Review Insights · App Store
LifeLock Identity
Gen Digital Inc. · 193,353 ratings · ★ 4.8
4.8
★★★★★
193,353 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"lifelock"
9 negative reviews mention this · 20% of all complaints
★★★★★ "LifeLock Never Found Malware. The Recent Malware that attacked me was not seen or noticed by LifeLock. I was hoping for a better and quicker response time." - DRAGONRIDER615
2
"service"
8 negative reviews mention this · 18% of all complaints
★★★★★ "Sync and poor documentation. Had a few attempts on identity misused against me, was able to call and report it, but few days later they lost records on f, had share screenshoots of records from the phone were the report was made. So they never documented anything with …" - Alex simple:)
3
"update"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Update Social Media. Why can’t I update my social media profile. Even after I remove it as soon as I click ADD the previous profile appears." - DineRochester
4
"customer"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Flintstone. Overpriced and underprotected in today’s culture. Customer “support” is horrid. Thinking Pebbles Flintstone designed and maintains the back line app" - PhilMcCr
5
"help"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Not intuitive at all!. Cannot find the information you gave me in the chat, cannot find it in the app or on your website, virtual agent is of no use….very frustrating. Most people subscribe to a credit monitoring service for help, not frustration!" - ML Cookie
6
"version"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Developer screwed up. New version requires iOS 17 or newer. What about those of us running iOS 16 or older. We can’t just run out & buy a new $1000 iPhone just to use LifeLock. Guess I have to cancel my LifeLock subscription now. And provide a 1 star rating …" - Engineering background
7
"iphone"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Developer screwed up. New version requires iOS 17 or newer. What about those of us running iOS 16 or older. We can’t just run out & buy a new $1000 iPhone just to use LifeLock. Guess I have to cancel my LifeLock subscription now. And provide a 1 star rating …" - Engineering background
8
"notifications"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Works But Terrible. Such an incompetent app - you have to click into the details to see vendor names (still) and you can’t turn OFF notifications for obvious recurring payments to mortgage company, utilities, etc." - kaseylee!
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
LifeLock Never Found Malware
The Recent Malware that attacked me was not seen or noticed by LifeLock. I was hoping for a better and quicker response time.
Developer screwed up
New version requires iOS 17 or newer. What about those of us running iOS 16 or older. We can’t just run out & buy a new $1000 iPhone just to use LifeLock. Guess I have to cancel my LifeLock subscription now. And provide a 1 star rating everyday that LL keeps this stupid policy.
App is blank screen
Since the latest update, I click sign in and it’s a blank screen. I’ve deleted and reinstalled the app plus restarted my device and it still does the same thing. iPhone 16 Pro Max
Highly NOT recommended
Overcharging and overcharging
Works But Terrible
Such an incompetent app - you have to click into the details to see vendor names (still) and you can’t turn OFF notifications for obvious recurring payments to mortgage company, utilities, etc.
4:12 am
You woke me up at 4:12 to tell me my credit score dropped. It’s been dropping. That’s ridiculous.
Flintstone
Overpriced and underprotected in today’s culture. Customer “support” is horrid. Thinking Pebbles Flintstone designed and maintains the back line app
Sync and poor documentation
Had a few attempts on identity misused against me, was able to call and report it, but few days later they lost records on f, had share screenshoots of records from the phone were the report was made. So they never documented anything with law enforcement not even investigated nor followed up if my account was secured. Don’t buy this service.
Eww
Looks like an android app.
Scammed
I was scammed and lost $153,000! I have had LifeLock for months!! They told me that I needed their next level of support and they were not able to protect me!!! I was never informed that there’s another level of protection!!!
Worst APP
This app looks like it was designed by hackers. It is not optimized for mobile use. It runs on iPad as a phone app. Seriously? Are you a security company? Get it together, step up and make an app that works! To specify the “exact trouble”; the app RUNSAS A PHONE APP EMULATOR ON IPADS and LOOKS AWFUL! In 2026! Ridiculous!
LifeLock’s Sucks
LifeLock’s Sucks I wish I could give a -0 rating due to the fact that LifeLock never alerted me of any transactions on any of my credit cards debit cards, Social Security number information families information LifeLock never alerted me and then I get this pop-up from a site called Guardio, which is charging me $23.99 a month whereas what LifeLock I spend over $300 to pay for the full year I have not received any alert from LifeLock since I joined
ANNOYING
I cannot upload on my old iOS iPhone. I am a senior citizen and cannot afford a new phone or new uploads! And I do have an account!
Not intuitive at all!
Cannot find the information you gave me in the chat, cannot find it in the app or on your website, virtual agent is of no use….very frustrating. Most people subscribe to a credit monitoring service for help, not frustration!
Confused
It tells me to update to a newer version, But there isn’t one!
