Review Insights · App Store
ZEE5 Movies, Web Series, Shows
Z5 · 23,699 ratings · ★ 4.6
4.6
★★★★★
23,699 ratings
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Top complaints - extracted from 87 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
23 negative reviews mention this · 26% of all complaints
★★★★★ "Very worst customer service. I have been reaching out to customer care regarding the student discount, but it has still not been applied to my account. It has been over a month, and I have not received any response or resolution. This has been a very disappointing exp…" - Souj9182
2
"customer"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Very worst customer service. I have been reaching out to customer care regarding the student discount, but it has still not been applied to my account. It has been over a month, and I have not received any response or resolution. This has been a very disappointing exp…" - Souj9182
3
"service"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Very worst customer service. I have been reaching out to customer care regarding the student discount, but it has still not been applied to my account. It has been over a month, and I have not received any response or resolution. This has been a very disappointing exp…" - Souj9182
4
"money"
12 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible app , DONT WASTE YOUR TIME AND MONEY !!. Terrible app , keeps hanging for movies, shows ads every 5 mins for a paid subscription . Ridiculous buffering speeds. The same two ads in a loop and even the ads hang . Just too terrible." - Makangel
5
"watch"
12 negative reviews mention this · 14% of all complaints
★★★★★ "iPad HACKED thru Zee5 App. Thru this Zee5 App, my iPad was HACKED. I came to Nairobi yesterday & downloaded the Zee5 App on my 2 iPhones & iPad. At first I saw some serial on one of my iPhones for FREE. Later in the evening at about 10:30 pm NBO time, I paid for a …" - CQSL
6
"every"
10 negative reviews mention this · 11% of all complaints
★★★★★ "iPad HACKED thru Zee5 App. Thru this Zee5 App, my iPad was HACKED. I came to Nairobi yesterday & downloaded the Zee5 App on my 2 iPhones & iPad. At first I saw some serial on one of my iPhones for FREE. Later in the evening at about 10:30 pm NBO time, I paid for a …" - CQSL
7
"cancel"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Don’t take it. Once you purchase it you can’t cancel it subscription" - Divender
8
"doesn"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Stupid app. Stupid service.. The otp system doesn’t work at all. Do not buy into this scam service. Their service is just so inconvenient and they only care about money and not good customer service. There’s not even a customer service number to talk about any glitches…" - Nick miller on fire
9
"work"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Stupid app. Stupid service.. The otp system doesn’t work at all. Do not buy into this scam service. Their service is just so inconvenient and they only care about money and not good customer service. There’s not even a customer service number to talk about any glitches…" - Nick miller on fire
10
"shows"
9 negative reviews mention this · 10% of all complaints
★★★★★ "iPad HACKED thru Zee5 App. Thru this Zee5 App, my iPad was HACKED. I came to Nairobi yesterday & downloaded the Zee5 App on my 2 iPhones & iPad. At first I saw some serial on one of my iPhones for FREE. Later in the evening at about 10:30 pm NBO time, I paid for a …" - CQSL
11
"able"
9 negative reviews mention this · 10% of all complaints
★★★★★ "Not live TV, No cancellation, No refunds. I took this subscription last year and requested cancelation it’s immediately. They didn’t cancel but I was provided instructions to disable auto renewal which I followed. This year they still charged me by auto renewal. I sent email to sup…" - Sgdhdjehdhhd
📋 All 87 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst
Worst
Very worst customer service
I have been reaching out to customer care regarding the student discount, but it has still not been applied to my account. It has been over a month, and I have not received any response or resolution.
This has been a very disappointing experience, worst and very bad with the Zee5 subscription service. I wouldn’t recommend this app to anyone with this kind of customer service. Very worst and dissatisfied and disappointing. It’s really frustrating.
