Review Insights · App Store
Nanit
Udisense inc. · 35,301 ratings · ★ 4.7
4.7
★★★★★
35,301 ratings
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Top complaints - extracted from 32 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
10 negative reviews mention this · 31% of all complaints
★★★★★ "Keeps crashing in the middle of the night!!!!. In the past week, the app has disconnected from the camera several times in the middle of the night. Not only that, it kept crashing and logged me out in the middle of the night. How can I possibly rely on this??? What if my baby was crying…" - Maria kass
2
"nanit"
9 negative reviews mention this · 28% of all complaints
★★★★★ "Nanit has a monopoly and it sucks. I love it and I hate it. I love the data it gives me, but it’s SUCH A PAIN TO USE. The app crashes all the time, turns off in the middle of the night. It’s impossible to use while traveling. I really really hate it. But it’s basically the o…" - Amo8487
3
"give"
8 negative reviews mention this · 25% of all complaints
★★★★★ "Nanit has a monopoly and it sucks. I love it and I hate it. I love the data it gives me, but it’s SUCH A PAIN TO USE. The app crashes all the time, turns off in the middle of the night. It’s impossible to use while traveling. I really really hate it. But it’s basically the o…" - Amo8487
4
"icon"
7 negative reviews mention this · 22% of all complaints
★★★★★ "The new icon sucks. Go back to the old icon and you can have your stars back." - B.J.X
5
"through"
6 negative reviews mention this · 19% of all complaints
★★★★★ "horrible app. The connection on this app is absolutely horrible. I live in a small townhouse and it is constantly struggling to “get video stream” through the wifi. There are bug fixes and updates every other day that honestly seem to make the app worse.…" - c.l.h92
6
"features"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Nanit has a monopoly and it sucks. I love it and I hate it. I love the data it gives me, but it’s SUCH A PAIN TO USE. The app crashes all the time, turns off in the middle of the night. It’s impossible to use while traveling. I really really hate it. But it’s basically the o…" - Amo8487
7
"change"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Loved Old Version. I absolutely love the old version of nanit. I do not like the latest two updates. I miss seeing the nap snapshot on the main page. Now I have to dig through to find the nap summary to see how long they napped for and the times. I will chang…" - MaxRideALD
8
"option"
6 negative reviews mention this · 19% of all complaints
★★★★★ "New logo is awful…. Bring back the old one or at least give us the option, pretty please!" - DianaUT06
9
"stars"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Compared to a normal web cam, this has abysmal performance. Honestly shocked at this app receiving 4+ stars. It constantly disconnects. It has ridiculous delays. No matter what network I have it connected to. This is significantly less reliable than a normal WiFi web cam." - frustrated-app-user-2018
10
"times"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Keeps crashing in the middle of the night!!!!. In the past week, the app has disconnected from the camera several times in the middle of the night. Not only that, it kept crashing and logged me out in the middle of the night. How can I possibly rely on this??? What if my baby was crying…" - Maria kass
11
"sucks"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Nanit has a monopoly and it sucks. I love it and I hate it. I love the data it gives me, but it’s SUCH A PAIN TO USE. The app crashes all the time, turns off in the middle of the night. It’s impossible to use while traveling. I really really hate it. But it’s basically the o…" - Amo8487
12
"find"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Loved Old Version. I absolutely love the old version of nanit. I do not like the latest two updates. I miss seeing the nap snapshot on the main page. Now I have to dig through to find the nap summary to see how long they napped for and the times. I will chang…" - MaxRideALD
📋 All 32 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Compared to a normal web cam, this has abysmal performance
Honestly shocked at this app receiving 4+ stars. It constantly disconnects. It has ridiculous delays. No matter what network I have it connected to. This is significantly less reliable than a normal WiFi web cam.
Keeps crashing in the middle of the night!!!!
In the past week, the app has disconnected from the camera several times in the middle of the night. Not only that, it kept crashing and logged me out in the middle of the night. How can I possibly rely on this??? What if my baby was crying and I couldn’t hear them across the house??? It is SO FRUSTRATING. Replacing this with Infant Optics IMMEDIATELY. Other parents beware!
horrible app
The connection on this app is absolutely horrible. I live in a small townhouse and it is constantly struggling to “get video stream” through the wifi. There are bug fixes and updates every other day that honestly seem to make the app worse. If I could go back i’d get a non wifi camera for 1/4 of the price.
