Review Insights · App Store
Clash of Clans
Supercell · 2,746,879 ratings · ★ 4.8
4.8
★★★★★
2,746,879 ratings
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Top complaints - extracted from 51 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
29 negative reviews mention this · 57% of all complaints
★★★★★ "Overpriced in app purchases. Recently in the Clash of clans store, I received an offer for “Scattershot level 2 • 1x Book of Everything: instantly finish any upgrade timer • 2x Book of Heroes - instantly Finish any Hero or Pet upgrade timer •200 000 Dark Elixir” In its…" - niggyv2
2
"update"
11 negative reviews mention this · 22% of all complaints
★★★★★ "New update is trash. Does not open on my phone" - SupercellisSuperTrash
3
"been"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Awful game TRUE BLUE TRUE RED mechanics. This game f-king sucks first of all. second this game has true blue true red mechanics that f-k up the game for everyone that plays ever wonder why you lost to someone you know you shouldn’t have lost to its because of this concept and what…" - Engeiro Nardo
4
"money"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Can’t believe you don’t want to help. Trying to get my clan back and super cell don’t want to help us. New member just kicked everyone out and brought his mini account, bug and language options and lost leader. Can’t understand been pls for more than 12 years, spending in g…" - Super pissef
5
"every"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Overpriced in app purchases. Recently in the Clash of clans store, I received an offer for “Scattershot level 2 • 1x Book of Everything: instantly finish any upgrade timer • 2x Book of Heroes - instantly Finish any Hero or Pet upgrade timer •200 000 Dark Elixir” In its…" - niggyv2
6
"playing"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Help and support is awful. Been playing this game for a long time. Lot of fun, good strategy. But now when i tap the attack button my game freezes! It’s been happening for over a week now and i have received no helpful communication. Shame really for such a fun game." - uptub
7
"since"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Trash ranked system. I am a veteran have been playing since ranked system wasn’t even a thing ,wars weren’t even a thing when I started . Im currently maxed in two accounts and have like 7 others this is upsetting to see something I’ve invested so much time int…" - JohanGhost
8
"games"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Awful game TRUE BLUE TRUE RED mechanics. This game f-king sucks first of all. second this game has true blue true red mechanics that f-k up the game for everyone that plays ever wonder why you lost to someone you know you shouldn’t have lost to its because of this concept and what…" - Engeiro Nardo
9
"been playing"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Help and support is awful. Been playing this game for a long time. Lot of fun, good strategy. But now when i tap the attack button my game freezes! It’s been happening for over a week now and i have received no helpful communication. Shame really for such a fun game." - uptub
10
"years"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Can’t believe you don’t want to help. Trying to get my clan back and super cell don’t want to help us. New member just kicked everyone out and brought his mini account, bug and language options and lost leader. Can’t understand been pls for more than 12 years, spending in g…" - Super pissef
11
"supercell"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Don’t download this or other supercell games. Supercell’s customer service is absolutely atrocious. I got my account stolen by some random person in Brazil and I didn’t even get a chance to message or call a real person to get my account back. I have ids of receipts that on the website…" - Just a dude12
📋 All 51 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Overpriced in app purchases
Recently in the Clash of clans store, I received an offer for “Scattershot level 2
• 1x Book of Everything: instantly finish any upgrade timer
• 2x Book of Heroes - instantly Finish any Hero or Pet upgrade timer
•200 000 Dark Elixir”
In itself, this is a mediocre offer, but charging $24.99 for this is downright offensive. Next time I see an offer for anywhere near this price on a game that is free to play, I am deleting it.
Clash of clans used to give out books of everything and books of heroes in their free season pass, apparently inflation has hit imaginary currency as well.
• 1x Book of Everything: instantly finish any upgrade timer
• 2x Book of Heroes - instantly Finish any Hero or Pet upgrade timer
•200 000 Dark Elixir”
In itself, this is a mediocre offer, but charging $24.99 for this is downright offensive. Next time I see an offer for anywhere near this price on a game that is free to play, I am deleting it.
Clash of clans used to give out books of everything and books of heroes in their free season pass, apparently inflation has hit imaginary currency as well.
