Review Insights · Google Play
ELSA Speak: English Learning
ELSA Speak · 977,310 ratings · ★ 4.6
4.6
★★★★★
977,310 ratings
🎯 Build a better version
Top complaints - extracted from 40 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
5 negative reviews mention this · 13% of all complaints
★★★★★ "very basic English. I am a native speaker. doesn't meet my goals and is almost impossible to cancel subscription" - Dr Abdishakur Ali
2
"elsa"
4 negative reviews mention this · 10% of all complaints
★★★★★ "I've been subscriber since December last year and for the last two months I've stopped using Elsa speak and switched to Duolingo because they're really bad at listening to what I say. I always make mistakes" - Rivaldho Anggola
3
"premium"
4 negative reviews mention this · 10% of all complaints
★★★★★ "Elsa USED TO BE a good app good app for me cuz it contributed to my 7.0 IELTS 3 years ago. I bought 3 months premium package 3 or 4 times, and a lifetime package until now to experience all the functions, lessons in elsa. However i dont und…" - Ngoc Mai
4
"pronunciation"
4 negative reviews mention this · 10% of all complaints
★★★★★ "before the AI overhaul it was great and I used to recommend it to everyone. it's the last time I made a subscription. Pronunciation of AI tutors are often incorrect or downright nonsensical." - RowdyGoat
📋 All 40 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
mala no puedo cancelar la suscripcion
accidentally tapped under 12 years old now the app locked
minha conta está como se eu não tivesse plano. todo meu histórico de aprendizado sumiu.
Disgusting app,,
very basic English. I am a native speaker. doesn't meet my goals and is almost impossible to cancel subscription
Es gibt so viele Sachen die fehlerhaft funktionieren, dass man bei jeder Benutzung schlechte Laune bekommt. Bei den "Role play" teilweise komplett sinnlose Themen. Fast alles wird als falsch verstanden und verbessert mit exakt demselben Satz der eingesprochen wurde. Das nervt! Die "Scripted conversation" versteht kaum einen Satz korrekt. Das Geld für das Abonnement war komplett rausgeschmissen.
I've been subscriber since December last year and for the last two months I've stopped using Elsa speak and switched to Duolingo because they're really bad at listening to what I say. I always make mistakes
AI nói tệ vãi k nhận diện đc như ng.
huhuhuhu Why is there a fee? I can't use your app because there is a fee. ☹️☹️
please bring back old app, new app looks like trash.
everything needs subscription it's not functional
by mistakly i have done subsribe premimum at time i cancelled it but its deducted $54.12 please return my money .no support is there seems total fraud
tệ, app có vẻ sắp sập. bán hạ giá, nói thì app ko detect đc khá nhiều lần
I have bad experience, app usually lag and not active
Support is very slow to resolve the issue
Elsa USED TO BE a good app good app for me cuz it contributed to my 7.0 IELTS 3 years ago. I bought 3 months premium package 3 or 4 times, and a lifetime package until now to experience all the functions, lessons in elsa. However i dont understand why you guys had to limit most of the lessons as time went by 🥲. And now you guys add AI into the app, which turned out to be a disaster omg. thinking about quitting the app 4ever
compré la aplicación hace 7 días, y no he podido avanzar ya que aunque tengo excelente internet, siempre se bloquea en el mismo ejercicio y debo cerrar de forma brusca.
Can't restore my purchase for long time. Cancelled subscription. But I just realized that the app might not be able to get it as I have more than one account. Fix that please.
I thought to use 7- day free trial....but just after one day and 1st lesson.....this app doesn't allow me to move forward lessons.😠😠is this is call 7-day free trial?? huh ?.... disappointed 😞
This app used to be very good where it gives instruction of how to sound the word better. Now it's just an AI speaking regardless of your level. What is the point of talking to an AI where I have 100 friends to talk to. I need pointers and advices of how to get better.
before the AI overhaul it was great and I used to recommend it to everyone. it's the last time I made a subscription. Pronunciation of AI tutors are often incorrect or downright nonsensical.
👎🏻
Your transition to AI is terrible!!!
sangat menyebalkan. seringkali apa yang kita ucapkan sangat berbeda jauh dengan apa yang ditampilkan!
you have to pay to continue. pathetic
Please avoid making payments through a card or Google Play, as deductions may continue even after cancelling the subscription. In such cases, no party Google Play, ELSA Speak, or the bank takes clear responsibility.
trừ tiền 3 tháng của người ta mà check app thì vẫn để free xong bắt up lên premium? bào tới xương luôn
Just one lesson for free watching(only pronunciation simple words).so I don't not suggest for free learning app for this.
after update this app was horrible
改悪すぎて毎日継続できなくなった 返金してほしい
expensive
I already paid the premium for a year which expensive for me but suddenly it's gone. Now my account must pay again. what happens here? it's very disappointing.
Good
This app takes money
Im only going to start my classes with elsa speak. till now I didn't get any friuitful lessons after joining
chậm. lag. phản hồi lâu.
problems in the voice recognition often
I tried the new features but every time I enter the app, I have to answer questions about my language level, job field and interests. The app is unable to save these data. Also, new improvements got rid of my advancements in pronunciation activities, the planets
Your updates are a complete disaster 😭 Too much staff around AI and gamification. Completely unrelated to education. Missing permanent transcription reading. Please make it an option to be shown. A lot of unnecessary taps to show detailed information ― every detail is hidden, why?!
I tried the app and i wanted to use it mainly for pronunciation practice. unfortunately, even with premium, you only get ro do a few practice words/phrases a day and then you have to wait for tomorrow to unlock more. its maybe 10 minutes. I sometimes would like to study maybe an hour or two. this is not worth spending my money on because of that
Sentiment summary
90%
Positive (4-5★)
4%
Neutral (3★)
6%
Negative (1-2★)