Review Insights · App Store
Zwift: Indoor Cycling Fitness
Zwift, Inc · 21,250 ratings · ★ 4.7
4.7
★★★★★
21,250 ratings
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Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"zwift"
10 negative reviews mention this · 25% of all complaints
★★★★★ "Riding is great, customer service is horrendous. Not sure who is directing Zwift coders, but adding features like a Scotty squirrel rather than fixing basic mechanics is insane. Every custom workout I run drops time in the app (ie 2hr ride completes in 1hr 58minutes and change). New route…" - 78946532
2
"ride"
10 negative reviews mention this · 25% of all complaints
★★★★★ "Riding is great, customer service is horrendous. Not sure who is directing Zwift coders, but adding features like a Scotty squirrel rather than fixing basic mechanics is insane. Every custom workout I run drops time in the app (ie 2hr ride completes in 1hr 58minutes and change). New route…" - 78946532
3
"update"
8 negative reviews mention this · 20% of all complaints
★★★★★ "After Update. It does not work independently of updates 😖" - Frodo Cookies
4
"apple"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Riding is great, customer service is horrendous. Not sure who is directing Zwift coders, but adding features like a Scotty squirrel rather than fixing basic mechanics is insane. Every custom workout I run drops time in the app (ie 2hr ride completes in 1hr 58minutes and change). New route…" - 78946532
5
"trying"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Nothing but issues. Considering you have to pay for the subscription I am very dissatisfied with this app. I have so many issues just trying to connect my workouts from training peaks to this app. Very frustrating everytime I want to ride I have to add 30 minu…" - {XC_Boy}
6
"watch"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Bad connectivity. Don’t try to use your Apple Watch for heart rate" - Tcw14674
7
"apple watch"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Bad connectivity. Don’t try to use your Apple Watch for heart rate" - Tcw14674
8
"workout"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Riding is great, customer service is horrendous. Not sure who is directing Zwift coders, but adding features like a Scotty squirrel rather than fixing basic mechanics is insane. Every custom workout I run drops time in the app (ie 2hr ride completes in 1hr 58minutes and change). New route…" - 78946532
9
"another"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Nonsensical. The first few workout were nice. But then I wanted to repeat them. However there is no way to access already done workouts from within the app (they would suggest you to download another app just for that - what nonsense). Then I clicked sk…" - Puju1
10
"every"
4 negative reviews mention this · 10% of all complaints
★★★★★ "So slow. The App, the website… everything is so slow and glitchy. Fun platform, but needs a lot of improvement." - DogtorMike
11
"workouts"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Workouts are sloppy. Expensive membership. Built in workouts are written sloppy with instructions that don’t match the actual workout. Pointless cadence holds on recoveries. This “game” needs some attention as it’s going downhill." - PodTink
12
"work"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Riding is great, customer service is horrendous. Not sure who is directing Zwift coders, but adding features like a Scotty squirrel rather than fixing basic mechanics is insane. Every custom workout I run drops time in the app (ie 2hr ride completes in 1hr 58minutes and change). New route…" - 78946532
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Why can’t I edit my FTP in the app
Why can’t I edit my FTP in the app
Workouts are sloppy
Expensive membership. Built in workouts are written sloppy with instructions that don’t match the actual workout. Pointless cadence holds on recoveries. This “game” needs some attention as it’s going downhill.
After Update
It does not work independently of updates 😖
Nothing but issues
Considering you have to pay for the subscription I am very dissatisfied with this app. I have so many issues just trying to connect my workouts from training peaks to this app. Very frustrating everytime I want to ride I have to add 30 minutes to deal with connection issues.
worst product ever
tech support is a runaround that does not solve problems
Shoves social posting down your throat
Zwift has the fundamentals right but all the niceties feel like I’m on windows 98 - if windows 98 constantly defaulted your rides to public Strava posts with corny graphics.
Read the Eula
Agree to the EULA that they can alter anytime and to which you automatically agree as soon as they post it.
I don’t think so
I don’t think so
The customer service is bad
The app itself is good. Perfect for winter training rainy seasons etc.
I’ve been zwifting for years now. Way back when jarvis was the knly pace bot.
So 2 years ago i bought a zwift bike and the bike bike came with a bent chainring (really common issue with them) return it and the second one they gave me was beat up like a used one that was returned. 3rd bike they sent me was dropped by the fedex delivery.
