Review Insights · App Store
Arlo Secure: Home Security
Arlo Technologies Inc. · 301,988 ratings · ★ 4.0
4.0
★★★★★
301,988 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"arlo"
10 negative reviews mention this · 33% of all complaints
★★★★★ "Worst “security” decision I’ve made. I bought the Arlo Base Station to record and view security footage when I’m not home. That was 2 years ago. It never worked as marketed. I finally got it working by punching holes (port forwarding) my security. Every app update kills it and…" - Ima DIYer
2
"cameras"
9 negative reviews mention this · 30% of all complaints
★★★★★ "Bait and switch. Spent 400$ on a camera system that comes with an app. But the app doesn't record at all without a subscription. Couldn't even cal 911 without it. When my house was broken into the cameras didn't record anything. Scammy company." - can it get any worse.. noo
3
"camera"
7 negative reviews mention this · 23% of all complaints
★★★★★ "New Go2 Camera does not recognize SD card.. Tech support clueless" - JToooooooooooooooooo
4
"system"
7 negative reviews mention this · 23% of all complaints
★★★★★ "Bait and switch. Spent 400$ on a camera system that comes with an app. But the app doesn't record at all without a subscription. Couldn't even cal 911 without it. When my house was broken into the cameras didn't record anything. Scammy company." - can it get any worse.. noo
5
"update"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Worst “security” decision I’ve made. I bought the Arlo Base Station to record and view security footage when I’m not home. That was 2 years ago. It never worked as marketed. I finally got it working by punching holes (port forwarding) my security. Every app update kills it and…" - Ima DIYer
6
"service"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Layout. User friendly not! More interested in billing than anything, I get the need for income, but the service doesn’t match the cost." - MichaelSD123
7
"doesn"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Bait and switch. Spent 400$ on a camera system that comes with an app. But the app doesn't record at all without a subscription. Couldn't even cal 911 without it. When my house was broken into the cameras didn't record anything. Scammy company." - can it get any worse.. noo
8
"security"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Worst “security” decision I’ve made. I bought the Arlo Base Station to record and view security footage when I’m not home. That was 2 years ago. It never worked as marketed. I finally got it working by punching holes (port forwarding) my security. Every app update kills it and…" - Ima DIYer
9
"years"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Worst “security” decision I’ve made. I bought the Arlo Base Station to record and view security footage when I’m not home. That was 2 years ago. It never worked as marketed. I finally got it working by punching holes (port forwarding) my security. Every app update kills it and…" - Ima DIYer
10
"different"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Can’t use app. Canceling my subscription, selling my cameras. Can’t use app. Wants you to enter code they email to you. Leave app to get code from email, go back to the app, and it starts over sending you a new code. Every time you go to get the code from…" - Hellfighter17
11
"support"
3 negative reviews mention this · 10% of all complaints
★★★★★ "New Go2 Camera does not recognize SD card.. Tech support clueless" - JToooooooooooooooooo
12
"without"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Bait and switch. Spent 400$ on a camera system that comes with an app. But the app doesn't record at all without a subscription. Couldn't even cal 911 without it. When my house was broken into the cameras didn't record anything. Scammy company." - can it get any worse.. noo
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
New Go2 Camera does not recognize SD card.
Tech support clueless
Bait and switch
Spent 400$ on a camera system that comes with an app. But the app doesn't record at all without a subscription. Couldn't even cal 911 without it. When my house was broken into the cameras didn't record anything. Scammy company.
Worst “security” decision I’ve made
I bought the Arlo Base Station to record and view security footage when I’m not home. That was 2 years ago. It never worked as marketed. I finally got it working by punching holes (port forwarding) my security. Every app update kills it and I have to start all over trying to view videos when I’m not at home on my network. Where’s the value in that?
I do not recommend this company for home security. Worst programmers I’ve ever dealt with.
Buy a competitor.
I do not recommend this company for home security. Worst programmers I’ve ever dealt with.
Buy a competitor.
Can’t use app
Canceling my subscription, selling my cameras. Can’t use app. Wants you to enter code they email to you. Leave app to get code from email, go back to the app, and it starts over sending you a new code. Every time you go to get the code from email, it starts over and sends a different code. No way to get code from email, then enter it without it canceling that code and sending you another one.
New App is terrible. Update, geofencing still doesn’t work correctly. Still terrible.
