Review Insights · Google Play
Google Authenticator
Google LLC · 657,380 ratings · ★ 3.8
3.8
★★★★★
657,380 ratings
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Top complaints - extracted from 21 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"codes"
3 negative reviews mention this · 14% of all complaints
★★★★★ "It works fine until you need to transfer codes. Had to factory reset my phone. Transfered the codes to my tablet, verified they went over. Reset my phone, opened the app on my tablet and watched them flash they were there and then gone, the…" - Kenny
2
"google"
3 negative reviews mention this · 14% of all complaints
★★★★★ "too complicated, can't find my passkey, Google says I have one already set up." - Steve Smith
3
"work"
3 negative reviews mention this · 14% of all complaints
★★★★★ "It works fine until you need to transfer codes. Had to factory reset my phone. Transfered the codes to my tablet, verified they went over. Reset my phone, opened the app on my tablet and watched them flash they were there and then gone, the…" - Kenny
4
"account"
3 negative reviews mention this · 14% of all complaints
★★★★★ "It works fine until you need to transfer codes. Had to factory reset my phone. Transfered the codes to my tablet, verified they went over. Reset my phone, opened the app on my tablet and watched them flash they were there and then gone, the…" - Kenny
📋 All 21 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
So Bad 🤬🤬🤬🤬
so bad
terrible. no instructions on setting up.
hate this - cannot set up
too complicated, can't find my passkey, Google says I have one already set up.
good
App crashes when exporting QR codes! After update many QR codes do not show code but only empty 6 lines.... google accounts, samsung, github!!! Shame on Google. Older version (black icon, old UI) was working well. Syncing does not work... on old phone logged in and says codes synces but on new phone logged with same account but no codes!!!
SUCKS
Please, BRING BACK the click to reveal! Thank you.
don't know how to use it
installed this app because of the 2fa required thing. all it does is display a 6 digit number that is only good for 30 seconds. and is always incorrect. has anyone really been able to get this to work? and no menu options to speak of either smh
It's garbage. I fought with it for 2 hours then uninstalled
this is horrible I don't understand it it has me locked out of my Facebook account and it has screwed a lot of things up I wish this never happened
not clearly illustrated how to get code anywhere in around device.
It works fine until you need to transfer codes. Had to factory reset my phone. Transfered the codes to my tablet, verified they went over. Reset my phone, opened the app on my tablet and watched them flash they were there and then gone, they just all disappeared. Now I have to spend a day recovering all of my accounts because your app just decided to remove them.
It used to be useful. Well, used to be. It's not working anymore.
Annoying and doesn't always work.
good but ensure the privacy provide the solution how to set again google authenticator in the google account if any error happening provide the solution
Lost all my codes due to lack of warnings on export. Who knew that an export can remove everything
good
good
Sentiment summary
69%
Positive (4-5★)
8%
Neutral (3★)
24%
Negative (1-2★)