Review Insights · Google Play
M&S - Fashion, Food & Homeware
Marks and Spencer · 265,582 ratings · ★ 4.6
4.6
★★★★★
265,582 ratings
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Top complaints - extracted from 6 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"keeps"
5 negative reviews mention this · 83% of all complaints
★★★★★ "app keeps force closing after latest update, completely useless!" - Rakesh Pattni
2
"sparks"
4 negative reviews mention this · 67% of all complaints
★★★★★ "app keeps closing as soon as I click on the Sparks tab. I cleared cache, deleted & reinstalled app but it's not working. my pixel 8a is updated to latest software." - Stephen Lewis
3
"closing"
3 negative reviews mention this · 50% of all complaints
★★★★★ "app keeps force closing after latest update, completely useless!" - Rakesh Pattni
4
"update"
3 negative reviews mention this · 50% of all complaints
★★★★★ "app keeps force closing after latest update, completely useless!" - Rakesh Pattni
5
"useless"
3 negative reviews mention this · 50% of all complaints
★★★★★ "app keeps force closing after latest update, completely useless!" - Rakesh Pattni
6
"crashing"
3 negative reviews mention this · 50% of all complaints
★★★★★ "keeps crashing and closing when trying to look at Sparks. other aspects seem fine, just not being able to use Sparks offers or points" - Han-Soo Cho
7
"keeps crashing"
3 negative reviews mention this · 50% of all complaints
★★★★★ "keeps crashing and closing when trying to look at Sparks. other aspects seem fine, just not being able to use Sparks offers or points" - Han-Soo Cho
📋 All 6 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
app keeps force closing after latest update, completely useless!
keeps crashing and not letting me scan the card barcode. doesn't actually give me any points. pretty useless tbh
Sparks keeps crashing, despite the update it keeps crashing and cannot access it at all
app keeps closing as soon as I click on the Sparks tab. I cleared cache, deleted & reinstalled app but it's not working. my pixel 8a is updated to latest software.
keeps crashing and closing when trying to look at Sparks. other aspects seem fine, just not being able to use Sparks offers or points
Great until the recent sparks update. Now the app doesn't recognise my log in. the web page no problem but the phone app, nothing. Useless really.
Sentiment summary
92%
Positive (4-5★)
6%
Neutral (3★)
2%
Negative (1-2★)