Review Insights · App Store
Zutobi: Permit & Driving Prep
Zutobi AB · 228,184 ratings · ★ 4.7
4.7
★★★★★
228,184 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
17 negative reviews mention this · 34% of all complaints
★★★★★ "You have to pay. You get a free 3 day trial and have to pay 7.99 a week after the trial is up" - Bryndawg03
2
"trial"
9 negative reviews mention this · 18% of all complaints
★★★★★ "You have to pay. You get a free 3 day trial and have to pay 7.99 a week after the trial is up" - Bryndawg03
3
"subscription"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Charged after I cancelled subscription. Good app but they charge you after you cancel .. make sure you watch for them ." - Brandy postal
4
"anything"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Biggest scam ever... So here’s the truth and deep meaning of this app you literally get told by a popular influencer that oh yeah I used this or by a whole person who claims that they used this app just to earn their “license” even though in truth they just had…" - Unknownszzx
5
"test"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Biggest scam ever... So here’s the truth and deep meaning of this app you literally get told by a popular influencer that oh yeah I used this or by a whole person who claims that they used this app just to earn their “license” even though in truth they just had…" - Unknownszzx
6
"free trial"
5 negative reviews mention this · 10% of all complaints
★★★★★ "DONT DO IT.. cancelled my free trial and it still charged me, TWICE." - jaymarie5533
7
"cancel"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Charged after I cancelled subscription. Good app but they charge you after you cancel .. make sure you watch for them ." - Brandy postal
8
"money"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Money hungry app. At first they give you the 5 first questions for free and then when you move on to the next question they ask you to pay I’m just trying to get my license not in debt “zutobi” more like “zootopia”🐰🦊" - Ana the goat
9
"trying"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Money hungry app. At first they give you the 5 first questions for free and then when you move on to the next question they ask you to pay I’m just trying to get my license not in debt “zutobi” more like “zootopia”🐰🦊" - Ana the goat
10
"until"
5 negative reviews mention this · 10% of all complaints
★★★★★ "This is stupid. It’s absolutely ridiculous I payed for one month for this to study and after the one month I was done with the app I cancelled the subscription and deleted the app now I can’t get any new apps from the App Store until I pay for another mont…" - Lacy Ali
11
"scam"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Biggest scam ever... So here’s the truth and deep meaning of this app you literally get told by a popular influencer that oh yeah I used this or by a whole person who claims that they used this app just to earn their “license” even though in truth they just had…" - Unknownszzx
12
"horrible"
5 negative reviews mention this · 10% of all complaints
★★★★★ "bad. This app is horrible" - Joelrajeshzzz
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
You have to pay
You get a free 3 day trial and have to pay 7.99 a week after the trial is up
👍🏻
👍🏻
got to pay
i hate you
Money hungry app
At first they give you the 5 first questions for free and then when you move on to the next question they ask you to pay I’m just trying to get my license not in debt “zutobi” more like “zootopia”🐰🦊
Annoying
Clips, asking to get plus every every time I enter the app. Even when I’m in a quiz.
This is stupid
It’s absolutely ridiculous I payed for one month for this to study and after the one month I was done with the app I cancelled the subscription and deleted the app now I can’t get any new apps from the App Store until I pay for another month subscription so now I can’t get any apps from this stupid app FIX THIS
Terrible app
Doesn’t have an option to cancel subscription when I could not afford it so and it took it anyways
Perla
Worst app took $8 from apple wallet
Biggest scam ever..
So here’s the truth and deep meaning of this app you literally get told by a popular influencer that oh yeah I used this or by a whole person who claims that they used this app just to earn their “license” even though in truth they just had to do it without cheating or anything you have to literally pay to use anything in this app and what do you get out of it? Absolutely nothing because I mean yes some are sorta true but everyone knows that every single time a person does their test knows that it changes every year.
not worth the download 😂
this app didn’t allow me to use it until i PAID, meaning there was nothing free for me to use except a trial worth only 3 days. i couldn’t even begin a lesson or anything, and it automatically brought me to a payment page.
Useless
You can only do about three questions of the very first lesson before being forced to pay if you want to continue. At that point, you might as well just make the whole app paid access.
Won’t even open
I downloaded this to help me study and I can’t even get past opening the app before the app crashes would not recommend
DONT DO IT.
cancelled my free trial and it still charged me, TWICE.
bad
This app is horrible
Rip off
This is a app for 14-15 year olds and it quite a bit of money for them
Robbery
Only can move forward if make a payment
Pay wall
It would be nice to actually do it but ya can’t cuz you have to pay
I can 100 percent this but not good for actual dmv
I spent a while constantly studying and getting ready for my dmv test with this app making sure I kept trying on questions that gave me issues but once I went to the actual dmv I failed
Chilly
If your gonna make me pay just to use the app, put the payment on the app store instead of after i downloaded the app
Horrible
It makes you sign up for a free trial of three days, you cannot cancel the trial within 24 hours of the trial ending. If you delete it before it ends it deletes the account you had but keeps the payments
Forcing to trial
This seems like a good app but I wouldn’t know because I can’t even use it. It keeps forcing me to the trial ad and It won’t let me decline.
