Review Insights · App Store
Napper: Baby Sleep Tracker
Napper AB · 3,828 ratings · ★ 4.9
4.9
★★★★★
3,828 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"baby"
13 negative reviews mention this · 43% of all complaints
★★★★★ "Too expensive. This app was helpful for me when my baby’s naps seemed to be all over the place and unpredictable. But my baby is just not a great sleeper in general and took 3 short naps until about 8 months of age which drove me crazy. This app did not h…" - carlos2222
2
"sleep"
13 negative reviews mention this · 43% of all complaints
★★★★★ "Too expensive. This app was helpful for me when my baby’s naps seemed to be all over the place and unpredictable. But my baby is just not a great sleeper in general and took 3 short naps until about 8 months of age which drove me crazy. This app did not h…" - carlos2222
3
"naps"
9 negative reviews mention this · 30% of all complaints
★★★★★ "Too expensive. This app was helpful for me when my baby’s naps seemed to be all over the place and unpredictable. But my baby is just not a great sleeper in general and took 3 short naps until about 8 months of age which drove me crazy. This app did not h…" - carlos2222
4
"night"
9 negative reviews mention this · 30% of all complaints
★★★★★ "Too expensive. This app was helpful for me when my baby’s naps seemed to be all over the place and unpredictable. But my baby is just not a great sleeper in general and took 3 short naps until about 8 months of age which drove me crazy. This app did not h…" - carlos2222
5
"longer"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Too expensive. This app was helpful for me when my baby’s naps seemed to be all over the place and unpredictable. But my baby is just not a great sleeper in general and took 3 short naps until about 8 months of age which drove me crazy. This app did not h…" - carlos2222
6
"update"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Statistics don’t update during sleep. During night time sleep the “all sleep” and “nighttime sleep” values don’t update and stay at 0. This is super frustrating as I’d love to see how much my baby has slept in order to decide whether to encourage it to keep sleeping or not. Dur…" - YaMeDa
7
"tracking"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Somewhat helpful. While the app did eventually somewhat predict baby’s sleep schedule, it was too cumbersome as I had another app that tracked all of baby’s activities so I didn’t like the effort of double tracking. Also, the app didn’t let you go back to pr…" - Mixalydian
8
"been"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Confusing calculation of total sleep hours. Just realized the app doesn’t accurately calculate the total hours of sleep (night and naps) which has been so confusing. For weeks I thought my baby was under sleeping but that’s totally wrong, I’ve had to manually count the hours myself. …" - Gina_0716
9
"didn"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Can’t edit. I didn’t so the subscription in time. I don’t think this was helpful at all and if you make a mistake you cannot edit it. It hasn’t helped me with a schedule and of anything going into an app verse listening to watch my child actually needs…" - quarter12
10
"think"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Can’t edit. I didn’t so the subscription in time. I don’t think this was helpful at all and if you make a mistake you cannot edit it. It hasn’t helped me with a schedule and of anything going into an app verse listening to watch my child actually needs…" - quarter12
11
"months"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Too expensive. This app was helpful for me when my baby’s naps seemed to be all over the place and unpredictable. But my baby is just not a great sleeper in general and took 3 short naps until about 8 months of age which drove me crazy. This app did not h…" - carlos2222
12
"wakes"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Too expensive. This app was helpful for me when my baby’s naps seemed to be all over the place and unpredictable. But my baby is just not a great sleeper in general and took 3 short naps until about 8 months of age which drove me crazy. This app did not h…" - carlos2222
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stupid
Waste of time. I do not recommend
Can’t edit
I didn’t so the subscription in time. I don’t think this was helpful at all and if you make a mistake you cannot edit it. It hasn’t helped me with a schedule and of anything going into an app verse listening to watch my child actually needs is harder.
Somewhat helpful
While the app did eventually somewhat predict baby’s sleep schedule, it was too cumbersome as I had another app that tracked all of baby’s activities so I didn’t like the effort of double tracking.
Also, the app didn’t let you go back to previous day/night time unless you deleted the wake/sleep sessions. This made it difficult to see every day’s specific amount of sleep and you only got vague statistics instead.
Also, the app didn’t let you go back to previous day/night time unless you deleted the wake/sleep sessions. This made it difficult to see every day’s specific amount of sleep and you only got vague statistics instead.
NO
This app has not helped us at all!!! She still takes short naps all day and after a month of using the app it still says it’s “fine tuning”. Don’t waste your time! And I paid the subscription, I want my money back.
