Review Insights · Google Play
Runna: Running Plans & Coach
Strava Inc. · 24,045 ratings · ★ 4.6
4.6
★★★★★
24,045 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"running"
9 negative reviews mention this · 20% of all complaints
★★★★★ "Don't bother with this app if a new user, it will be too frustrating and put you off running!! Long time user of this app but recent "updates" have created so much frustration. Repeatedly freezing on a page or not responding when I tap a bu…" - S Opie
2
"strava"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Don't bother with this app if a new user, it will be too frustrating and put you off running!! Long time user of this app but recent "updates" have created so much frustration. Repeatedly freezing on a page or not responding when I tap a bu…" - S Opie
3
"plans"
6 negative reviews mention this · 14% of all complaints
★★★★★ "the training plans are excellent but the continuous issues with Android are really bad. on every run i lose kms unless i have the app open all the time which isnt viable when im building to a marathon. today it logged 19.5k when I ran a hal…" - Dawn Rafferty
4
"work"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Good app when it works. Slow to load, sometimes just hangs on the loading screen. Usually force quitting the app works, but now even reinstalling it makes it crash on the login screen. On a new Samsung S25" - Joe Johnson
5
"sometimes"
5 negative reviews mention this · 11% of all complaints
★★★★★ "app sometimes refuses to open when internet is on and last time I tried to sync my activity it failed and after I restarted the app my activity had been deleted." - Bailey Solomon
6
"week"
5 negative reviews mention this · 11% of all complaints
★★★★★ "no option to choose the first day of the week and it's always monday." - Prince Gerald Salonga
7
"doesn"
5 negative reviews mention this · 11% of all complaints
★★★★★ "The app just keeps closing on it's own, I already tried uninstalling and reinstalling it but it didn't work. I restart my phone and it still doesn't work." - Eg Force
8
"plan"
5 negative reviews mention this · 11% of all complaints
★★★★★ "the training plans are excellent but the continuous issues with Android are really bad. on every run i lose kms unless i have the app open all the time which isnt viable when im building to a marathon. today it logged 19.5k when I ran a hal…" - Dawn Rafferty
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Good app when it works. Slow to load, sometimes just hangs on the loading screen. Usually force quitting the app works, but now even reinstalling it makes it crash on the login screen. On a new Samsung S25
the training plans are excellent but the continuous issues with Android are really bad. on every run i lose kms unless i have the app open all the time which isnt viable when im building to a marathon. today it logged 19.5k when I ran a half marathon race. I've tried everything, adjusted all the settings, uninstalled etc. and have a newer Android. when are these issues (which aren't unique to me based on my research) going to be resolved?
Keeps crashing, already lost many sessions or got some with partial data. Considering the cost, total garbage.
The time on the app is not the same as my actual local time. the app shows my run is in the morning but i actually ran in the afternoon. P|lease fix it
no option to choose the first day of the week and it's always monday.
everything locked behind a pay wall. wish i could give negative stars
scam basically
Disappointing. The app requests a million permissions and still it didn't record the run, it only marked the points where I looked at the phone (twice) and made straight lines between them. I have a screenshot this time as it had happened before and I had uninstalled and reinstalled the app. No audio queues except when I looked at the phone.
Does not work on Android. lots of bugs interrupting my running.
I really wanted to like this app, but it completely misses the mark for true beginners - especially if you’re overweight or coming from zero fitness. The plans look structured, but they’re far too aggressive for someone who isn’t already somewhat fit. I restarted the app to give it a fair shot, followed what it told me to do, and it absolutely destroyed me. I’ve never had shin splints before in my life, and after using this, I ended up in pain. That’s not “pushing yourself” - that’s bad programm
The app just keeps closing on it's own, I already tried uninstalling and reinstalling it but it didn't work. I restart my phone and it still doesn't work.
pay to use and useless in most states. especially in other countries. I'm in Mexico and this is ridiculously expensive and doesn't even work
The experience on Android is infuriatingly poor, especially considering the high subscription fees. Workouts stop recording intermittently, even after I disabled my battery optimization settings. Free apps like Nike Run Club work flawlessly, so there is no excuse for this bloated, expensive app to not be able to accomplish its basic functionality.
I was stagnant in my running progress and after trying a few different apps Runna seemed to be the one to best fit my running goals. It syncs well with my Garmin watch for all workouts which is an added plus. Edit: Used to be 5 stars and still is on the planning but the UI changes hide a bunch of useful information and bloat everything. I probably won't renew if this isn't reverted or fixed.
A simple app that tracks how many km you ran needs you to sit and fill in your life information to do that bloody hell.
not working with one plus watch 3 (android watch)
I won a two week trial through strava- only gives me 1 week. the one week it gave me isn't even a full week, recommend only two runs and doesn't really show me any information or progression on improving my run- I don't see a point spending money on an app that simply tells me to do an easy 5km and an easy 10km for my long run. Shoves it's premium membership down my throat with every single button I press...
downloaded this app twice, attempted to connect with my Strava account and keep getting an error. may have to find a different one that works cannot log in, waste of time with zero support....uninstalled
I cant trust it anymore, it acts weird, missing counting distance or time.
