Review Insights · Google Play
Rakuten Viber Messenger
Viber Media · 16,765,513 ratings · ★ 4.1
4.1
★★★★★
16,765,513 ratings
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Top complaints - extracted from 28 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"viber"
5 negative reviews mention this · 18% of all complaints
★★★★★ "Trying to transfer my viber account to my new device but stuck in the loop that says "Activation Failed" its really frustrating!!!!!!!!!!!!!! Its been 3days already! 😫" - clarissa sendon
2
"call"
5 negative reviews mention this · 18% of all complaints
★★★★★ "What is going on with Viber Out minutes are there and can't make a phone call, this issue is not only with my account but with everyone's that i know that has viber out. I had to cancel it and subscribe to different platform." - Krystyna
3
"account"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Trying to transfer my viber account to my new device but stuck in the loop that says "Activation Failed" its really frustrating!!!!!!!!!!!!!! Its been 3days already! 😫" - clarissa sendon
4
"calls"
4 negative reviews mention this · 14% of all complaints
★★★★★ "paid for viber out and calls don't go through." - Veronika Ali
5
"activation"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Trying to transfer my viber account to my new device but stuck in the loop that says "Activation Failed" its really frustrating!!!!!!!!!!!!!! Its been 3days already! 😫" - clarissa sendon
6
"phone"
3 negative reviews mention this · 11% of all complaints
★★★★★ "What is going on with Viber Out minutes are there and can't make a phone call, this issue is not only with my account but with everyone's that i know that has viber out. I had to cancel it and subscribe to different platform." - Krystyna
7
"phone call"
3 negative reviews mention this · 11% of all complaints
★★★★★ "What is going on with Viber Out minutes are there and can't make a phone call, this issue is not only with my account but with everyone's that i know that has viber out. I had to cancel it and subscribe to different platform." - Krystyna
8
"through"
3 negative reviews mention this · 11% of all complaints
★★★★★ "paid for viber out and calls don't go through." - Veronika Ali
9
"code"
3 negative reviews mention this · 11% of all complaints
★★★★★ "no SMS code" - Han Hsu
10
"activate"
3 negative reviews mention this · 11% of all complaints
★★★★★ "thi app can't activate after i install it." - Belayneh Ayehu
11
"receive"
3 negative reviews mention this · 11% of all complaints
★★★★★ "this app is more worst that Facebook and tiktok cuz it only give you one try to open your account and if you didn't receive the code to open your account you'll need to wait 24 hours to be able to try to open it again" - Wilyn Chan
📋 All 28 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Trying to transfer my viber account to my new device but stuck in the loop that says "Activation Failed" its really frustrating!!!!!!!!!!!!!! Its been 3days already! 😫
very bad
paid for viber out and calls don't go through.
It is not opening
not good I cannot register
it's not working today why this is happening? please resolve it ASAP
Won't open, takes the subscription every month and keeps saying "you have exceeded number registration attempts try again tommorow"
calls stutter, and alot of other problems with calls. Whats up 1000 times better gang.
Very bad aplication.After 60 days time stoped working.
သုံးမကောင်း
Can't send media.
thi app can't activate after i install it.
It redirects you to a merchant ad when you're calling with a phone call.
this app is more worst that Facebook and tiktok cuz it only give you one try to open your account and if you didn't receive the code to open your account you'll need to wait 24 hours to be able to try to open it again
I can't receive the activation code
app keeps opening either shopping apps either directly or through browser whenever i make/receive calls.
rakuten take it's not convenient to use. i only used it because l have nothing else
absolute trash. app stopped out of the blue and after re-installing the activation call wont come through and only one attempt is allowed. absolutely ridiculous!
Why emoticons on the PC are not available any more from the side? 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
poor vedio quality
South African here! Stupid me I paid the $9.99 up front. When the call came to activate the app, the last 4 digits did not line up. And the app would not verify. Tried re-installing, no phone call this time. So I am down R165, and unable to make calls. Yay!
it takes too long to activate the account. The number is correct but there is no call happening to activate account.
Ads in Viber is the new meta, pay up losers
Bad image and video quality. Too much adds. Location services are not accurate.
What is going on with Viber Out minutes are there and can't make a phone call, this issue is not only with my account but with everyone's that i know that has viber out. I had to cancel it and subscribe to different platform.
no SMS code
ကောင်းပါတယ် ဒါပေမဲ့သူ့ဘက်က block ထားတာ ကိုဖြေလို့ မရလို့ နှစ်ပွင့်ပဲပေးမယ်
Viber is good
Sentiment summary
77%
Positive (4-5★)
4%
Neutral (3★)
18%
Negative (1-2★)