Review Insights · App Store
Lens Scan: Identify Anything
EvenEdge · 13,428 ratings · ★ 4.6
4.6
★★★★★
13,428 ratings
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Top complaints - extracted from 65 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"charged"
14 negative reviews mention this · 22% of all complaints
★★★★★ "Scam. Charged me for “free trial” And doesn’t provide information on how to cancel any subscription" - Lavamedic
2
"trial"
12 negative reviews mention this · 18% of all complaints
★★★★★ "SCAN. They charge you even after you’ve canceled the so-called 7-day trial-and even worse, they bill you before the trial period ends. In my case, they attempted to charge me 2, 3, even 4 times, and two of those charges actually went through. Th…" - Suby.P
3
"scan"
11 negative reviews mention this · 17% of all complaints
★★★★★ "SCAN. They charge you even after you’ve canceled the so-called 7-day trial-and even worse, they bill you before the trial period ends. In my case, they attempted to charge me 2, 3, even 4 times, and two of those charges actually went through. Th…" - Suby.P
4
"free"
11 negative reviews mention this · 17% of all complaints
★★★★★ "Scam. Charged me for “free trial” And doesn’t provide information on how to cancel any subscription" - Lavamedic
5
"free trial"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Scam. Charged me for “free trial” And doesn’t provide information on how to cancel any subscription" - Lavamedic
6
"money"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Lens Scan Sucks. Don’t waste your money on this app" - True review: complete trash
7
"refund"
7 negative reviews mention this · 11% of all complaints
★★★★★ "$4$0. What a waist of my time waiting for similar things but not even close. Then can get refund after 7days not really worth trying. Sorry Googs." - googligig
📋 All 65 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Forced membership
The app opens and forces and membership on you and doesn’t give you a way to cancel.
Reporting fraud
You guys took advantage of me. I’m 80 years old. And tapped on a. App that was misleading. I evidently downloaded the app, but did not agree to pay. When I found out you were a fraud company, I deleted the app immediately in less than a minute. I better not be billed.
SCAN
They charge you even after you’ve canceled the so-called 7-day trial-and even worse, they bill you before the trial period ends. In my case, they attempted to charge me 2, 3, even 4 times, and two of those charges actually went through.
This is completely unacceptable. My experience has been very negative and untrustworthy. I do not recommend this at all.
I would give it zero stars. Do not download this app.
This is completely unacceptable. My experience has been very negative and untrustworthy. I do not recommend this at all.
I would give it zero stars. Do not download this app.
Don’t want don’t need
Please confirm this has been canceled.
At least not great for buildings/places.
I can come closer to locating an anonymous hill town from a photo than your ai.
Scam
Charged me for “free trial”
And doesn’t provide information on how to cancel any subscription
And doesn’t provide information on how to cancel any subscription
لا انصح به
سيء جدا
Not one thing correct
Cancelling before trial is over
Not worth even downloaded
Slow and don’t not pick out small details
Free Trial Mentioned, But Not Given - Misleading
I’m quite disappointed with the experience. The app’s paywall clearly shows a free trial option for both the weekly and yearly plans, but when I subscribed, I was charged immediately without receiving any trial period.
This feels misleading and can easily confuse users who expect to try the app before being billed. Transparency is very important, especially when it comes to subscriptions and payments.
I recommend the Apple to review this app paywall and take the action as soon as possible.
This feels misleading and can easily confuse users who expect to try the app before being billed. Transparency is very important, especially when it comes to subscriptions and payments.
I recommend the Apple to review this app paywall and take the action as soon as possible.
Not worth the price
Only gives you what the people are wearing not anything I was looking for
Help!!
How do I delete this app?
Waste of time
Don’t give correct sizes. Doesn’t give prices if actual items. Only ranges.
False Advertising!
The app promoted a free trial, but I was charged immediately for a full subscription with no way to cancel.
Lens Scan Sucks
Don’t waste your money on this app
Awful
I did not authorize this and they took out over 80 dollars from my account this is fraud do it use !!!
Charged me for a whole year after offering free trial
No returned redund
I never even used this
I’ve never used this stupid app and was just charged over $80 for it. I requested a refund but I have to wait which is bs bc they didn’t wait to take my money. I’m irate about this. Do something about this bc it’s ridiculous. I never signed up for a subscription so how can $80 some dollars be charged for nothing?