I've a strava subscription and love that app, however this one is slow, full of bloat, doesn't register taps, and sometimes plan building fails you've to start over again, barely usable let alone worth subscribing.
installed this app 3 times. Couldn't even get it to open after I'd set up my plan 3 times . extremely frustrating. I give up!
missing the Wear OS app makes the setup very wonky to get heart data
Doesn't provide real extra value and the AI scaling is just dumb.
Nike offers this plan for free just in paper form.
this app is garbage 1- I didn't like this app during the trial, I canceled but got charged for a year. 2- It is NOT intuitive and does not update your plan based on your actual progress 3- The workouts will give you exercises with equipment you didn't mark you have. 4- When running intervals you have to manually track during your workout. 5- The cherry on top of it all it has now stopped recording properly has me running through houses unless I hold the app open the entire run.
Edit: They change the Terms and Conditions and force you to accept prior to continuing. They don't tell you what the changes are, rather expect you to read the entire documents to find them. Shady. I start the app on my phone at the same time as my Garmin X1. Perfectly synced. At the end of a scheduled 28min guided run, the app is nearly a full minute behind the Garmin. The app also sometimes skips telling me lap instructions and transition times. Will not be making a subscription at this time.
app frequently crashes at the end of a run. my activity disappears and the screen turns white and I have to uninstall and reinstall the app and lose my data.
trashhh
app sometimes refuses to open when internet is on and last time I tried to sync my activity it failed and after I restarted the app my activity had been deleted.
Don't bother with this app if a new user, it will be too frustrating and put you off running!! Long time user of this app but recent "updates" have created so much frustration. Repeatedly freezing on a page or not responding when I tap a button or a run. Frequently having to force quit the app. If Strava wanted to kill off the competition their development of this previous perfectly functional app is a good way.
The only app on my phone that won't support Androids native themed icons 🫠
Too complicated for no reason
Ridiculously expensive and is predatory in the way they entice you into beginner programmes. The "AI coach" is also manipulative marketing because it is not personalised and is basic formulaic outputs.
kinda sad I cant continue with my weeks cause you have to pay the premium to keep going past week 1. otherwise it would be 5 stars
I just barely installed this app but the "beginner's" options for the training plans are too advanced for me. I wish they could cater to people that are working towards running too not just runners in general. especially since Runna is about the love of running it seems. However, here's an example of what to include for people like me: Foundation / New to running Can walk 30 to 60 minutes and may be starting with walk-run intervals.
The program is good, but the app is very slow and sluggish, and sometimes does not work unfortunately.
really enjoyed the running plans, the app and customer service is terrible. Raised pacing and GPS issues with their support team, on runs with short splits the pacing is very inaccurate. It will say 7.00m/km, then 6.00m/km then 5.00m/km whilst I run at a consistent speed. spent two weeks going back and forth only to then get told it was a known issue they were working on. Just so happened to get told this a day or two after the subscription renews and had to practically beg for a partial refund
Would not recommend if you rely on a WearOS watch to track runs - there’s no dedicated watch app (even though parent company Strava has one). You can link activities from other apps, but complex workouts are hard to replicate, and AI insights from linked activities feel inaccurate and lack explanations of why they failed. Some features (e.g., Pace insights) don’t work at all for linked workouts. For the price, I’d expect a WearOS app or at least better linking functionality.
Unfortunately, the tracking is always off, around 150m per km. So instead of 850m it consistently measures 1000m. Other apps I tried don't suffer from this issue. Battery saving etc. was the same (competely disabled). Otherwise it seems like a good app with many options.
App froze during run, didn't even save progress.
get'n slower
Runna is frustratingly rigid. If you miss a workout, you’re basically forced to restart since there’s no proper way to adjust the plan. It ignores selected run days (I chose Tue/Thu, still got Sunday runs), and even “Return to Running” can’t lock days per support. Calendar sync is delayed, making planning harder. Also lacks short-distance plans (1-2 miles). Needs real flexibility and actual support beyond AI.
I suspect the training routines are generated by AI, because they're absolutely awful. The amount of running per session will drop by half, then triple, then jump back to a week earlier... I've tried deleting the plans and regenerating any it never gets better. As far as I can tell there's no way to edit a run or create a custom one, so you can't even tweak the duds to try and salvage it. I've given it a chance for a couple months but will look elsewhere.
A good idea in principle, but not worth the money in practice, canceled during the two-week trial: 1) bad pace calculation during the run: If I should run 6:10 and you tell me I'm too slow when I run 6:11 and three steps later you tell me I'm in range, you're annoying. 2) "live coaching" is only a monotonic machine voice tell you are running too fast/slow. Ads with "Keep going, Ed!" imply otherwise. 3) double syncs to Strava (redundant with Garmin's better recording that has heart rate etc.)
Sentiment summary
89%
Positive (4-5★)
4%
Neutral (3★)
7%
Negative (1-2★)