Fools
How about you fools clean up your APP that I'm paying good money for and make it work. If the APP comes up as a Blank BLACK Screen every time I open the APP, YOU FOOLS NEED TO HIRE NEW PROGRAMMERS. AND DON’T GIVE ME ANY OF THAT STUPID TALK ABOUT AI. BECAUSE, IF THAT'S WHAT YOU'RE USING, THEN YOU'RE JUST AS STUPID AS YOUR STUPID PROGRAMMERS AND YOUR IDIOT AI PROGRAMMERS. Get with the program. And now it's giving me ERROR MESSAGES inside the APP too!
Extremely Upset Customer
Someone wrongfully decided my IPhone 8 is no longer allowed to run your App. I have heavily relied on having access to my accounts on my mobile device and now someone decided that I must purchase a newer version to access your product that I have purchased and extremely depended on. This is really disappointing and unacceptable. This needs to be fixed. I’m sure I’m not the only customer who has this problem.
My personal
My personal information is all over the dark web and no way to remove it on LifeLock. Not to fond of this site.
SCAM Beware!
These crooks took my subscription, then all of a sudden my Log in wasn’t working! No one to speak with or contact with on customer support.
Nice app but no service
The app is fine. But if you have an actual concern the support is TERRIBLE. Getting by the AI is bad enough, but is you do get a person they can't help. They assign a case number and you never hear from then again. Not what I expected for the cost.
Unable to fix problem
LifeLock will not allow me to get alerts
LifeLock App stopped working
My Norton 360 is working fine on my IPhone 8 Plus but the LifeLock App just stopped working today because of a Version push to 17.1 which my older IPhone latest IOS 16.7.15. So after checking online, I find terrible results especially with generic fixes and one fake website after another claiming to be LifeLock but are a third party scam. Contacting the customer service is terrible and again a third party website is terrible service
Latest update bad
All I see now is a black screen after updating.
Crashing
Since the last update, the app keeps crashing as soon as it opens.
Won’t update
Due to an older phone this will no longer update. Buy a new phone or find another provider!!!
Useless now
Since the update I cannot log in. And I’m now getting repetitive BS notifications that are labeled as urgent. The urgent message? My credit score has been updated. Horrible POS app and customer experience.
Not worth the money
This service is absolutely not worth the money. I have had three payday loans taken out while paying for LifeLock. I pay for the premium subscription, have my social locked and the payday lock activated on my account. Customer service is not in the US. There is not a single way to speak to a US based help line. They do not understand what you are saying and read off a script with no problem solving skills. When I asked about the payday loans taken out I was told there is nothing they could do because they can’t really prevent it they can just let me know it happened. Then what’s the point??? It’s awful! Will definitely not renew.
Junk
VPN hasn’t worked for the past two versions. Don’t waste your money with this app
Wish it worked better
The service is fine, but the app is trash. If you have Norton and LifeLock, you receive many notifications but can only access the Norton app, not the LifeLock app.
Mess
These folks are so screwed up. All they want to do is sell more services even though you’ve already paid for them.
Can’t cancel
The app will not let me cancel my subscription
Loading Issues
Every time I try to view an alert, the page keeps loading and I never get to see what’s it’s alerting me about. I updated the apps but it still doesn’t work. Better off using the website, this app sucks.
Unable to use current version with MFA
Latest version you cannot get logged in if you use MFA thru an Authenticator app.
When you get to the screen to enter your code you have to switch apps but when you come back to enter the code your app has reset back to the main login screen instead of back to the code entry screen. Makes your app useless.
When you get to the screen to enter your code you have to switch apps but when you come back to enter the code your app has reset back to the main login screen instead of back to the code entry screen. Makes your app useless.
crashes
locks up every time i try to open it
Sucks
App sucks
Crash and freezes
This app crashes and freezes. Seems they don’t fix it and improve it
Notifications
I am starting to receive frequent promotional notices. Please stop. I have them turned off but receive anyway.
Emergency Help Needed!
Got message from Dark Web and a compromised password is very close to my home WiFi password. Can’t get a live person on any of Nortons services, only a BOT who can’t transfer me to a live person. What good is a service if you can’t talk to anyone when needed. I have very little knowledge in technology and at 70 yrs old in a panic!
Family plan is useless
Bought the whole family plan. First issue in 3 years and got ZERO help.
Garbage service and a complete rip off.
Garbage service and a complete rip off.
Update Social Media
Why can’t I update my social media profile. Even after I remove it as soon as I click ADD the previous profile appears.
Password
I just got this and it says my password is wrong and the face recognition does not work poor app to be such a big company
Money Saver ??
Unpopular and FINALE $
Freezing
App keeps freezing. Can’t get beyond home page.
Too much Marketing
I get push notifications almost daily and a few each time I open any of the Norton products I have. Have trusted them for many years but now I am getting tired of non critical notifications. Although the help center states you can remove them but online chat could not help me either. I will be looking for a new provider. Give us the option to opt in or out of marketing and promo notifications and I would be happy.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)