New update is trash
Does not open on my phone
can’t invite people to clan anymore.
difficult to grow clan, and game requires too much boring farming.
Awful game TRUE BLUE TRUE RED mechanics
This game f-king sucks first of all. second this game has true blue true red mechanics that f-k up the game for everyone that plays ever wonder why you lost to someone you know you shouldn’t have lost to its because of this concept and what it does is if you attacked the same base identically every time youll end up loosing battles that shouldnt have been lost because the troops will move differently so if you have been winning games to easily and the game detects that. it will straight up send troops on different calculated paths in which it guarantees you’ll lose although you attacked identically… words cannot describe how much I hate the creators of this game same is true for clash royale and brawl stars if you were wondering
Help and support is awful
Been playing this game for a long time. Lot of fun, good strategy. But now when i tap the attack button my game freezes! It’s been happening for over a week now and i have received no helpful communication. Shame really for such a fun game.
Horrible matchmaking
Playing in clan war and 13 of town hall 15s VS 13 town hall 17s is apparently fair (this was in clan war league btw so if you take clan war seriously good luck)
Can’t believe you don’t want to help
Trying to get my clan back and super cell don’t want to help us. New member just kicked everyone out and brought his mini account, bug and language options and lost leader. Can’t understand been pls for more than 12 years, spending in game money. And you don’t want to help. Easy for you guys to say start another clan. We don’t want another clan. How hard is it for you to understand.
Ios14系统为什么不支持了？
苹果手机的ios14系统，再次打开不能玩，只能下载，不能更新
Trash ranked system
I am a veteran have been playing since ranked system wasn’t even a thing ,wars weren’t even a thing when I started . Im currently maxed in two accounts and have like 7 others this is upsetting to see something I’ve invested so much time into go down like this , we need to do better listen to your community
iPad Air无法进入游戏
sb游戏，越来越垃圾
Apple Store do something
This Clash of clans before when I put my Gmail they said it’s not yours wouldn’t I open my my old phone xs max I see my games it’s open and my iPhone and I saved it to my account my Gmail they tell is not not yours. How is not mine? I pay in this account. Tell the people that they have they can’t open the games but only my Hay Day and Boom Beach brawl star I throw my money on it. they didn’t return it what I do. I lost my money they sent for me in my Gmail ads for hay day how are you? Play this game as they sent a message I want to throw my money in this game again. I was wasting time we need help from this company to return our money or they open my account again. I will never begin from the beginning.
Game sucks now
New ranked system is a slog. All these overpowered defenses and th weapons are just so lame
Don’t download this or other supercell games
Supercell’s customer service is absolutely atrocious. I got my account stolen by some random person in Brazil and I didn’t even get a chance to message or call a real person to get my account back. I have ids of receipts that on the website they said they would take as proof but after a week of reaching out and trying to go through the bot I never got anything back. I spent a lot of money across boom beach, clash royale, clash of clans, and brawl stars and I would’ve spent more but I never will again on a new account with the possibility of this happening again.
It’s been awhile
It’s been awhile since I’ve played this game. Played this game since I was a child on my dad’s iPhone 3.Micro transactions have always been apart of the game. I get that, it’s a free game. But to fully do a 180 and make it just a garbage cash grab ruins it for me. First when you open up the shop for buying new buildings. It FORCES you to open the micro transaction end of it before even being able to get to the actual part of the game. Secondly, why on earth does a classic mobile game need to have “skins” for the base that cost $40 flippin dollars. That’s insane. I get it. The game is dead. The devs are trying to squeeze whatever money they can out of this dead horse. But my god. It’s depressing to see what has come of one of my favorite childhood games. There’s many other issues but to wrap this up, the fact they got rid of the original ranking system essentially forcing you to do this new PVP “ranked” garbage is just plain dumb. I wanted to work my way out of copper again. Raiding bases feels pointless now. Nevertheless, over all redownloading this classic I was extremely disappointed in the changes supercell has made to the game. Clearly they only care about profit and not the players.
