Review Insights · App Store
YouTrip
You Technologies Group · 371 ratings · ★ 4.6
4.6
★★★★★
371 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"youtrip"
4 negative reviews mention this · 36% of all complaints
★★★★★ "Constant app failure. Money trapped in translation. Multiple times money transferred in is PENDING for many hours at a time making it unusable. Money already inside and converted often gets trapped when the debit card fails. Overseas and card is rejected by merc…" - Bad Robot V
2
"email"
4 negative reviews mention this · 36% of all complaints
★★★★★ "Constant app failure. Money trapped in translation. Multiple times money transferred in is PENDING for many hours at a time making it unusable. Money already inside and converted often gets trapped when the debit card fails. Overseas and card is rejected by merc…" - Bad Robot V
3
"number"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Constant app failure. Money trapped in translation. Multiple times money transferred in is PENDING for many hours at a time making it unusable. Money already inside and converted often gets trapped when the debit card fails. Overseas and card is rejected by merc…" - Bad Robot V
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t turn off marketing notification
Spammy app, no obvious way to turn off marketing notifications
Constant app failure
Money trapped in translation. Multiple times money transferred in is PENDING for many hours at a time making it unusable. Money already inside and converted often gets trapped when the debit card fails. Overseas and card is rejected by merchants because YouTrip side has malfunctions. Too often failures without any monetary compensation from YouTrip. After searching high and low for a hotline number, spoke for over an hour for a solution. Waited 3 days and again got an email asking for the same information. What did I spend that hour on the phone for?
lag upon opening the app
the app keeps lagging whenever i open the app, which results in me having to reinstall the app every so often. please fix this.
Account is tied to mobile number
Make sure you don’t deregister your mobile number because then you won’t be able to log in to youtrip. There’s seemingly no other way (email????) to log in and the crappy app will keep saying that your email is already registered.
Worst customer support ever
Don’t ever use YouTrip if you are expecting customer support in the event of a transaction dispute. I sent my query 2 weeks ago and have yet to hear back from them. Not even an email, nothing. There are better cards around. Don’t bother with YouTrip.
Unnecessarily requests microphone permission
App requires microphone permission to take a verification photo of my NRIC? Ridiculous
App not kept up with iOS 13
Terrible experience if this is the only payment mode one has!
Only for Singapore residents
It should be clear that this app only works for Singapore residents - then I wouldn’t have bothered to download it.
Missing wallet transactions
I have had many debit and exchange transactions missing in the “Activity” list in the app. My balance doesn’t match with my transaction activities.
Emailed YouTrip support a number of times with no response whatsoever. This is unacceptable.
Emailed YouTrip support a number of times with no response whatsoever. This is unacceptable.
App not loading now
No idea what happened but the app refuses to load properly. Reliability issues. Good thing I’m not travelling at the moment. Needs more work.
Horrible customer service.
Whenever an email is sent to their customer service, they will take more than 2 weeks to reply. This is unacceptable for an organisation that deals with people’s money. Hope they would work on that before even thinking of expanding to other countries. Even having a call centre to provide instant assistance to their users.
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)