeating itself. For $32 per year, people except more from this app.
Crashing constantly, unusable!
The past week? Crashing constantly, unusable! When will this be fixed?!
Crashes Constantly
I used to use this frequently. However, for the past two weeks, it crashes. I’ve done everything to try to fix it. I paid for the app. I expect it to work.
Uses AI
Nothing that uses ai is good for us in the long run. Ai generation uses not just any water, but our drinking and shower water. If we don’t stop using it we will have to get water from other out of country sources.
System down on body imaging
For almost 2 weeks when I press body, it doesn’t work. I did screen record what happens when I try. Where can I upload. I don’t use this app to change my face only my body so that feature is not working Is a big deal.
Issues
App keeps crashing and won’t stay open
DONT BUY
I have cancelled and they keep trying to charging my credit card multiple times a month.
Cancel payment
Please stop trying to charge my account. It’s affecting me from downloading apps.. I already cancelled my subscription..
Great app but…
There are too many premium features that you have to pay for now It wasn’t that way when I signed up years ago . Features and app easy to use just $$$ if all you want is to whiten your teeth or debag your eyes :$
BUYERS BEWARE
In app purchases for this game are charged double the advertised amount. When this app was just a straightforward annual purchase everything worked perfectly, and I mean it was hands down the best line of editing apps available for a while there, but then AI was incorporated into the product that offers an interminably endless range of prospects; like if you can imagine it, this app can create it. HOWEVER, when they started adding optional features made up mostly of AI products that you have to pay extra for the credits needed to utilize them, it has since become a TRAP! No matter which selection of credits you purchase, be prepared to be charged double. The 20-40% off “sales” are merely decorative as far as I can tell since they will charge you the full price and then some with every purchase you make. So now, what I once saw as my go-to for editing applications is now better described as yet another “ol’ bait and switch” scam. I’ll still use it until my prepaid subscription expires, but after that, if the issue with overcharges isn’t resolved, I’ll be deleting the apps, never to look back again. From five stars to fully fraudulent apps, it’s become highway robbery.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)