Review Insights · App Store
ZEE5 Movies, Web Series, Shows
Z5 · 23,881 ratings · ★ 4.6
4.6
★★★★★
23,881 ratings
🎯 Build a better version
Top complaints - extracted from 91 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
31 negative reviews mention this · 34% of all complaints
★★★★★ "Paid for 4K and still getting forced ads. Premium subscription is suppose to be ad free but platform forces me to watch 4 ads all the time .. The video quality is barely 480p cant even watch it at 720p. Terrible user policy and highly disappointing. The games just need to halt for…" - anx1700
2
"money"
15 negative reviews mention this · 16% of all complaints
★★★★★ "Soccer world cup 2026. I subscribed to the Soccer World Cup but prefer watching highlights because of my schedule. Unfortunately, ZEE5 shows the score on the opening screen, which spoils the highlights. It feels like wasted money, so many of my friends canceled a…" - Raunaqts360
3
"watch"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Paid for 4K and still getting forced ads. Premium subscription is suppose to be ad free but platform forces me to watch 4 ads all the time .. The video quality is barely 480p cant even watch it at 720p. Terrible user policy and highly disappointing. The games just need to halt for…" - anx1700
4
"customer"
13 negative reviews mention this · 14% of all complaints
★★★★★ "Fraud. Zee5 subscription sold on Amazon is fraud. Waste of money. And customer care is the most unprofessional service" - SMeka2605
5
"every"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Very Bad. Very bad App experience Every time need to log in and everytime issue with bug streaming time got stuck then again need to login very very bad" - dubai vvr
6
"service"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Fraud. Zee5 subscription sold on Amazon is fraud. Waste of money. And customer care is the most unprofessional service" - SMeka2605
7
"work"
12 negative reviews mention this · 13% of all complaints
★★★★★ "Broken app. So many glitches. Favourites, watchlist always disappears. Autoplay stops working after every update and no like/dislike button" - yoite24
8
"zee5"
11 negative reviews mention this · 12% of all complaints
★★★★★ "Soccer world cup 2026. I subscribed to the Soccer World Cup but prefer watching highlights because of my schedule. Unfortunately, ZEE5 shows the score on the opening screen, which spoils the highlights. It feels like wasted money, so many of my friends canceled a…" - Raunaqts360
9
"cancel"
11 negative reviews mention this · 12% of all complaints
★★★★★ "App bug. I was charged for recurring payment for the subscription I cancelled a couple of months ago." - Ajp2025
10
"shows"
10 negative reviews mention this · 11% of all complaints
★★★★★ "Soccer world cup 2026. I subscribed to the Soccer World Cup but prefer watching highlights because of my schedule. Unfortunately, ZEE5 shows the score on the opening screen, which spoils the highlights. It feels like wasted money, so many of my friends canceled a…" - Raunaqts360
11
"doesn"
10 negative reviews mention this · 11% of all complaints
★★★★★ "False marketing!. Zee5 offered 4K video for buying the years worth of subscription including the World Cup package. It turns out that the resolution doesn’t go beyond 720P. The World Cup stream has been crashing quite frequently as well. I did not sign up fo…" - Rahul P Nadig
📋 All 91 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Paid for 4K and still getting forced ads
Premium subscription is suppose to be ad free but platform forces me to watch 4 ads all the time .. The video quality is barely 480p cant even watch it at 720p. Terrible user policy and highly disappointing.
The games just need to halt for a sec, they throw in an ad which is just ridiculous.. May be they shouldn’t have taken the wc2026 if they dint have the capacity or ability to stream it properly.
The games just need to halt for a sec, they throw in an ad which is just ridiculous.. May be they shouldn’t have taken the wc2026 if they dint have the capacity or ability to stream it properly.
App bug
I was charged for recurring payment for the subscription I cancelled a couple of months ago.
Very Bad
Very bad App experience
Every time need to log in
and everytime issue with bug
streaming time got stuck then again need to login very very bad
Every time need to log in
and everytime issue with bug
streaming time got stuck then again need to login very very bad
Too much greedy and Too many adds
Senseless developers, never subscribe again. This is the reason people go for piracy. Most of them seems to be paid reviews.
Promoting Hate Spreading and Propaganda Movies
Z5 is allowing their platform to anti India movies which spreads hate and propaganda. Highly disappointed. When you open the app you just see ads of those hate spreading movies. Boycott Z5
Broken app
So many glitches. Favourites, watchlist always disappears. Autoplay stops working after every update and no like/dislike button
False marketing!
Zee5 offered 4K video for buying the years worth of subscription including the World Cup package. It turns out that the resolution doesn’t go beyond 720P. The World Cup stream has been crashing quite frequently as well. I did not sign up for this.