Glitchy for an expensive app
This app is so glitchy lately I hate it. It constantly freezes when I switch between viewing kids, when I go to a split screen mode, etc. The Insights were also very inaccurate when I had the free trial so I have no idea why I’d pay for an expensive subscription for something that I imagine is somehow using AI and doing a terrible job at it. Now I just have the “subscribe to Insights” text that is very annoyingly in the way on split screen mode especially and that, I imagine, is a sleazy way to get subscribers who just want that to go away so there’s an unobstructed view of their babies. If I could go back, I would never have splurged on these cameras. They are very much not worth it, especially for twins where you’d have to pay for two overpriced subscriptions for it to be usable.
Camera not turn on and customer service not responding
Camera not turn on and customer service not responding
No longer worth it
Nanit has jumped the shark.Typical pivot to a tiered plan where most of the capabilities are locked behind the most expensive one.
What’s most egregious is the fact that each camera you own needs its own subscription to avail more advanced features.
You’d think the kicker is the money grab. That’s partially true, but the real insult is that that the platform isn’t any faster, nor is the hardware any better, despite the increased costs.
The audio continues to be weak. App load times and video lag is still real. The video feed is good, but not good enough to warrant the additional costs.
I refuse to continue to give nanit another cent until they show that additional value comes with additional costs.
What’s most egregious is the fact that each camera you own needs its own subscription to avail more advanced features.
You’d think the kicker is the money grab. That’s partially true, but the real insult is that that the platform isn’t any faster, nor is the hardware any better, despite the increased costs.
The audio continues to be weak. App load times and video lag is still real. The video feed is good, but not good enough to warrant the additional costs.
I refuse to continue to give nanit another cent until they show that additional value comes with additional costs.
The new icon sucks
Go back to the old icon and you can have your stars back.
If I could write a review for 0 stars I would
The Nanit has been nothing but a headache after we have invested thousands of dollars and have TWO cameras. It is NOT user friendly and despite paying over $120 PER CHILD per year they continue to limit features. The camera qualities also suck. SAVE YOUR MONEY.
Stuck in a loop
I tried traveling with this thing and when I set it back up to pair with my internet back home I get stuck in this endless loop of the onboarding images. The second I think I’m done with it, I’m forced to swipe through it again and again. I need to delete the app and re download it.
New logo is awful…
Bring back the old one or at least give us the option, pretty please!
Please change the icon back
The old icon was easier to find. Please change it back or make it an option in settings for us to select our own.
Glitchy for an expensive app
This app is so glitchy lately I hate it. It constantly freezes when I switch between viewing kids, when I go to a split screen mode, etc. The Insights were also very inaccurate when I had the free trial so I have no idea why I’d pay for an expensive subscription for something that I imagine is somehow using AI and doing a terrible job at it. Now I just have the “subscribe to Insights” text that is very annoyingly in the way on split screen mode especially and that, I imagine, is a sleazy way to get subscribers who just want that to go away so there’s an unobstructed view of their babies. If I could go back, I would never have splurged on these cameras. They are very much not worth it, especially for twins where you’d have to pay for two overpriced subscriptions for it to be usable.
Camera not turn on and customer service not responding
Camera not turn on and customer service not responding
No longer worth it
Nanit has jumped the shark.Typical pivot to a tiered plan where most of the capabilities are locked behind the most expensive one.
What’s most egregious is the fact that each camera you own needs its own subscription to avail more advanced features.
You’d think the kicker is the money grab. That’s partially true, but the real insult is that that the platform isn’t any faster, nor is the hardware any better, despite the increased costs.
The audio continues to be weak. App load times and video lag is still real. The video feed is good, but not good enough to warrant the additional costs.
I refuse to continue to give nanit another cent until they show that additional value comes with additional costs.
What’s most egregious is the fact that each camera you own needs its own subscription to avail more advanced features.
You’d think the kicker is the money grab. That’s partially true, but the real insult is that that the platform isn’t any faster, nor is the hardware any better, despite the increased costs.
The audio continues to be weak. App load times and video lag is still real. The video feed is good, but not good enough to warrant the additional costs.
I refuse to continue to give nanit another cent until they show that additional value comes with additional costs.
