Review Insights · App Store
YouCam Perfect:AI Photo Editor
PERFECT MOBILE CORP. · 118,057 ratings · ★ 4.8
4.8
★★★★★
118,057 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
11 negative reviews mention this · 39% of all complaints
★★★★★ "Do Not Download - EVER. I downloaded this app while attempting to set up a small camera my children received as a gift. Unfortunately, this was not the correct app for the product, and I did not realize I was authorizing a $79.99 annual subscription. I never crea…" - Cal NYC
2
"account"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Do Not Download - EVER. I downloaded this app while attempting to set up a small camera my children received as a gift. Unfortunately, this was not the correct app for the product, and I did not realize I was authorizing a $79.99 annual subscription. I never crea…" - Cal NYC
3
"paid"
6 negative reviews mention this · 21% of all complaints
★★★★★ "Scammy. I paid 10 bucks for the app and in order to save anything. They were trying to force me to get the $20 membership. These apps are so greedy permanently delete deleted." - Joebizon
4
"purchase"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Customer service???. Well, I can’t find a simple way to email customer support for this app to find out why I can’t restore my purchase after paying for the pro version last January. I just got kicked out of it and I can’t make it work and you guys have made it…" - completely WORTHLESS...
5
"refund"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Do Not Download - EVER. I downloaded this app while attempting to set up a small camera my children received as a gift. Unfortunately, this was not the correct app for the product, and I did not realize I was authorizing a $79.99 annual subscription. I never crea…" - Cal NYC
6
"charged"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Do Not Download - EVER. I downloaded this app while attempting to set up a small camera my children received as a gift. Unfortunately, this was not the correct app for the product, and I did not realize I was authorizing a $79.99 annual subscription. I never crea…" - Cal NYC
7
"years"
5 negative reviews mention this · 18% of all complaints
★★★★★ "At least reach out to me. I rarely leave negative reviews, but I feel completely let down by this app and its developer support. I originally purchased a yearly subscription on January 9th for around $80. While dealing with issues inside the app, I accidentally pur…" - Super sum sum
8
"customer"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Customer service???. Well, I can’t find a simple way to email customer support for this app to find out why I can’t restore my purchase after paying for the pro version last January. I just got kicked out of it and I can’t make it work and you guys have made it…" - completely WORTHLESS...
9
"service"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Customer service???. Well, I can’t find a simple way to email customer support for this app to find out why I can’t restore my purchase after paying for the pro version last January. I just got kicked out of it and I can’t make it work and you guys have made it…" - completely WORTHLESS...
10
"contacted"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Customer service???. Well, I can’t find a simple way to email customer support for this app to find out why I can’t restore my purchase after paying for the pro version last January. I just got kicked out of it and I can’t make it work and you guys have made it…" - completely WORTHLESS...
11
"immediately"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Do Not Download - EVER. I downloaded this app while attempting to set up a small camera my children received as a gift. Unfortunately, this was not the correct app for the product, and I did not realize I was authorizing a $79.99 annual subscription. I never crea…" - Cal NYC
12
"free"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Scammed me with a lie. It promised a 7 day free trial. Charged me instantly and there is no way to contact someone on the app. I’ve canceled my subscription after 3 hours of my service 7 day trial and still made me pay." - My can scam
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not user friendly
Not for professionals and the AI is terrible
Customer service???
Well, I can’t find a simple way to email customer support for this app to find out why I can’t restore my purchase after paying for the pro version last January. I just got kicked out of it and I can’t make it work and you guys have made it almost impossible to contact so, here’s your one star review that I’ll be happy to remove once you’ve contacted me so to rectify my purchase… ~BA
Do Not Download - EVER
I downloaded this app while attempting to set up a small camera my children received as a gift. Unfortunately, this was not the correct app for the product, and I did not realize I was authorizing a $79.99 annual subscription.
I never created an account, never meaningfully used the service, and contacted the developer immediately after discovering the charge. I was told that only Apple could issue a refund. After multiple discussions with Apple, I was informed that Apple had contacted the developer regarding the refund request and that the developer declined to approve a refund.
As a result, I was charged $79.99 for a service I never used and never intended to purchase. While I understand subscription policies exist, this outcome feels unfair given the mistaken download, lack of account registration, lack of usage, and immediate effort to resolve the issue.
As a California consumer, this experience raises concerns about transparency and customer expectations surrounding subscription purchases and refunds.
I hope the developer reconsiders its position and provides a refund. Until then, I would encourage potential users to carefully review any subscription terms before downloading.