愚蠢的supercell id
Supercell修改邮箱政策导致我的个人域名邮箱无法登录，无法发送验证码找客服总是转机器人，我也无法修改我的邮箱地址完全是因为他们的政策员导致的，我的账号无法找回，无法登录，明明我的Apple ID绑定了我的账号信息，每次打开的时候都会提示有一个已经存在的游戏进度，然后询问我要不要加载它，每次加载都要登录那该死的Supercell ID，但是我输入我的邮箱总是提示我我的邮箱无效，导致我无法登录
Help support
The worst help support ever! What support-there is No support!
To Chaotic, hard to understand
I’ve had this game since 2012. Everytime I log on it’s something new to learn. Each time I log on I am disappointed. They need to go back to their roots or create an OG mode like Fortnite does
Something is wrong with this company
This is the second game from this developer who has placed unauthorized charges. I purchased one event pass for 6.99 through supercell website, nothing through Apple, but I get notifications that I purchased .99 cents promo.
This happening on TWO of their apps is not a coincidence. This is unethical and gutless.
This happening on TWO of their apps is not a coincidence. This is unethical and gutless.
I’ve been playing since 2014 but after the new update, I am done
They have gotten so greedy that unless you spend money, you’re defenses go down compared to people who paid to rush. I am a th17 that was unstoppable but after this last update that you have to pay for all the new additions, my base gets 3 starred everytime, but not before this last update. Greed is disgusting and that is what Supercell has become. I regret wasting over a decade on the greedy, money eating, make it a disability if you don’t spend the weekly $50+. This game has gone downhill so fast and it’s coming to its last days. Don’t download unless you spend a couple hundred a month on their game or you will be held back greatly.
cập nhật bản mới nhất
nhưng vẫn báo lỗi máy chủ cần làm lại
Bugs
I have been playing this game for 11 years. There is always issue with servers. These bugs suck
OG Player
Game use to take skill in order to get a 3 star.
Now you just deploy all troops in one spot after creating the most simple funnel and get a 3 star.
Game has lost the skill gap
Then we have hero equipment that starts at lvl 0, it should go off your hero lvl.
Now you just deploy all troops in one spot after creating the most simple funnel and get a 3 star.
Game has lost the skill gap
Then we have hero equipment that starts at lvl 0, it should go off your hero lvl.
War hội chiến
Trò chơi bị lỗi nặng khi đối thủ đánh được 1 sao mà lại công nhận 3 sao.Thật không công bằng
I have a new phone
How do I load coc on my new iPhone why am I locked out please help me
LIGA DE CLANES
Que basura que al rival le cuenten las 3 y no hacen 3 y nosotros hacemos 3 y no cuentan todos!
….
Cập hật lỗi văng game xiots vậy
Worst game ever
This game is so boring and time consuming that if I could I would give it a -100 out of 1 billion
?
Маленькая инди студия суперсел уже неделю не может починить повторы
拉
没网就等着死吧 稍微卡一点也不行
Money hungry and half functioning.
Terrible server issues
Error
Hay un error en esta actualización, dice que el cliente y el servidor no están vinculados y todo el tiempo pasa arréglenlo
I was addicted to this game… In a day and a night, everything changed. In a moment, it became a stup
.
Văng game liên tục
Như tiêu đề
Unforgivable / Thieves
I’ve been playing this game since its inception and today I logged on to see decorations I’d been collecting for years have all been removed and I can’t get them back. Some of which were the Clash Cakes that showcased how many years I’d spent playing. This is real money that has been stolen from me.
This past update destroyed the integrity of the game.
When my clan has successful defenses it just gives 3 stars to the opponents anyway. But if my clan doesn't get 3 stars, it does not just bug out and give my clan 3 stars.
That's not a bug, that's blatant. They say it's just a replay bug but it's not at all, I don't even care about the replay. It's the fact that it is not awarding stars accurately.
The entire integrity of the game is broken right now and they have not even addressed the main problem. Talking about ore bugs... and replay bugs.... the whole game is broken.
It's like they designed a "bug" that forces a strong winning clan to lose. If it was actually a bug then my clan would benefit the same amount but my clan has not benefitted once.
That's not a bug, that's blatant. They say it's just a replay bug but it's not at all, I don't even care about the replay. It's the fact that it is not awarding stars accurately.