Geofencing worked fine for years and now it doesn’t. Without that the cameras are useless. Definitely no new Arlo purchases in my future.
Wuff
5/8/26 The app was recently updated and there are MANY complaints about it, including mine! They turned an easy-to-use system into a complicated, unintuitive nightmare. And, the grid system of reviewing thumbnails now is a column. It takes much longer to view. I've used these cameras for a number of years and this new app update will force me to find a new system.
Very angry
Arlo is a piece of junk!! My whole system has gone offline 7 times in less than a week ! You can not speak to support in the USA , only foreign countries! I’m going with a different security company.
Too slow
It takes forever to load anytime motion is detected. By the time it loads the person triggering the device is gone.
Worst app
This app sucks and the whole Arlo system sucks I had to buy so many dam batteries they keep going dead!
Layout
User friendly not! More interested in billing than anything, I get the need for income, but the service doesn’t match the cost.
Forces to pay more?
$400+ dollars and $20 a month LTE service just to be told I must pay Arlo a monthly fee to save recordings… preposterous. So happy I need expanded to more than 2 cameras. Will be ditching them entirely this month.
Lousy app
The other app was better. Several functions on this don’t even work. And the mandatory tone when you arm your system is really unnecessary. I don’t want my phone making noise when I arm my system.
Like the devices hate their customer service!
I have been happy with the devices. Unfortunately, their customer service and their billing leaves much to be desired.
Arlo
Keeps logging me off and then is very difficult to log back on. It doesn’t accept the 6 digit code sent. Ugh
expensive subscription
expensive but very short viewing only lasted mostly 15 seconds
No alerts
Last update made issue worst. Arlo still not alerting on any vehicle in driveway. I had great alerts back a couple years.
Absolutely horrible
This is the worst app and service I have ever encountered! I do not recommend it and sincerely regret making an investment in this product. I am looking forward to changing it in the near future!
Much slower after update
The app was always slow but tolerable. Recent update now can take up to 2-3minutes to open to view movement that sets off camera. If we get a security system it’s to view movement on the property. Why make it even slower to respond? By the time the app opens the camera at my front door they could either be gone or already in my house. Horrible
Ap/customer service
Horrible
Lousy
Awful
Worst app
Never improve
New app is total junk
The updated app actually reduces functionality. In addition it went from being simple to do things like change camera mode to being obscure or even impossible. I’m changing a of my cameras in two locations to a different brand.
Broken again
Latest update broke the previews with notifications. It also just says “motion detected” instead of the typical person or vehicle detected. Really obnoxious.
Nana P
I like Arlo, just wish it was a little faster in letting me know someone/something is near. I get a notification after the fact. All in all the pictures and sound is clear.
Latest updates ruined the app
This app has been great up till recently. The most recent updates have completely ruined my security system. Custom modes aren’t functioning as they should, I’m having to manually put the system in standby every day. Super irritating.
Before it was better
The app now is very confusing… the prior version was more user frendly. The price for cloud solutions is too high..
Some Features Removed
The app works as designed. Unfortunately, I was also a customer when the previous app was in play. This app removed the ability to schedule one camera different than the others. The three main options are “Arm Away”, “Arm Home”, and “Stand-by”. In theory, those options are good, but they do NOT allow the flexibility needed for different cameras at different times. Creating 13 different Automations for ALL cameras so they function near to what we had before sucks. We still have to disable certain cameras manually just to simulate what we used to have. It is NOT a good return on investment or time. Bring back the ability to schedule individual cameras!
Disappointed
While my 3 arlo cameras work… I have tried for 3 days to sync my arlo door bell camera and it will NOt sync.
Arlo and Apple are vinegar and oil.
App crashes frequently. Arlo creates so much friction when trying to integrate with HomeKit. I loved the app until I bought the Arlo smart hub and tried to add to HomeKit now device suddenly dumbed down, restricted or needs to be upgraded. Tech support was ignorant of their own product, no resolution. Hub/cameras will not connect to Apple HomeKit
Wish it was better
There is a significant time delay from the time someone or something goes by the camera. Not a real-time capture of an event. Also, the picture quality is very grainy and many times unable to identify an animal or face of a person.
Sentiment summary
74%
Positive (4-5★)
7%
Neutral (3★)
19%
Negative (1-2★)