4th bike was flawless because i threatened them with a charge back all while dealing with the annoying Ai backed CS team. 2 years after using the bike the strap for the ipad holder snapped and i asked them if i could buy a replacement they said i have yo buy the entire ipad holder to get the rubber strap. Im not buying a 50 dollar ipad holder for me to get just the strap. This is the last ime im dealing with their CS team. If this bike becomes fully integrated with rouvy or swoosh i’m moving out of zwift not because i don’t like it but because the CS team made it hard for us to deal with them. Check some groups on facebook about the rant.
I’ve been zwifting for years now. Way back when jarvis was the knly pace bot.
So 2 years ago i bought a zwift bike and the bike bike came with a bent chainring (really common issue with them) return it and the second one they gave me was beat up like a used one that was returned. 3rd bike they sent me was dropped by the fedex delivery.
4th bike was flawless because i threatened them with a charge back all while dealing with the annoying Ai backed CS team. 2 years after using the bike the strap for the ipad holder snapped and i asked them if i could buy a replacement they said i have yo buy the entire ipad holder to get the rubber strap. Im not buying a 50 dollar ipad holder for me to get just the strap. This is the last ime im dealing with their CS team. If this bike becomes fully integrated with rouvy or swoosh i’m moving out of zwift not because i don’t like it but because the CS team made it hard for us to deal with them. Check some groups on facebook about the rant.
Connectivity is Terrible
Literally spend 15-45min some days just trying to reconnect. Nearly everyday takes some different method to have to figure out again, (Zwift only, companion app only, Zwift to cog / companion app for click). the Zwift click connectivity is the worst (good luck getting both to connect at the same time). every app update takes 45min to 1.5hrs to figure out a new process. Extremely frustrating experience!!!!!!
How to cancel
it would be nice if I knew how to cancel my account. I see how to delete my account but this whole thing just seems kind of a stupid.
Update screwed up my connection to my InsideRide e-motion rollers
I absolutely loved Swift prior to this most recent update. Now I can’t Zwift at all with my trainer. Massively disappointed. I hope I can get this fixed. Don’t update until you have double checked that your trainer will work with it..
Bad connectivity
Don’t try to use your Apple Watch for heart rate
Apple Watch heart rate issue
It always shows unpair my Apple Watch especially when click Bluetooth connected. The update never fix the issue. We pay $20 a month. Beside this issue, I enjoy the ride.
Works 1/2 the time
I spend as much time using this thing as I do trying to get it to work
Forces you to pay
This app was free and many purchased their pricey bikes to use it and now you’re charging. You can’t do a thing without paying 👎🏾👎🏾👎🏾
Years of issues with Apple Watch and I’m done
I have been using this app for years. After countless times where the app updates and won’t work with Apple Watch I am done. If your a runner or walker go somewhere else. They could care less that nothing works. I have done all the troubleshooting multiple times and just end up wait for a new update to fix it. Done delete and never again.
Too many updates
I have been delayed to start a workout because app updates every time!!!
App crashes to Home Screen on AppleTV
App repeatedly crashes to Home Screen on AppleTV. It takes several attempts to get the app working, and once you quit a ride and try to go back into the app to do another it crashes and takes multiple attempts to get it working again. Do the devs not test app on Apple TV?
Expensive
So expensive,there are another options for free doing the same.
Terrible UI
The UI/UX is downright awful. I’m incredibly disappointed by this product. The subscription is ridiculous for how terrible the app is to use. Functionality is cool and it is neat to gamify the experience but I guess I’ll swap out my Zwift cog to get away from this.
Zwift app & apple watch connectivity issues
Usually spend about 30-40mins trying to get these two devices to connect
Not worth it
Terrible UX.
Too many forced updates that freeze the app while installing.
Logs me out for no reason
Buggy Bluetooth connection that randomly dies in the middle of a ride.
Too many forced updates that freeze the app while installing.
Logs me out for no reason
Buggy Bluetooth connection that randomly dies in the middle of a ride.
Apple Watch no longer working
Apple Watch no longer working… maybe test this before releasing an update that you are forcing
$19 a month is robbery
This app continues to raise their prices. They do not offer the value anymore. We are canceling. The greed is off the charts.
Solo Ride
It would be nice to have the option of riding solo.
