Review Insights · Google Play
Holland & Barrett - Wellbeing
Holland & Barrett Retail Limited · 64,337 ratings · ★ 4.7
4.7
★★★★★
64,337 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
5 negative reviews mention this · 19% of all complaints
★★★★★ "terrible issues with the app , took days to put an order through would only let me go so fare , cant order over the phone 😑store policy never heard of this in my life , customer support were not supportive , store didnt have in stock what …" - *Rachel McGovern*
2
"sign"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Tried to make a purchase but the app kept on asking me to sign in. which I kept on doing and the app kept on asking me to sign in. Just one never ending loop. I really don't have the time for this. It's a shame really as the app looks good." - Terry Stewart
3
"slow"
5 negative reviews mention this · 19% of all complaints
★★★★★ "very slow and inefficient" - Orange
4
"page"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Couldn't place an order. As I got through checkout, went to pay and it kept failing to load and would send me back to main page. Very frustrating and you've lost a sale because I can't order for delivery." - Mandi
5
"through"
3 negative reviews mention this · 12% of all complaints
★★★★★ "terrible issues with the app , took days to put an order through would only let me go so fare , cant order over the phone 😑store policy never heard of this in my life , customer support were not supportive , store didnt have in stock what …" - *Rachel McGovern*
6
"store"
3 negative reviews mention this · 12% of all complaints
★★★★★ "terrible issues with the app , took days to put an order through would only let me go so fare , cant order over the phone 😑store policy never heard of this in my life , customer support were not supportive , store didnt have in stock what …" - *Rachel McGovern*
7
"website"
3 negative reviews mention this · 12% of all complaints
★★★★★ "terrible issues with the app , took days to put an order through would only let me go so fare , cant order over the phone 😑store policy never heard of this in my life , customer support were not supportive , store didnt have in stock what …" - *Rachel McGovern*
8
"work"
3 negative reviews mention this · 12% of all complaints
★★★★★ "terrible issues with the app , took days to put an order through would only let me go so fare , cant order over the phone 😑store policy never heard of this in my life , customer support were not supportive , store didnt have in stock what …" - *Rachel McGovern*
9
"kept"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Couldn't place an order. As I got through checkout, went to pay and it kept failing to load and would send me back to main page. Very frustrating and you've lost a sale because I can't order for delivery." - Mandi
10
"account"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Takes ages to open and can't log to my account no matter what I do. Deleted" - Steve Holland
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
terrible issues with the app , took days to put an order through would only let me go so fare , cant order over the phone 😑store policy never heard of this in my life , customer support were not supportive , store didnt have in stock what I wanted ,and I was unable to access website for click & collect etc because it would bring me back to the app, whoch wouldn't work just an over all bad experience 😢
Couldn't place an order. As I got through checkout, went to pay and it kept failing to load and would send me back to main page. Very frustrating and you've lost a sale because I can't order for delivery.
Tried to make a purchase but the app kept on asking me to sign in. which I kept on doing and the app kept on asking me to sign in. Just one never ending loop. I really don't have the time for this. It's a shame really as the app looks good.
poor
unable to sign in. just will not work.
app is so unresponsive and slow not user friendly.
v clunky kept signing me out
very slow loading
Takes ages to open and can't log to my account no matter what I do. Deleted
Circle of doom keeps buffering
cheaper on the website, more expensive on the app . Cows need to be butchered. No cashback either. App is big rip off. Fraudsters remove all Web Online offers and discount codes from the app to double the price and cheat loyal customers through the H & B app.
took payment and never made order... no customer service available.. had to buy again so I didnt loose all my deals.... Where's my money?
hopeless app. Infinite loop trying to sign in with me existing account.
Bloody keeps logging me out and have to sign in multiple times!
Payment options a nightmare. Getting code sent to email and text made payment page disappear when coming back with code!!
slow , cant change the language
Doesn't work just says connection issues, try again when trying to open
Great store, pity about the clunky, unresponsive and unintuitive APP that feels like it is from 1999.
Deleted app ... it wouldn't let me sign in even though I have/had account. Changed password and it said it was successful but still couldn't sign in ... also I'm receiving emails for someone else's in store purchases and they try to convince you that your data is safe ... sorry not convinced so account closed and app deleted.
its impossible to use discount codes on the app so I had ro revert to my laptop and start my whole order again. very frustrating! wasting my time. I'm deleting the app as this isnt the first time this has happened
Not a great app. Very difficult to book a collection
nowhere to put in welcome code!
very slow and inefficient
Extreme difficulty with system 'not receiving' the confirmed bank authorisation & constantly returning to the start of the checkout page! Not good - received more than 6 confirmed authorisations before it finally confirmed the order!
It got pricey here...
Recent app update: It's now slow and sluggish when scrolling. It constantly pauses to load the next page. It's very annoying. I will just stick to the website in the future.
Sentiment summary
100%
Positive (4-5★)
0%
Neutral (3★)
0%
Negative (1-2★)