Review Insights · Google Play
Mullvad VPN
Mullvad VPN AB · 7,918 ratings · ★ 4.1
4.1
★★★★★
7,918 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
6 negative reviews mention this · 18% of all complaints
★★★★★ "not free" - Mohzam
2
"servers"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Keeps connecting to servers in bad states like Texas. Stop." - William
3
"disappointed"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Very disappointed with Mullvad. It barely works on either Windows or Android. I'm in Iran, and many servers fail to connect or only work temporarily before disconnecting. Ironically, some free VPNs are more reliable than this paid service. …" - sangaur.xxx Xp
4
"disconnecting"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Very disappointed with Mullvad. It barely works on either Windows or Android. I'm in Iran, and many servers fail to connect or only work temporarily before disconnecting. Ironically, some free VPNs are more reliable than this paid service. …" - sangaur.xxx Xp
5
"been"
4 negative reviews mention this · 12% of all complaints
★★★★★ "constantly disappearing from my phone. You think you're protected with a VPN but Google pixel phones (I don't know if it's all Androids) but I know this app is always disappearing from my pixel phone. It's completely useless to think you ha…" - Gilles Boudreau
6
"money"
4 negative reviews mention this · 12% of all complaints
★★★★★ "WARNING- THIS DOES NOT MASK YOUR IP. ITS NOT EVEN HARD TO PROVE. THIS IS EITHER A SCAM OR A GOV FUNDED PROJECT!!! BE WARE... THIS. IS. NOT. SAFE. doesn't even block YouTube ads...trash - im trying to get my money back" - Stuart Green
7
"cannot"
4 negative reviews mention this · 12% of all complaints
★★★★★ "DONOT RECOMMEND this app will randomly disconnect. cannot stree DONOT USE! in response: or... i just use a vps with wireguard. and it's cheaper." - Na Cl
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Keeps connecting to servers in bad states like Texas. Stop.
Payment never was approved. was stuck waiting for it to "activate" but never did.
Can't connect to servers, unless I reinstall the app. After the last reinstall, I can't even login to my account anymore. Worthless...
not free
I paid 5 Euros for one month's subscription but received nothing. I emailed them about it. But received a nonsense reply from a bot. Stay away.
Very disappointed with Mullvad. It barely works on either Windows or Android. I'm in Iran, and many servers fail to connect or only work temporarily before disconnecting. Ironically, some free VPNs are more reliable than this paid service. I expected much better from Mullvad. I regret buying a subscription and hope they improve support for users in heavily restricted countries like Iran.
..hum..COMPLETELY UNESCESSARY IT REQUEST PAYMENT BEFORE EVEN GIVE A TRIAL. FAKE
Won't you keep a free option? I mean, even if it's just one server, it should be free.
Connecting to Switzerland from Finland and noticed your creanova servers are mysteriously gone and have seemed to disappear from your Switzerland location as an entrance country under multihop, please fix asap. Thank you
constantly disappearing from my phone. You think you're protected with a VPN but Google pixel phones (I don't know if it's all Androids) but I know this app is always disappearing from my pixel phone. It's completely useless to think you have protection and without you being notified the VPN disappears. I would look for something else because this has been going on for quite some time now.
WARNING- THIS DOES NOT MASK YOUR IP. ITS NOT EVEN HARD TO PROVE. THIS IS EITHER A SCAM OR A GOV FUNDED PROJECT!!! BE WARE... THIS. IS. NOT. SAFE. doesn't even block YouTube ads...trash - im trying to get my money back
DONOT RECOMMEND this app will randomly disconnect. cannot stree DONOT USE! in response: or... i just use a vps with wireguard. and it's cheaper.
Make the Mullvad Vpn free to use by Everyone, because the privacy is not restricted by Barriers of money
It's not working.
I can't login
THERE IS NO OPTION FOR LESS THAN ONE STAR. IF THERE WAS AN OPTION I WOULD HAVE GONE FOR THAT. NOT RECOMMENDED AT ALL FROM MY PERSONAL EXPERIENCE.
useless vpn, cannot handle even 100mbps, streaming apps no longer work. Asking money for such app you need to be absolutely shameless
I've downloaded this VPN for a specific use. As it didn't work out, I sent them an email two weeks ago with a "name" different from the one I use on Google for privacy concerns. They've never answered me. I was ready to hear a "unfortunately our VPN doesn't work with that kind of device" because it happens but being ignored as a client, it's a zero in my book.
Hi, the app had been ⭐⭐⭐⭐⭐ and working beautifully until the April 14 update... now it cannot open and gets stuck in a crash loop. I've left the beta and rebooted and am still having the same issue. Thanks!
Need an account ... so I'm out. Uninstall.
Used to be reliable and hassle-free a year ago. Now most sites detect and block this VPN so it's functionally worthless.
disappointed the service
super tired of notifications. no matter what... I don't need to be constantly notified that it's active. I erase and it comes back time after time and it's annoying enough where after 3 months I've had it. it's either I get no notifications or your annoying ones. I try to disarm and it's greyed out.
Doesn't update after adding time. Desktop version same. Reported months ago & still not fixed, resulting in it disconnecting, stopping all my downloads & other traffic, *DAYS* after purchasing another month. Also frequently randomly disonnects and doesn't reconnect automatically, requiring manual intervention. Clearly, there's no focus on providing a stable connection & experience, & I'm tired of having repeated disconnections for various reasons on a daily basis. Time to try a different VPN.
worst vpn very disappointed am just going to uninstall it. iasues 1. gets stuck and literally cannot access the internet after 30 minutes use 2. overheats the phone compared to other vpns
Requires creating an account before showing you what they provide in return for your PII. One star and deleted.
Slow and janky.
Congratulations to whichever genius at malvad was responsible for making this apps server selection unnavigable via the Shield remote control which it was previously! >>>> 5 days on, where is the promised 2024.5?
Instant paywall.
need pay for it they don't even give a free trial to orove it works, maybe is MALWARE SCAM! atlist there's no ads.
The VPN keeps disconnecting. Every battery settings that could interfere with its function has been dissabled for it. Also the add blocker function is not that great. I purchaset an entire year, big mistake, unfortunately I am passed the 14 days money back..... for android I will keep using proton vpn (works better). Also I was expecting a bigger linux support (not just a couple of distros), I got it working on opensusa but updates can be finicky, why not make a flatpack version?
KEEPS DISCONNECTING. This would be the best VPN ever but I have to constantly keep turning it back on. Dispite my settings being set to VPN always on. very disappointed.
Wanted to like this vpn because I heard great things. Ended up having random things blocked. It hasn't even been a full day and I am going back to my old vpn. Glad I only paid for a month because it's bad enough to waste that. If you don't mind dealing with blocked websites then I would expect this to be a solid vpn as others say. Otherwise, stick to the others.
Sentiment summary
77%
Positive (4-5★)
5%
Neutral (3★)
18%
Negative (1-2★)