This has been a very disappointing experience, worst and very bad with the Zee5 subscription service. I wouldn’t recommend this app to anyone with this kind of customer service. Very worst and dissatisfied and disappointing. It’s really frustrating.
iPad HACKED thru Zee5 App
Thru this Zee5 App, my iPad was HACKED.
I came to Nairobi yesterday & downloaded the Zee5 App on my 2 iPhones & iPad. At first I saw some serial on one of my iPhones for FREE. Later in the evening at about 10:30 pm NBO time, I paid for a 1 month subscription. As soon as I I confirmed the payment, the Zee5 App (which was open) sort of shuddered 2 times and then was normal… so I started watching a serial & a few minutes later, I observed on the to LH corner the time shown was 5 hrs ahead of NBO time. So I opened the “Settings” App and under “Date & Time” which was set to “Set Automatically” showed location as “BEIJING” … I then turned off the “Set Automatically” function and put in Nairobi… then came out of the “Settings” App and shut down the iPad.
This morning when I started my iPad, I saw the time was again 5 hrs ahead and under “Settings/Date & Time”, the “Set Automatically” function was “turned on” and the location was the same one word “BEIJING”.
This a a very grave problem for all Zee5 App users… I am writing this not to criticize the App which is otherwise good, but so that you guys can fix this major problem for everyone like me who enjoys watching your shows.
Hence the “1*” rating for now, BUT, I will gladly change it to “5*” once the problem is resolved by the Zee5 App Tech Team.
Zeee5 App Tech team: in case you need any assistance, I’ll be glad to assist.
I came to Nairobi yesterday & downloaded the Zee5 App on my 2 iPhones & iPad. At first I saw some serial on one of my iPhones for FREE. Later in the evening at about 10:30 pm NBO time, I paid for a 1 month subscription. As soon as I I confirmed the payment, the Zee5 App (which was open) sort of shuddered 2 times and then was normal… so I started watching a serial & a few minutes later, I observed on the to LH corner the time shown was 5 hrs ahead of NBO time. So I opened the “Settings” App and under “Date & Time” which was set to “Set Automatically” showed location as “BEIJING” … I then turned off the “Set Automatically” function and put in Nairobi… then came out of the “Settings” App and shut down the iPad.
This morning when I started my iPad, I saw the time was again 5 hrs ahead and under “Settings/Date & Time”, the “Set Automatically” function was “turned on” and the location was the same one word “BEIJING”.
This a a very grave problem for all Zee5 App users… I am writing this not to criticize the App which is otherwise good, but so that you guys can fix this major problem for everyone like me who enjoys watching your shows.
Hence the “1*” rating for now, BUT, I will gladly change it to “5*” once the problem is resolved by the Zee5 App Tech Team.
Zeee5 App Tech team: in case you need any assistance, I’ll be glad to assist.
Terrible app , DONT WASTE YOUR TIME AND MONEY !!
Terrible app , keeps hanging for movies, shows ads every 5 mins for a paid subscription . Ridiculous buffering speeds. The same two ads in a loop and even the ads hang . Just too terrible.
Renewed without notice and refused to refund
They renewed my subscription without any notification. Contacted within a day but refused to refund.
Don’t take it
Once you purchase it you can’t cancel it subscription
One star
Streaming issues. I want to see only Telugu content, there is no place to set it globally, the filter always resets and shows all other language contents. Streaming is good but regional language suggestions are worst.
Vijay
Paid $10.99 per month. Then there’s a new movie released. It says only for premium and I can’t watch with current subscription. What the heck I paid $10.99 and can’t even watch a movie? This is the stupidity and sincerely request everyone to avoid this channel please. It gave 1 rating and I wish I can give zero
Awful App - inconsistent pricing
For some the subscription price displayed is $60 but when I try it shows $125. Why this inconsistent pricing? Going to skip
Not live TV, No cancellation, No refunds
I took this subscription last year and requested cancelation it’s immediately. They didn’t cancel but I was provided instructions to disable auto renewal which I followed. This year they still charged me by auto renewal. I sent email to support few days ago when I saw pending charge, no one responded yet. I reinstalled app to check what’s going on and I was not able to log in until yesterday, today I see a charge and I’m able to login. Now app is showing an option to cancel but cancellation email says, subscription will be active until next year and no refunds. I know next year they will again renew without consent.This is pure fraud and cheating.