Sucks didn’t show anything
Pia
Misleading bait and switch
This app leads you to believe its a google app and that its free. They turned me down 3 times for a refund. Dont do this its a scam
It is not working to identify anything
This app does not work
You have to pay for this feature now?
That’s insane
Bad app
It did nothing no info worst app
No free trial
I selected free trial and they charged me immediately. They only have an email for customer support and I have not heard back from them and it’s been a few days now.
Mislead
Had a pop up saying free trial. Didn’t get a free trial. Was charged 85 dollars.
Hard to cancel
Couldn’t figure out to cancel.
WORST SCAN APP EVER
I AM NOT PAYING TO SCAN THINGS! FIX YOURSELF, MONEY HUNGRY RAT
Free trial displayed, Charged Immediately
The user interface offered a free trial at checkout. I relied on what I was offered and subscribed. I was immediately charged $79.99 instead. Apple support declined a refund. Posting this so others are aware.
Wouldn’t give it a single star zero stars
Did the free trial to test it out canceled the free trial and then it charged me $80 the very next day when it was a three day free trial because I wanted to see how it worked. Still disputing to see if I’ll get my $80 back because I did not like the app do not get it.
Pay wall
Beware of paywall. It says free trial but you still have to give your cc info before it lets you use and view the results of your first QR scan.
1 out of 10
Doesn’t work
Fail
During trial period I was able to scan 3 images, now nothing. Tried un/re install same nothing. Can’t find any customer service support nor any web support
Desceiving
No Free Versión
Took my money without permission
Charged my card for yearly payment without my permission.
Not great
1st test fail
The Lens has moved
and is not off to the side of the screen on my iPad. There's no way to reload or adjust.
Lens
Why am I being charged when other peoples using your app are not. I detest discrimination because the peoples are female and a male.
Charged even though I cancelled well in advance
Trying to get out of this I probably just charged myself twice.
Not what I expected
I want to be able to take photos and have them scanned later to identify from my photo library rather than scan on the fly from the camera.
Ridiculous
Why would I purchase something without getting a chance to use it. Something tells me it’s worthless and that’s why you want everybody’s money before they get to use it, no-brainer.. stupid asses
Garbage
I seriously feel like I have been robbed by a bunch or rich crooks. That app is completely useless!!!!! I want a refund!!!!
Trying to cancel
Sucks, I wanted to check it out and do trail 3 days and before 24 hours was up it stated charging me. Now I’m jumping through hoops to cancel it …beware
So stupid
Why would i have to pay to identify a SPIDER? Don’t get this scam. I would rate zero stars
BS
The app works well. But when you’re ready to cancel, they forbid you from cancelling. Do not be fooled by this bs app!!!!
Unexpected charge
Based on my personal experience, I do not trust this application at all. I strongly advise others to be very careful before subscribing. The app may encourage you to sign up for a one-year subscription that is non-refundable, even if you do not use the service. In a case, the charge was deducted without clear prior notice, and cancelation or refund was not possible. I recommend reading all terms carefully and monitoring your payment methods closely.
Billing Scam
Update: I wrote support but it bounced. This developer is apparently no longer around or is not supporting the app. Their support account no longer exists.
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This didn’t remotely do what I needed so I immediately cancelled my subscription. Apple App Store says it’s expired and the subscription cancelled. They continued billing me anyway and despite screenshots showing it expired and cancelled they continued billing. I’m cancelling my Apple Card now because at $9 a week that seems to be the only way to stop it.
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This didn’t remotely do what I needed so I immediately cancelled my subscription. Apple App Store says it’s expired and the subscription cancelled. They continued billing me anyway and despite screenshots showing it expired and cancelled they continued billing. I’m cancelling my Apple Card now because at $9 a week that seems to be the only way to stop it.
DO NOT RECOMMEND
I keep getting charged money everyday somedays a couple times a day! DONT USE THIS APP!
Yes, a Terrible App!
I have requested support twice without response. I cannot scan anything without the scanner ‘timing out.’ I was charged $79.99 for a year’s access that I want to be refunded if I can’t get this app to work.
Disappointed
Great tool! Except it quit working a few days after paying the yearly subscriptions!!!
App has been crashing for three days now
The app has worked great , recently it started crashing and every scan I have done won’t bring up any information. I paid $59.99 to use this app and it won’t even work . I even uninstalled it and now it wants me to pay again .
+ 15 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)