The entire integrity of the game is broken right now and they have not even addressed the main problem. Talking about ore bugs... and replay bugs.... the whole game is broken.
It's like they designed a "bug" that forces a strong winning clan to lose. If it was actually a bug then my clan would benefit the same amount but my clan has not benefitted once.
It’s dumb with the hero’s they choose the stupidest stuff to attack first make it’s frustrating
Not good game
I’m
I’m
Good game. Horrible connection issues…
0/10
No me gusta por qué no agarra señal
Está juego no me está gustando estaba mejor antes ya que ahora falla mucho según tu internet pero no es tu internet solo te saca de las partidas
Releasing TH updates way too fast (Every Year?!!)
I can’t keep up with this so I decided to uninstall.
Increased cost of upgrades
I have been working to upgrade my walls after the latest update it is costing 400,000 more resources to upgrade each prince of wall! This game is so expensive it is taking the fun out of it. Will most likely finish this season and be done with this game forever. There are way too many wall pieces for it to be that expensive to upgrade. To go from wall level 14 to 15 is now 3,000,000 resources per piece that’s up from 2,000,000 before the update.
Builder base scenery only changes one base
I purchase “of the north” scenery for my builder based but only the builder outpost changes and not o.t.t.o base. But in the preview it shows both bases scenery changes. Please fix it I paid good money for it.
Game is ruined
This game has only gone down hill the last 5 years. Every update they drop makes the game worse. It’s nearly unplayable now.
It’s incredible how they continue to decorate the gameplay each month. I underestimated their ability to ruin the game, but the absolute horrible leadership has led this game into one of the biggest upsets in app history.
It’s incredible how they continue to decorate the gameplay each month. I underestimated their ability to ruin the game, but the absolute horrible leadership has led this game into one of the biggest upsets in app history.
Crash issues after update
Can’t even do rank attacks without game disconnecting, don’t even want to open the app to waste my time
Waste of time and data
It wouldn’t be so bad if you didn’t have to update it every other day!!!!!
Review 05-05-26, Glitches
I like CoC cause it usually is a reliable game with a good track record of fixing glitches and catching hacker and cheats, but for the last month a certain glitch saying my “game is out of sync check the App Store for an update” has been popping up more and more frequently and it feels like Supercell hasn’t been doing anything to fix the issue. Have their developers been too concerned with making more money than caring for game stability?
Glitch with attacking
Starting today every time I attack another base with a decent amount of loot I get an error saying there’s an error with the servers, suspiciously only when the loot is good.
Update has caused bugs in Multiplayer. Causes you to restart the game every 2-3 matches.
Bugs with update
I don’t recognize this game anymore
This isn’t the same game it used to be at all. It used to feel rewarding to attack and upgrade things. Now it’s filled with nonsense things and there’s just so much stuff to do I don’t feel like doing any of it. Clan wars, capital peak, two builder bases and attacking and upgrading is so easy you don’t get that dopamine hit anymore. It’s too late to fix it now but I’m saddened how soulless this game has become.
Bad
It makes me update. My phone can not update it because it is old and I am poor
A shell of its former self
I have been playing this game on the same account since 2013. It is very sad to see how greedy the devs have made the progression of this game. I have slowly started to find its more and more miserable to long on and play everyday because of how expensive and also boring the game is now. They have tried to monetize every square inch of this game and made progression for horrible. Since I started playing I have never been a max town hall and over the past like 4-5 years I’m always 1 town hall behind max because just as soon as I become max town hall they release an update that adds a new one and make everything you spent time and money on 1/2 the price and 1/2 the time. They milk you for money to get you close to the top and then pull the rug out from under you constantly. They took away global chat which is sad. I had been paying for the gold pass since its release every month up until recently because I just don’t play anymore. The meta is broken and you can just spam one troop and 3 star basically everything. The single player is a great concept but is neglected and never updated. I remember when town hall 9 was the highest and it was cool, now town hall 18 isn’t exciting at all because of how lifeless the games progression is. This was by far my favorite mobile game but now I’d argue it’s a disgrace to the community that got it to where it is today.
+ 1 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)