Worst app
One of the worst interface!! Keeps logging out unnecessarily unfortunately have an annual subscription! Never again!!
Asking for update when there’s no update available on App Store
Can’t use the app. Tried restarting multiple times
Most pathetic OTT app I have seen
They have barely tested this for IPad before releasing it. You click something, something else happens. Unreal.
Poor streaming
Poor streaming very frustrating
Worst ever OTT
Getting 7 minutes long with premium subscription in between the movies. So frustrating. Sometimes, the ad content is overlapped even after its completion.
Worst video quality
Worst video quality
Too many ads
Very irritating. It's better to sit and watch a movie on Vijay TV than to watch it here. Awful. Waste of time even after paying
iPad issues
Cannot login on iPad. When I enter email and click proceed on login screen, it says there is no internet connection which is not true. Can the developer do something please? Thanks
Stupid app. Stupid service.
The otp system doesn’t work at all. Do not buy into this scam service. Their service is just so inconvenient and they only care about money and not good customer service. There’s not even a customer service number to talk about any glitches which proves my point. Google it.
Z5 Service
trying to get the Z5 but there is no response. Been trying to contact but no use cuz only web site where no one is there to answer.very disappointing situation .
Worst customer service I have ever seen
I took subscription to watch specifically marathi content but i was not able to watch it when i was trying to add more laughing i was not able to do that I tried to connect customer service for to days on chat after connecting to live agent I explained them everything and this happened 6 time after chat got transferred to some new agent then I had to again explain then entire thing and this cycle don’t stop I guess I wasted my time and money I’ll not recommend this app to anyone
Doesn’t work on google tv
Worst app ever. Even though i do subscribe for adds free. Then i go back and play i still see ads. The skip now button also doesn’t work. Nothing works right on tv for sure
Not worth the price
I only wanted Telugu content so subscribed only to Telugu.. the sound quality is very poor.. the app does not have filter to see only Telugu content.. and additional subscriptions are required for many Telugu movies to watch..
Roku tv log out
Z5 keeps on logging out every few days. Do you know how hard it is to enter your email address and password using TV remote control. I think Afghanistan would be nuclear power before your app would work properly on TV. There is no option to cancel. There is no way for me to reach anybody, nobody replies back.
Plans not clear
Selected kids plan by default not working
Don’t subscribe
I was not able to play the content even with subscription when contacted the CS team for support the chatbot simple cuts you off after many trails you somehow get connected to an agent who’s of no help . Even with an active subscription the app was constantly asking me to subscribe it was just playing the preview .
Worst app ever
They charged me $10.99 just to watch trailer, when asked they are asking to pay more. Poor customer service. Waste of money.
ZEE5 shows
English is my language of choice and I’m very disappointed that most days the English subtitles are not available, so I have no choice to stop watching them !
Worst app I have ever seen.
Worst app I have ever seen. I try to fast forward It starts playing ads and I lose control over the fast forward. What ever I try to do like casting and disconnecting, you guys start play ads. Horrible.
Expensive
Expensive
Don’t buy
Most pathetic app experiences are available - pay and suffer
Fraudulent charges
Don’t buy this. They will charge tour credit card numerous times even if you cancel and when you try to resolve-it they will ask for proof numerous times but never refund your money eveb when you send them proof. They are desperate to make money and they will steal from customers to make that kiney
Not opening
It’s Not opening in my iPhone XR it’s said something wrong
Promotes misinformation
It is shameful that you promote propaganda films on your platform.