Disgusting
Absolutely gross how there’s not at least a free version without any later commitment to pay. I’m not going to spend $8 for a service that can be provided for free on another app.
Have to pay
Can’t do anything because it’s making me pay
Cant do anything
I literally can not do anything on the app because I can’t get out of the screen trying to tell me to buy premium. SMH what the heck
Personally hate this app
I really don’t recommend it, why are we having to pay to practice for a PERMIT TEST..the questions are confusing, quite a few have the wrong answers.
Can't get pass 3 day free
There is no way to get pass the free 3 day pass. I realize I won't be billed until the third day. BUT there is no way to try the app for unless you get the 3 day pass.
Most people don't remember to cancel. When you offer something for free, there should be no strings attached.
Most people don't remember to cancel. When you offer something for free, there should be no strings attached.
can’t do anything
i can’t do anything cuz it’s making me pay
So bad
The app would be perfect if it didn’t ask my every 10 seconds for me to but the pro pack and on top of that there’s no X so once you do get out of there it doesn’t save your progress on a test so yea Do not get
VERY HORRIBLE
This app is super confusing to use and I tried contacting the support but you have to send them an email and wait for a response and also it costs money but I did the free trial and I’m trying to cancel it before it charges me and I can’t find the subscription anywhere not even in my apple subscriptions so I don’t know how to cancel it
Broken
When I open the app it asks if I want to try plus but there’s no option to x out of it so I literally can’t use the app unless I pay and I’m not doing that
Scam
They charge twice even after cancelling trial. Scam
Horrible
I downloaded this app to practice logged into it and it seemed good and free after all but when you logged in I clicked on the driving test button and it said you had to pay
DONT RECOMMEND
Horrible customer service
Not good at all
They try to force you to pay the subscription.and they won’t take off the screen or give you an “x” until you pay, it’s either a scam or not worth it at all
Not good 👎
For paying 8$ USD. A WEEK. You’d expect the app to actually let you use it.
Constantly doesn’t let you sign into your own account. Paying 8$ a week only for you not to be able to use the app is crazy work
Constantly doesn’t let you sign into your own account. Paying 8$ a week only for you not to be able to use the app is crazy work
Paywall
As soon as I open the app, it hit me with a paywall. It looks like everything is free but ITS NOT! I couldn’t even close the paywall so I can’t even use the app. I know the actual app is good, although I doubt it. Very sad ☹️
Have to pay to do anything
Just say it’s not a free app so I don’t waste my time downloading it. Losers
0
This app charged me after I deleted the app if I got rate 1 star I would
Not an official rating
Every time I get into the app it keeps asking me to get the free trial which I can’t even exit out also I already have gotten the free trial so idk why it’s even asking me to buy it again so I can’t even use the app since the free trial pop up keeps showing and I can’t exit out of it.
Charging
Yall kept charging my card like 3 times in 1 month wtf
so
so bad it’s a scam you have to pay for so much stuff and I don’t recommend you guys to do it
SCAMMERS
They are not letting you get a refund ,they charge your card the same day they say that it’s free it’s a huge scam!!
money hungry!
why do you have to pay . if your going to promote it free , LET IT BE FREE . I wasted my time I will be choosing ANOTHER app 😘
Payment
All these apps look free until they say you can get a 3 day trial and then 8 bucks a week
Charged after I cancelled subscription
Good app but they charge you after you cancel .. make sure you watch for them .
Stole my money
It told me free 3 days then 8 bucks a week. I hit yes and it charged me 17 bucks.
Dude.
Amazing app for permit prep, don’t get me wrong. But it forces you into a 3 day trail for a subscription and that’s really scummy in my opinion. I can’t even press the x button because there is no x button. You may as well have made the app cost 8 dollars on the App Store. I’ll be alright learning elsewhere.
You have to pay for a subscription to use
You literally cannot use the app if you don’t pay for the subscription, I’m sure it’s good but it’s annoying that I cannot use it
Subscriptions
I’m still a minor and I’m trying to be ready for my permit and drivers license test however I can’t do anything without a subscription. It’s quite annoying when I was half way through a test and it won’t let me go any further because there’s no option of using this app for free which I find very dumb.
subscription
you have to subscribe for 3 days to even get in at least for me ..
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)