Otp every time
Only need a 1 minth subscription they make u sign up for 3. Need a otp Everytime to login. Never used a streaming app that made me use a otp every time. Complete garbage app. No one will use it after World Cup unless they forget to cancel subscription.
FIFA 26 scam
This is bigger than the Harshad Mehta scam
Fraud
Zee5 subscription sold on Amazon is fraud. Waste of money. And customer care is the most unprofessional service
Give Us your money
Worst app which never works! No feature works properly, pay once and you get inside, every feature needs monthly subscription and everything’s broken!
Terrible experience
Takes your subscription and doesn’t work. Zero customer support. Unreal how terrible the app can be in 2026
This app is very slow
This app is running very slow. Hotstar is faster than Zee5 app.
Subscription does not work even after payment
Buggy app, subscription does not work even
Worst
Worst
Very worst customer service
I have been reaching out to customer care regarding the student discount, but it has still not been applied to my account. It has been over a month, and I have not received any response or resolution.
This has been a very disappointing experience, worst and very bad with the Zee5 subscription service. I wouldn’t recommend this app to anyone with this kind of customer service. Very worst and dissatisfied and disappointing. It’s really frustrating.
This has been a very disappointing experience, worst and very bad with the Zee5 subscription service. I wouldn’t recommend this app to anyone with this kind of customer service. Very worst and dissatisfied and disappointing. It’s really frustrating.
iPad HACKED thru Zee5 App
Thru this Zee5 App, my iPad was HACKED.
I came to Nairobi yesterday & downloaded the Zee5 App on my 2 iPhones & iPad. At first I saw some serial on one of my iPhones for FREE. Later in the evening at about 10:30 pm NBO time, I paid for a 1 month subscription. As soon as I I confirmed the payment, the Zee5 App (which was open) sort of shuddered 2 times and then was normal… so I started watching a serial & a few minutes later, I observed on the to LH corner the time shown was 5 hrs ahead of NBO time. So I opened the “Settings” App and under “Date & Time” which was set to “Set Automatically” showed location as “BEIJING” … I then turned off the “Set Automatically” function and put in Nairobi… then came out of the “Settings” App and shut down the iPad.
This morning when I started my iPad, I saw the time was again 5 hrs ahead and under “Settings/Date & Time”, the “Set Automatically” function was “turned on” and the location was the same one word “BEIJING”.
This a a very grave problem for all Zee5 App users… I am writing this not to criticize the App which is otherwise good, but so that you guys can fix this major problem for everyone like me who enjoys watching your shows.
Hence the “1*” rating for now, BUT, I will gladly change it to “5*” once the problem is resolved by the Zee5 App Tech Team.
Zeee5 App Tech team: in case you need any assistance, I’ll be glad to assist.
I came to Nairobi yesterday & downloaded the Zee5 App on my 2 iPhones & iPad. At first I saw some serial on one of my iPhones for FREE. Later in the evening at about 10:30 pm NBO time, I paid for a 1 month subscription. As soon as I I confirmed the payment, the Zee5 App (which was open) sort of shuddered 2 times and then was normal… so I started watching a serial & a few minutes later, I observed on the to LH corner the time shown was 5 hrs ahead of NBO time. So I opened the “Settings” App and under “Date & Time” which was set to “Set Automatically” showed location as “BEIJING” … I then turned off the “Set Automatically” function and put in Nairobi… then came out of the “Settings” App and shut down the iPad.
This morning when I started my iPad, I saw the time was again 5 hrs ahead and under “Settings/Date & Time”, the “Set Automatically” function was “turned on” and the location was the same one word “BEIJING”.
This a a very grave problem for all Zee5 App users… I am writing this not to criticize the App which is otherwise good, but so that you guys can fix this major problem for everyone like me who enjoys watching your shows.
Hence the “1*” rating for now, BUT, I will gladly change it to “5*” once the problem is resolved by the Zee5 App Tech Team.
Zeee5 App Tech team: in case you need any assistance, I’ll be glad to assist.
Terrible app , DONT WASTE YOUR TIME AND MONEY !!
Terrible app , keeps hanging for movies, shows ads every 5 mins for a paid subscription . Ridiculous buffering speeds. The same two ads in a loop and even the ads hang . Just too terrible.
Renewed without notice and refused to refund
They renewed my subscription without any notification. Contacted within a day but refused to refund.
Don’t take it
Once you purchase it you can’t cancel it subscription
One star
Streaming issues. I want to see only Telugu content, there is no place to set it globally, the filter always resets and shows all other language contents. Streaming is good but regional language suggestions are worst.