Doesn’t work well with Apple TV
Worst app ever in Apple TV. Technical difficulties always and waste of money
Avoid- Doesn't work after payment
Customer service is slow. After complaining and screenshots that Apple TV app is not working they send email that every thing is fixed but nothing is fixed. Waste of money.
All the shows
Only adds we are seeing not the show plz avoid adds very disappointed
AirPlay doesn’t work, doesn’t work properly in Roku tv either
Basic functionality doesn’t work properly
app doesn’t work
purchased the pack for
the first time and it doesn’t work. i was able
to watch 7m of free episode before purchasing. it is very frustrating when trying to watch something when you have time and things doesn’t work after paying money .
the first time and it doesn’t work. i was able
to watch 7m of free episode before purchasing. it is very frustrating when trying to watch something when you have time and things doesn’t work after paying money .
Awful
Worst streaming service. Avoid subscription at all costs. Very difficult to get out of it and you will be charged for months after hitting cancel. Customer care and contacts are basically non existent. Designed to make unsubscribing extremely difficult. Slimy, quality less experience. This is a con, Scamful service. Beware!
Cancel my membership!
I did not even want to leave a review because the app and the service are fine but I have asked for my subscription to be canceled for 3 months now and I am still getting charged! How ridiculous. I have contacted their emails and still no response. Is this a way of scamming me out of money or what?
Subtitles
I love watching Indian series but almost every show on this app has no subtitles, if they do it’s only a select few of the episodes have them. If you can’t cater to international audiences it’s ok to say so.
Poor
Need to be fixed too much buffering lots of video are in it not in hd some movies old school print wast of my money will never come back and they charging I have best fast internet 400 speed then blame ur network they gong to loose lots of customers
Cannot even login to app on device
Using on the iPad and have a yearly subscription but cannot login to the app.appreciate feedback from support asap.
Scam
Zee5 debited 699 from my account without my acknowledge. Big scam from the company don’t subscribe
ZEE5
Be advised that you have systematically stopped the main shows that I have been watching for years now. If you take KumKum Bhagya off air, I will definitely cancel my subscription when it comes time to renew it (and be upset that it was only recently renewed) as it is the last show that keeps me watching ZeeTV regularly- or you can resume Kundali Bhagya to keep me watching Zee TV.
Very Poor Customer Service from ZEE5
Disappointed with ZEE5 Customer Support
I have two active ZEE5 subscriptions and recently contacted customer support to cancel one of them. I explained that having two is unnecessary and a waste of money. However, the support agent told me they couldn’t cancel either subscription.
What was even more frustrating is that they said if I wanted to cancel one of mine, I would need to give them my husband’s subscription details - which makes absolutely no sense. I’m the paying customer, and I should be able to manage or cancel my own subscriptions.
This experience has left me feeling disappointed and regretful about subscribing to ZEE5. I hope they improve their customer service and provide better support in the future. I’d never subscribe ever again or I’d never let any of my known ppl subscribe either..
I have two active ZEE5 subscriptions and recently contacted customer support to cancel one of them. I explained that having two is unnecessary and a waste of money. However, the support agent told me they couldn’t cancel either subscription.
What was even more frustrating is that they said if I wanted to cancel one of mine, I would need to give them my husband’s subscription details - which makes absolutely no sense. I’m the paying customer, and I should be able to manage or cancel my own subscriptions.
This experience has left me feeling disappointed and regretful about subscribing to ZEE5. I hope they improve their customer service and provide better support in the future. I’d never subscribe ever again or I’d never let any of my known ppl subscribe either..
Needs improvisation
Presentation is not user friendly
Mrs
No climax, what was that
Will not let me cancel
Subscribed to watch one movie and since then it’s been a 4 month long process to cancel the subscription. App is all kinds of broken, their customer support email bounced with “mailbox full”, and just yesterday I received a response from them intended for someone else. So there’s your privacy.
Eventually had to work with my credit card provider to stop the recurring payments.
Eventually had to work with my credit card provider to stop the recurring payments.
+ 37 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)