Review Insights · Google Play
TotalAV Antivirus & Security
Total Security Limited · 162,592 ratings · ★ 4.2
4.2
★★★★★
162,592 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
7 negative reviews mention this · 18% of all complaints
★★★★★ "if I could leave no star I would. I have emailed them and emailed them for the last 3 months and they still keep taking money out. Terrible customer service" - Willow Draven “Rhonda Frye”
2
"phone"
6 negative reviews mention this · 16% of all complaints
★★★★★ "I subscribed to the app for protection on my phone and laptop for 1 month (trial period) and I cancelled the subscription before the date of renewal and every month I get charged for the service, I've taken my cards off the account, I've de…" - Virginia Ellis
3
"service"
5 negative reviews mention this · 13% of all complaints
★★★★★ "if I could leave no star I would. I have emailed them and emailed them for the last 3 months and they still keep taking money out. Terrible customer service" - Willow Draven “Rhonda Frye”
4
"subscription"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I would like to cancel my subscription. I'm not satisfied with the service. Thank you" - Simone Bouffard
5
"account"
5 negative reviews mention this · 13% of all complaints
★★★★★ "I subscribed to the app for protection on my phone and laptop for 1 month (trial period) and I cancelled the subscription before the date of renewal and every month I get charged for the service, I've taken my cards off the account, I've de…" - Virginia Ellis
6
"cancel"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I would like to cancel my subscription. I'm not satisfied with the service. Thank you" - Simone Bouffard
7
"month"
4 negative reviews mention this · 11% of all complaints
★★★★★ "if I could leave no star I would. I have emailed them and emailed them for the last 3 months and they still keep taking money out. Terrible customer service" - Willow Draven “Rhonda Frye”
8
"charged"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I subscribed to the app for protection on my phone and laptop for 1 month (trial period) and I cancelled the subscription before the date of renewal and every month I get charged for the service, I've taken my cards off the account, I've de…" - Virginia Ellis
9
"bank"
4 negative reviews mention this · 11% of all complaints
★★★★★ "This Advert is totally misleading and i want my money back immediately. After being misled in believing i would only be charged £ 2.00 if i opted for this App by Wednesday that is all i would pay.! I have since seen that i will be charged £…" - Matthew Coyle
10
"nothing"
4 negative reviews mention this · 11% of all complaints
★★★★★ "I paid last week and you did nothing" - mike lawson
11
"keeps"
4 negative reviews mention this · 11% of all complaints
★★★★★ "keeps putting ads over everything that you try to do" - Ray Better
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
poor quality. multiple repeat orders I didn't want
no virus scan
app confusing
if I could leave no star I would. I have emailed them and emailed them for the last 3 months and they still keep taking money out. Terrible customer service
I would like to cancel my subscription. I'm not satisfied with the service. Thank you
I subscribed to the app for protection on my phone and laptop for 1 month (trial period) and I cancelled the subscription before the date of renewal and every month I get charged for the service, I've taken my cards off the account, I've deleted my information, I've even deactivated my account and I still get charged by the company. I had to go through a stop payment and change my card number just to stop the automatic payments I didn't authorize... quite upset and quite frankly annoyed by it
total scam
This Advert is totally misleading and i want my money back immediately. After being misled in believing i would only be charged £ 2.00 if i opted for this App by Wednesday that is all i would pay.! I have since seen that i will be charged £ 239.00 immediately. I am phing my Bank to stop this Payment.
I paid last week and you did nothing
they don't say it cost money at the beginning and they don't tell you that it cost more later on that's dishonest I don't like that If they lie about that they'll lie about anything
it's a scam
keeps putting ads over everything that you try to do
I want my money back.I didn't authorize this transaction.
they scammed me with fraudulent charges out of my bank account willing show proof had to phone bank. and tell them that all other charges from place is fraudulent .
trying to cancel my subscription as I can no longer afford it it keeps on failing whenever ibtry
Sucks
I've had a stressful time I've been over charged from my bank account ,I'm not savvy with phone banking I've just found this way of getting through be carefull!! if you can't unsubscribe they will screw you 💯
when do you indicate I have your app loaded???
got nothing,no service,I wont this cancelled,I dont use that tablet anymoe but get charge every mth. for nothing working.
does nothing and charges increased every month .
I though I would be subscribed to total av to block adds on my phone but this version is just pop adds they will not let you close it I will install this now
I'm not in the best of health, Please help me uninstall this Total AV app. I'm not real computer savvy. I'm on a fixed income. I can't afford $14.99 a month. I have tried to cancel it, I definitely do not need it. I see how easy it is to take advantage of older people. Thank You
difficult to get rid of app and all the garbage it creates. surprised cyberguy recommended. unsubscribe process leads to scams.
Horrible!!!
to expensive
terrible. Paid for app but keeps wanting me re purchase with adds
Can't get anywhere with the website! I need to cancel my subscription! No one listens! 😔
They will not accept my email even though I have changed it in their site several times and been approved!!!! Over a month since I changed my password, Still say invalid. They have charged my bank account 7 times and done NOTHING. Do not answer calls. Useless. Will be filing a complaint with my bank for fraud. Phone is ALWAYS busy so can't talk to them. Will be filing a complaint with bank for fraud. DO NOT TRUST THEM!!!!! Still no correction! No credit. They don't answer phone! Useless!!!!!
I kept having to turn it on. not worth it
This app just blocked me from all my apps also it's own app, says it have 87 viruses 10 seconds after saying i have 5. also to download their app which i already have. my phone now has apps I've never seen, some are missing and the app icons are a different shape and colour. my home pages have all changed not in alphabetical order any more. keeps telling me to down load more of their apps. Money hungry cockroach's they dont have your best interests in mind, all they see is $$$$$. signs. SCUM
can't get it to work
280 has not helped me from the get-go all that done is taking money out of my account way more than I ever imagined I would have to pay for security that I never got because I've had scam calls I've had people breaking into my account on Facebook they said I've had somebody that's done it a year ago and I supposedly for what they've been taking it out of my account has had totally for about 3 years now I think they're all crooks I would like to get my that I paid them in the last 2 years way mor
I don't know what is going on. Too many come-ons versus what I think I ordered. Am I being played? Of course.vThe more money is the game. I may just have to dump everything before my Social Security gets raided.
This ad is confusing!! Deductions appear to be irregular
I have a current subscription but it telling me I dont.
Why is it so hard for you people to get to the point and say how much you want for your service? I have no intention of signing up for anything until I know how much it will cost me! I don't think that's unreasonable.
confusing,redundent
too many pop ups I can even get to my settings page to complete the setup:(
Sentiment summary
80%
Positive (4-5★)
8%
Neutral (3★)
12%
Negative (1-2★)