The new icon sucks
Go back to the old icon and you can have your stars back.
If I could write a review for 0 stars I would
The Nanit has been nothing but a headache after we have invested thousands of dollars and have TWO cameras. It is NOT user friendly and despite paying over $120 PER CHILD per year they continue to limit features. The camera qualities also suck. SAVE YOUR MONEY.
Stuck in a loop
I tried traveling with this thing and when I set it back up to pair with my internet back home I get stuck in this endless loop of the onboarding images. The second I think I’m done with it, I’m forced to swipe through it again and again. I need to delete the app and re download it.
New logo is awful…
Bring back the old one or at least give us the option, pretty please!
Please change the icon back
The old icon was easier to find. Please change it back or make it an option in settings for us to select our own.
Awful
Absolutely awful. The ability to connect to the microphone to talk through it works maybe 20% of the time. I have 3 of these and they are absolutely awful, run far away, use a competitor. I’m literally typing this as we speak because my child is screaming and I can’t address them because the microphone won’t connect. Trash, absolute trash product.
New logo wtf
Really hard to find the app.. also weird to release a new logo without changing anything else in app… why?
Old icon was an ICON!
Please do a Cracker Barrel, and give us the old icon back. We will forgive whoever thought the new one was a good idea.
Why did you change the logo
The logo has always been pink now it’s blue on blue and doesn’t pop out anymore.
No dark mode icon
No dark mode icon. Why would you take that away with your new updated logo. Now I’m going to bury your app in a folder because it’s not black.
GIVE US A DARK MODE APP ICON
GIVE US A DARK MODE APP ICON
Inaccurate
This app and its metrics is so horribly inaccurate and glitchy
The metric data as far as time in bed wake up and go to sleep is always in accurate. They do give you the option to edit it, but even when you edit it, it doesn’t update. You also can’t properly send reports of Nanit not working because clicking “submit report” causes the app to crash.
Also I paid for the video history, and that’s incredibly glitchy. Also why is there no button to watch in 2x speed? That’s a very basic feature. Especially with the analytics so inaccurate, I’m always having to watch the video history to see when she actually woke up, but I have to watch in real time because the video scrubbing feature doesn’t work properly either.
The metric data as far as time in bed wake up and go to sleep is always in accurate. They do give you the option to edit it, but even when you edit it, it doesn’t update. You also can’t properly send reports of Nanit not working because clicking “submit report” causes the app to crash.
Also I paid for the video history, and that’s incredibly glitchy. Also why is there no button to watch in 2x speed? That’s a very basic feature. Especially with the analytics so inaccurate, I’m always having to watch the video history to see when she actually woke up, but I have to watch in real time because the video scrubbing feature doesn’t work properly either.
Nanit has a monopoly and it sucks
I love it and I hate it. I love the data it gives me, but it’s SUCH A PAIN TO USE. The app crashes all the time, turns off in the middle of the night. It’s impossible to use while traveling. I really really hate it. But it’s basically the only wifi camera on the market with the features I want. I have spent so much freaking time troubleshooting this dang camera in the past year.
Loved Old Version
I absolutely love the old version of nanit. I do not like the latest two updates. I miss seeing the nap snapshot on the main page. Now I have to dig through to find the nap summary to see how long they napped for and the times. I will change my review back to 5 Star if things change back or update to something better.
There's more to improve
Insist on highest standard, disagree and commit
Nanit has a monopoly and it sucks
I love it and I hate it. I love the data it gives me, but it’s SUCH A PAIN TO USE. The app crashes all the time, turns off in the middle of the night. It’s impossible to use while traveling. I really really hate it. But it’s basically the only wifi camera on the market with the features I want. I have spent so much freaking time troubleshooting this dang camera in the past year.
Loved Old Version
I absolutely love the old version of nanit. I do not like the latest two updates. I miss seeing the nap snapshot on the main page. Now I have to dig through to find the nap summary to see how long they napped for and the times. I will change my review back to 5 Star if things change back or update to something better.
There's more to improve
Insist on highest standard, disagree and commit
Atrocious Icon Change
New icon sucks. Lots of other reviews mentioning its similarities to several countless others. I keep having to search for it on my home screen, even though it’s been in the exact same spot for years. At least give us the option to choose the old one.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)