Vijay
Paid $10.99 per month. Then there’s a new movie released. It says only for premium and I can’t watch with current subscription. What the heck I paid $10.99 and can’t even watch a movie? This is the stupidity and sincerely request everyone to avoid this channel please. It gave 1 rating and I wish I can give zero
Awful App - inconsistent pricing
For some the subscription price displayed is $60 but when I try it shows $125. Why this inconsistent pricing? Going to skip
Not live TV, No cancellation, No refunds
I took this subscription last year and requested cancelation it’s immediately. They didn’t cancel but I was provided instructions to disable auto renewal which I followed. This year they still charged me by auto renewal. I sent email to support few days ago when I saw pending charge, no one responded yet. I reinstalled app to check what’s going on and I was not able to log in until yesterday, today I see a charge and I’m able to login. Now app is showing an option to cancel but cancellation email says, subscription will be active until next year and no refunds. I know next year they will again renew without consent.This is pure fraud and cheating.
Worst app
One of the worst interface!! Keeps logging out unnecessarily unfortunately have an annual subscription! Never again!!
Asking for update when there’s no update available on App Store
Can’t use the app. Tried restarting multiple times
Most pathetic OTT app I have seen
They have barely tested this for IPad before releasing it. You click something, something else happens. Unreal.
Poor streaming
Poor streaming very frustrating
Worst ever OTT
Getting 7 minutes long with premium subscription in between the movies. So frustrating. Sometimes, the ad content is overlapped even after its completion.
Worst video quality
Worst video quality
Too many ads
Very irritating. It's better to sit and watch a movie on Vijay TV than to watch it here. Awful. Waste of time even after paying
iPad issues
Cannot login on iPad. When I enter email and click proceed on login screen, it says there is no internet connection which is not true. Can the developer do something please? Thanks
Stupid app. Stupid service.
The otp system doesn’t work at all. Do not buy into this scam service. Their service is just so inconvenient and they only care about money and not good customer service. There’s not even a customer service number to talk about any glitches which proves my point. Google it.
Z5 Service
trying to get the Z5 but there is no response. Been trying to contact but no use cuz only web site where no one is there to answer.very disappointing situation .
Worst customer service I have ever seen
I took subscription to watch specifically marathi content but i was not able to watch it when i was trying to add more laughing i was not able to do that I tried to connect customer service for to days on chat after connecting to live agent I explained them everything and this happened 6 time after chat got transferred to some new agent then I had to again explain then entire thing and this cycle don’t stop I guess I wasted my time and money I’ll not recommend this app to anyone
Doesn’t work on google tv
Worst app ever. Even though i do subscribe for adds free. Then i go back and play i still see ads. The skip now button also doesn’t work. Nothing works right on tv for sure
Not worth the price
I only wanted Telugu content so subscribed only to Telugu.. the sound quality is very poor.. the app does not have filter to see only Telugu content.. and additional subscriptions are required for many Telugu movies to watch..
Roku tv log out
Z5 keeps on logging out every few days. Do you know how hard it is to enter your email address and password using TV remote control. I think Afghanistan would be nuclear power before your app would work properly on TV. There is no option to cancel. There is no way for me to reach anybody, nobody replies back.
Plans not clear
Selected kids plan by default not working
Don’t subscribe
I was not able to play the content even with subscription when contacted the CS team for support the chatbot simple cuts you off after many trails you somehow get connected to an agent who’s of no help . Even with an active subscription the app was constantly asking me to subscribe it was just playing the preview .
Worst app ever
They charged me $10.99 just to watch trailer, when asked they are asking to pay more. Poor customer service. Waste of money.
ZEE5 shows
English is my language of choice and I’m very disappointed that most days the English subtitles are not available, so I have no choice to stop watching them !
Worst app I have ever seen.
Worst app I have ever seen. I try to fast forward It starts playing ads and I lose control over the fast forward. What ever I try to do like casting and disconnecting, you guys start play ads. Horrible.
Expensive
Expensive
Don’t buy
Most pathetic app experiences are available - pay and suffer
Fraudulent charges
Don’t buy this. They will charge tour credit card numerous times even if you cancel and when you try to resolve-it they will ask for proof numerous times but never refund your money eveb when you send them proof. They are desperate to make money and they will steal from customers to make that kiney
Not opening
It’s Not opening in my iPhone XR it’s said something wrong
Promotes misinformation
It is shameful that you promote propaganda films on your platform.
Doesn’t work well with Apple TV
Worst app ever in Apple TV. Technical difficulties always and waste of money
Avoid- Doesn't work after payment
Customer service is slow. After complaining and screenshots that Apple TV app is not working they send email that every thing is fixed but nothing is fixed. Waste of money.
+ 41 more in the clipboard copy
Sentiment summary
90%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)