Review Insights · App Store
Canva: AI Video & Photo Editor
Canva · 3,335,799 ratings · ★ 4.9
4.9
★★★★★
3,335,799 ratings
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Top complaints - extracted from 22 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
5 negative reviews mention this · 23% of all complaints
★★★★★ "Upscaler off. The removal of the upscaler feature significantly reduced the value of Canva pro for my workflow. High quality image enchantment was one of the main reasons I Paid for the subscription. Without it I can’t no longer justify the cost of it. T…" - Numenesy
2
"terrible"
4 negative reviews mention this · 18% of all complaints
★★★★★ "New Update Terrible. The latest update as of May 2026 will not allow me to directly download my designs to my mac. It is incredibly frustrating as I use this for work and it really slowing me down." - Greg Sisco
3
"image"
3 negative reviews mention this · 14% of all complaints
★★★★★ "I can’t use the distortion. Because I followed the instructions and did it correctly but I couldn’t move the image" - Baka dadybayo
4
"canva"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Upscaler off. The removal of the upscaler feature significantly reduced the value of Canva pro for my workflow. High quality image enchantment was one of the main reasons I Paid for the subscription. Without it I can’t no longer justify the cost of it. T…" - Numenesy
5
"without"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Upscaler off. The removal of the upscaler feature significantly reduced the value of Canva pro for my workflow. High quality image enchantment was one of the main reasons I Paid for the subscription. Without it I can’t no longer justify the cost of it. T…" - Numenesy
6
"give"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Upscaler off. The removal of the upscaler feature significantly reduced the value of Canva pro for my workflow. High quality image enchantment was one of the main reasons I Paid for the subscription. Without it I can’t no longer justify the cost of it. T…" - Numenesy
7
"frustrating"
3 negative reviews mention this · 14% of all complaints
★★★★★ "New Update Terrible. The latest update as of May 2026 will not allow me to directly download my designs to my mac. It is incredibly frustrating as I use this for work and it really slowing me down." - Greg Sisco
8
"stop"
3 negative reviews mention this · 14% of all complaints
★★★★★ "Here is your stinking review. I automatically give 1 star reviews to apps that nag me to make reviews, while I’m working. Here is your review. Now stop bugging me." - Deezanutsa
9
"waste"
3 negative reviews mention this · 14% of all complaints
★★★★★ "TERRIBLE.. I only rated this 5 stars so it could get noticed. Also, STOP MAKING 80% OF THE ITEMS PREMIUM. ITS A WASTE OF MONEY. ITS 18$ A MONTH BUT IF YOU HAVE A SCHOOL EMAIL ITS COMPLETELY FREE. PLEASE STOP MAKING THESE TERRIBLE “PREMIUM ONLY ITEMS”" - KittyLover5467 🐈⬛
10
"free"
3 negative reviews mention this · 14% of all complaints
★★★★★ "TERRIBLE.. I only rated this 5 stars so it could get noticed. Also, STOP MAKING 80% OF THE ITEMS PREMIUM. ITS A WASTE OF MONEY. ITS 18$ A MONTH BUT IF YOU HAVE A SCHOOL EMAIL ITS COMPLETELY FREE. PLEASE STOP MAKING THESE TERRIBLE “PREMIUM ONLY ITEMS”" - KittyLover5467 🐈⬛
📋 All 22 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Trash
It will not let me go in it
Upscaler off
The removal of the upscaler feature significantly reduced the value of Canva pro for my workflow. High quality image enchantment was one of the main reasons I Paid for the subscription. Without it I can’t no longer justify the cost of it. The one you guys change it for give mediocre results.
New Update Terrible
The latest update as of May 2026 will not allow me to directly download my designs to my mac. It is incredibly frustrating as I use this for work and it really slowing me down.
Here is your stinking review
I automatically give 1 star reviews to apps that nag me to make reviews, while I’m working. Here is your review. Now stop bugging me.
TERRIBLE.
I only rated this 5 stars so it could get noticed.
Also, STOP MAKING 80% OF THE ITEMS PREMIUM. ITS A WASTE OF MONEY. ITS 18$ A MONTH BUT IF YOU HAVE A SCHOOL EMAIL ITS COMPLETELY FREE. PLEASE STOP MAKING THESE TERRIBLE “PREMIUM ONLY ITEMS”
Also, STOP MAKING 80% OF THE ITEMS PREMIUM. ITS A WASTE OF MONEY. ITS 18$ A MONTH BUT IF YOU HAVE A SCHOOL EMAIL ITS COMPLETELY FREE. PLEASE STOP MAKING THESE TERRIBLE “PREMIUM ONLY ITEMS”
Always free, welcome to the paywall
Truly a rich app is in there, unfortunately the few elements that I really needed to make something simple is nested behind a pay wall.
I would give it 5 stars but setting up an account takes more time than I was prepared for and harvests more personal data than necessary only to get the bad news that what I wanted to do for only a few minutes of work wants my money. Shucks.
I would give it 5 stars but setting up an account takes more time than I was prepared for and harvests more personal data than necessary only to get the bad news that what I wanted to do for only a few minutes of work wants my money. Shucks.
Memory Hog
Every time I use this on my iMac it crashes the computer. I have to find an alternative
Trash
Utter garbage. Completely unintuitive, glitches and bugs non stop, templates that don’t work correctly, way too many options for things you’ll never need, takes HOURS to make one video. If my employer didn’t require me to have and use and pay for this app I would delete it in a second. So frustrating to try to use. Seriously.
The slowest app ever
A waste of time . My baby cousin can run faster than this.
Honestly so far terrible
Nothing works
makes me want to die
app so frustrating it brings a tear to my eye
Not as good
I use to like canva, but now it is not as good. I have too many nonfunctional nonsense stuff. It is to complicated to create from scratch now. It is not for beginners.
Needs a tool
Please add panning / shifting the image to look at a different part of a image without sizing it
PAY TO PLAY! NONSENSE!
Work for an hour, then can’t even resize video without PAYING! GARBAGE! WASTE OF MY TIME, LIFE. ETC. PURE GREED!
Not For A Novice
Tried to get one iPhone 11 MaxPro photo to overlay onto a second one but didn’t realize you have to do it with a third party app. Maybe more recent iPhones will do this for you. Process and instructions online are very difficult to follow. You really need to understand the language to make the process more user friendly.
How to use?
There’s no teaching on how to use the program/app. Help!
ppo
ITS SO FRICKING LAGGY ON IPHONE
TERRIBLE NO SE PUEDE TRABAJAR CON LA MAC
NO ENTIIEDNO PORQUE DISE QUE NO PUEDO IMPRIMIR
I can’t use the distortion
Because I followed the instructions and did it correctly but I couldn’t move the image
Update Ruined the app
This last update is preventing me from using my arrow keys to move ANYTHING around, and whenever I got to adjust a text opject with multiple sizes, it readjusts ALLLLLLLL of the text to the SAME SIZE. This app is now ruined and I will be canceling my subscription if this isn't repaired in the next few days.
Edit template for Etsy purchase
I found it very hard to edit, save and send my card I purchased.
Not enough free options
I understand funds needed to keep the app going but I’m not in a place where I can pay either. Free options are super limited and feel unfair for those trying to get work in editing and design but don’t have the funds for it to eventually work up to the point where I can pay. Have some grace, Canva.
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)