Zero functionality
If I could give it the worst review I’ve ever given it. This would be it.
Now Expensive and Same Routes (not exciting any more)
Zwift is now not cheap anymore. And we have same routes.
No new countries, as same as other APP.
No new countries, as same as other APP.
User Interface
I will start by saying I absolutely love Zwift. My rating is not a reflection of the workout and cycling service provided. My rating is a reflection of the Application itself. For being such a major player in the cycling community, the User Interface/Layout is comically bad.
Why do I have to start a ride and announce to the world that I’m zwifting just to view my achievements, challenges, garage, etc.?
Either:
The landing page should have all of these options first with the ability to select and begin a ride.
Or
The companion app should be a full fledged companion and allow all metrics, access, and the like to be accessed and viewed.
Also, a little bewildered why you can’t set weekly elevation goals?
Why do I have to start a ride and announce to the world that I’m zwifting just to view my achievements, challenges, garage, etc.?
Either:
The landing page should have all of these options first with the ability to select and begin a ride.
Or
The companion app should be a full fledged companion and allow all metrics, access, and the like to be accessed and viewed.
Also, a little bewildered why you can’t set weekly elevation goals?
Zwift run ruined with update
I use zwift for cycling and for running, i also pay monthly, I do structured workouts that have a specific amount of distance traveled to complete. The new update only shows 0.0 and not 0.00, that’s a huge downgrade, I have no idea where in the mile I am running and I’m not hitting the goals because I cannot see the numbers anymore. Please fix this. The difference between 4.1 and 4.19 is pretty vast yet you guys deemed it unnecessary. It is 100% necessary. Please fix the zwift run.
So slow
The App, the website… everything is so slow and glitchy. Fun platform, but needs a lot of improvement.
Riding is great, customer service is horrendous
Not sure who is directing Zwift coders, but adding features like a Scotty squirrel rather than fixing basic mechanics is insane. Every custom workout I run drops time in the app (ie 2hr ride completes in 1hr 58minutes and change). New routes on existing roads rather than new roads is a cheap move. Customer service never fixes glitches. I rode an event stage twice to completion, got the completion in ride before saving, and didn’t get credit either time. Ticket was never resolved, nor even responded too. Small one - you can apply jersey codes if you use iPad or appletv. Feels pretty discriminatory….shouldn’t this be a simple fix?
Cool, but lacking in a bunch of areas
It is so hard to end a ride when you’re done. Not a very smooth experience ever, always has issues connecting to my trainer, even though it’s always showing on my computer on my list of Bluetooth connected devices.
Unable to sign up
After spending 1+ hour with support I was still unable to sign up for a membership due to an issue with their payment processor. However their support team was blaming me, despite the fact that I tried multiple devices, payment methods, and browsers. Very disappointing.
Nonsensical
The first few workout were nice. But then I wanted to repeat them. However there is no way to access already done workouts from within the app (they would suggest you to download another app just for that - what nonsense). Then I clicked skip stage button while riding my mistake - there is no way to revert that. They have a million features but not basic ones to repeat what you have already done or sane controls for a workout. That’s why it’s nonsensical.
Wanted to love it
Love the interface and the concept but unless you have the latest gear, it’s pretty much useless. Doesn’t report the correct speed and there is no way to scale your sensor to correct it. The result is to get the required power output, I’m bouncing trying to cycle fast enough…another not worth the effort app.
I am waiting for a competitor to make a better app
3.2 gig file size and it needs constant updating. Functionally good but I haven’t noticed any real improvement in 3+ years. I do like the recent climbers portal visualization And another forced update with no improvement
Yet another update. Too gamified
Yet another update. Too gamified
Serviceable
Terrible interface. Clunky graphics. Horrible connectivity. Why would anyone buy this vs other services??
Meh
Stop forcing me to upload images
It’s not progressing
Obviously, it’s revolutionary to indoor cycling training, but the key data like heart rate is nearly impossible to see on a phone. There’s way too much of a priority of the scenery… As if the scenery matters on a trainer. Even after updating the app, you can’t reply to comments. I wonder if the developers ride with a phone? I would like to see the current segment large and past segments scroll off the top. Much to improve, but again. Grateful for the program.
Apple Watch Buggy No Family Plan
I spend 5-10 minutes before every ride trying to get my Apple Watch to connect for heart rate. No family plan subscription like some competitors have.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)