Apple used to be customer first - they are now revenue first. The Google Pixel is looking more appealing.
I will be filing complaints as my children are shocked how unfair. If you’ve had a similar experience see below.
California Department of Consumer Affairs
California’s primary consumer protection agency.
California Department of Consumer Affairs Complaint Center
California Attorney General
The Attorney General generally will not resolve individual disputes, but complaints can help identify patterns of conduct.
California Attorney General Consumer Complaint Form
Federal Trade Commission (FTC)
The FTC tracks deceptive subscription, billing, and “negative option” practices.
FTC Report Fraud Portal
Better Business Bureau (BBB)
Not a government agency, but many companies respond to BBB complaints.
Apple BBB Profile
You can also search for Perfect Corp. (the developer) and file a complaint against them if they have a BBB profile.
California Automatic Renewal Law Resources
If your concern centers on subscription disclosures and renewals:
California Automatic Renewal Law Overview
Your Credit Card Issuer
I never created an account, never meaningfully used the service, and contacted the developer immediately after discovering the charge. I was told that only Apple could issue a refund. After multiple discussions with Apple, I was informed that Apple had contacted the developer regarding the refund request and that the developer declined to approve a refund.
As a result, I was charged $79.99 for a service I never used and never intended to purchase. While I understand subscription policies exist, this outcome feels unfair given the mistaken download, lack of account registration, lack of usage, and immediate effort to resolve the issue.
As a California consumer, this experience raises concerns about transparency and customer expectations surrounding subscription purchases and refunds.
I hope the developer reconsiders its position and provides a refund. Until then, I would encourage potential users to carefully review any subscription terms before downloading.
Apple used to be customer first - they are now revenue first. The Google Pixel is looking more appealing.
I will be filing complaints as my children are shocked how unfair. If you’ve had a similar experience see below.
California Department of Consumer Affairs
California’s primary consumer protection agency.
California Department of Consumer Affairs Complaint Center
California Attorney General
The Attorney General generally will not resolve individual disputes, but complaints can help identify patterns of conduct.
California Attorney General Consumer Complaint Form
Federal Trade Commission (FTC)
The FTC tracks deceptive subscription, billing, and “negative option” practices.
FTC Report Fraud Portal
Better Business Bureau (BBB)
Not a government agency, but many companies respond to BBB complaints.
Apple BBB Profile
You can also search for Perfect Corp. (the developer) and file a complaint against them if they have a BBB profile.
California Automatic Renewal Law Resources
If your concern centers on subscription disclosures and renewals:
California Automatic Renewal Law Overview
Your Credit Card Issuer
Scammy
I paid 10 bucks for the app and in order to save anything. They were trying to force me to get the $20 membership. These apps are so greedy permanently delete deleted.
Scam
The absolute worst app ever!!!! I paid for one month and afterwards they ran my 3 times a day 7 days a week. I deleted the app and they still ran my card and $86 from account and now I can't get a refund nor pay my bills that are due. They shouldn't run the customer multiple times especially if they haven't used the app in two months. Scammer!!!!
Всё испортили
Почти за 10 лет использования приложения могу сказать что с каждым годом разработчики делают все хуже и хуже и хуже. Почти все сделали платное. Напихали туда кучу г…на и всего что можно и не нужно. Бедное приложение уже даже просто не запускается или вылетает!!! Придется искать что-то другое… увы…
At least reach out to me
I rarely leave negative reviews, but I feel completely let down by this app and its developer support.
I originally purchased a yearly subscription on January 9th for around $80. While dealing with issues inside the app, I accidentally purchased a second yearly subscription on January 12th. Instead of extending my account to two years, both subscriptions expire at the exact same time next January. That means I essentially paid $160 for one year of service.
I contacted support requesting a refund for the duplicate purchase, which I believe is completely reasonable, but I’ve received little to no helpful response. What makes this even more frustrating is that the developer seems very interested in using my account data to study how the app is used, yet when it comes to helping an actual paying customer, I feel ignored.
To make matters worse, I am now locked out of the app entirely. It keeps asking me to verify my account, and even after verifying, it still won’t let me back in.
The app itself is actually very cool and has a lot of potential, but no app is worth this level of frustration - especially not after paying twice for the same subscription and being unable to access it at all.
Because of the poor customer support, lack of communication, and unresolved billing issues, I have to give this app 1 star.
I originally purchased a yearly subscription on January 9th for around $80. While dealing with issues inside the app, I accidentally purchased a second yearly subscription on January 12th. Instead of extending my account to two years, both subscriptions expire at the exact same time next January. That means I essentially paid $160 for one year of service.
I contacted support requesting a refund for the duplicate purchase, which I believe is completely reasonable, but I’ve received little to no helpful response. What makes this even more frustrating is that the developer seems very interested in using my account data to study how the app is used, yet when it comes to helping an actual paying customer, I feel ignored.
To make matters worse, I am now locked out of the app entirely. It keeps asking me to verify my account, and even after verifying, it still won’t let me back in.
The app itself is actually very cool and has a lot of potential, but no app is worth this level of frustration - especially not after paying twice for the same subscription and being unable to access it at all.
Because of the poor customer support, lack of communication, and unresolved billing issues, I have to give this app 1 star.
Es fraude la suscripción gratuita
Quise usarlo para probar los filtros que ofrece la app y acepte una prueba gratuita que cancele al rato, pero esta me cobro el plan anual sin derecho a reembolso
Scammed me with a lie
It promised a 7 day free trial. Charged me instantly and there is no way to contact someone on the app. I’ve canceled my subscription after 3 hours of my service 7 day trial and still made me pay.
New update sucks
I used this app for years, my subscription renewed every November. After the update I’m asked to repay for subscription and the update sucks. I’m deleting this app from my phone, it’s not worth it.
I want my money back
I don't know who charges 80 dollars for ai app in this economy but I can't afford that and my child accidently subscribed to this. I'm tired of shady companies and apps taking peoples money and refusing to give it back. I can't afford 80 dollars for an app I'll never use and don't need. What I need is my 80 dollars back so I can afford diapers, gas, and food for my kids!
Why update!
This last update sucks! It’s 4/8/26. You removed the best tools. Put back the blemish, the under eyes option and the dark circles. Why remove them????
Don’t get this app
I was gonna use this app but decided against did the free trail then immediately canceled didn’t even use the app at all, almost a month later it takes a yearly subscription out of my account even though I canceled it and deleted the app a month prior. Still have yet to hear from the developers about a refund. 90$ was taken and I’m still pussed.
Dishonest App.
Despite cancelling my free trial days before it was set to renew, YouCam continues its attempts to charge me a yearly subscription fee. Unethical behavior.
T 1668
Been using it over 2 years. They removed many good stuffs and make you buy credits on top of the subscription.
Expensive, Unusable Results & Pay-Again Fixes
Paid $29.99 monthly for a subscription and the first AI video I made was completely unusable. When I tried to fix it, I was told I needed to buy more credits-even though the error was on their end and that one bad video used all my credits.
Feels like a cash grab. Not worth it.
Feels like a cash grab. Not worth it.
AI is killing our investment
Was my favorite app for years, started using around 2015. Had to delete it cause they are using AI.
Un robo
Se compro la suscripcion no se como, porque no me di cuenta mas nunca descargo estupidas apps como estas! escribí inmediatamente que fue un error, que yo no necesito una app de fotos mucho menos que cueste 90 dolares y no les da la gana ahora tengo esa mierda que no uso para nada, no entiendo porque robarle a la gente si hice en reclamo inmediatamente si quieres quitame 20 dolares por el error, perooo 90 dolares no jodassss ni que la plata naciera en los arboles para regalarla asi!!! Los detesto por ladrones!!
DO NOT Download
App renewed subscription before I could cancel and charged me for a year. Tried to get a refund but was denied. Do not support this app!
Trash
Trash
Never recognizes account
Paid & continue to be charged, but unable to use account. Keeps saying to “restore purchase”
Fraud
This is fraudulent whatever you do, don’t purchase they will rob your account.
Used to be great. Has been bad for going on 2 years and the developers don’t help or listen!
I’ve had this app for many years and up until about 2 years ago, it worked so well. I’ve contacted the developers so many times and they are no help, and just don’t care. I’ve had it and will not be renewing my subscription (which is the most expensive one), and will find one to replace. Very sad, and disappointed!
This Is Crazy
This app wants you to pay immediately and suggests that a free trial has started the moment the app is opened. That is utter rubbish.
Wrong subscription!
I clearly pushed the weekly subscription and next thing I know I’m charged for the entire year! Be careful! Not getting my $$ back even after immediately cancelling.
Not working
Not working good
Not impressed
I paid basically $40 for the base version of this app and so many of the features require you to buy up, I think $80 more, so I had to go out and buy a totally different photo edit app that actually lets me use their features
Не работает
Приложение вылетает!!! Что происходит? Мало того, что почти все платно стало, так еще и ничего не сделаешь из-за того, что вылетает постоянно
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)