For the price, the UI/UX is very clunky
Why if I start a nap can I not retroactively end it? Maybe it’s a bug, a very bad one, but if my son wakes up, he’s usually crying and the first thing on my mind is not let me end the nap timer. I think there is a section at the top that lets you adjust it but it doesn’t let you scroll to it in the edit nap before it slides away the screen
I need a refund
I cancelled my subscription today but just got charged
Newest upload is not user friendly
Need to make home screen customizable for the user. At 8 months old, I'm not tracking diaper changes unless baby is sick so for it to be in the middle of my home page is unnecessary. I'd rather see when baby last had medicine or ate solids. Too hard to find the list version. The way you once could scroll to see the list, you now see the previous day's info. Give me back the old version.
Latest update awful
The latest update for the UI is awful. It no longer is like the pictures they provide on the preview of this app. Please roll back to previous UI
Confusing calculation of total sleep hours
Just realized the app doesn’t accurately calculate the total hours of sleep (night and naps) which has been so confusing. For weeks I thought my baby was under sleeping but that’s totally wrong, I’ve had to manually count the hours myself. I expected better from a paid app. The interface also keeps changing which is annoying
Newest Update is Awful
We’ve used Napper for about a year, and have always enjoyed it, but the newest update has rendered the app unusable. The new display/appearance/format - whatever you want to call it - doesn’t provide all relevant information anymore and Napper support informed me there’s no way to switch back. For example, right now, the ring screen only tells me my daughter should’ve started a nap over 2 hours ago even though she shows no signs of being tired right now. It no longer shows me how long my baby has been awake, when was the last time she ate or had a diaper change, etc. We find ourselves now only using the calendar screen with the lines we enter throughout the day and doing the math ourselves to calculate how long she’s been awake and when she was last fed. The newest update has made the app more of a nuisance and an inconvenience and I think we’re at the point now of canceling our paid account and getting rid of the app.
Very confusing app
I used this app for 2 days but gave up! It keeps restarting the naps and I was so confused by what it’s doing! My baby slept at 8 pm and woke up for a night time feeding snd slept again around 1 AM! I had started bed tine at 8 pm then I tracked her wake up suddenly the whole timing changed to short naps throughout the night from 1 AM to 7 AM! I am an engineer not a dumb person but this app is definitely not user friendly!
Expensive
They have you put in information and get you ready to go before presenting the price. I’m super disappointed because it seems like an amazing app but they should be forward with the price so we don’t input time if we can’t afford it
Bad experience
I didn’t like and the tell me that will give me 3 days free but they take my money
Pretty app ruined my great sleeper
Since my baby was born he was a great sleeper! We started tracking after the 4 month sleep regression because that transition really impacted him and we wanted to be sure he got enough sleep. I noticed something off when he turned 5 months and the app dramatically shifted his sleep need, however I stuck with it just for tracking purposes.
Slowly over time it “learned” my baby found it more interesting to be awake and suggested less and less sleep. At about 8 months, I turned to my husband and said “maybe our baby isn’t a good sleeper after all”. After about 2 months of terrible sleep, we hired a sleep nanny and she corrected his sleep in less than 4 days. He went from maybe sleeping 12 hours total sleep, to 12 hours night sleep and 3-4 hrs day sleep. Not to mention he no longer wakes up 2-4 times each night. I mean he sleeps straight through!
Really it’s our fault as parents for not recognizing this sooner, but for such a costly app I’m disappointed they don’t use better recommendation logic to determine minimum sleep patterns and wake windows. I can compare this to the Pampers app, which was much much better at that. I wish I would’ve spent the extra money for that one up front instead of just trying to save money.
I will say, as a person that works in tech, this app has a nice UI compared to the others. Hence the 1 star.
Slowly over time it “learned” my baby found it more interesting to be awake and suggested less and less sleep. At about 8 months, I turned to my husband and said “maybe our baby isn’t a good sleeper after all”. After about 2 months of terrible sleep, we hired a sleep nanny and she corrected his sleep in less than 4 days. He went from maybe sleeping 12 hours total sleep, to 12 hours night sleep and 3-4 hrs day sleep. Not to mention he no longer wakes up 2-4 times each night. I mean he sleeps straight through!
Really it’s our fault as parents for not recognizing this sooner, but for such a costly app I’m disappointed they don’t use better recommendation logic to determine minimum sleep patterns and wake windows. I can compare this to the Pampers app, which was much much better at that. I wish I would’ve spent the extra money for that one up front instead of just trying to save money.
I will say, as a person that works in tech, this app has a nice UI compared to the others. Hence the 1 star.
Horrible
I’ve used it for months and it has yet to provide me with anything close to what it advertises. It massively overshoots or undershoots all sleep. I got it because I was severely struggling with nap 2 and night wakes. I have a 15 month old that still has night wakes and I’m trying to drop naps but it’s been hard as she gets nowhere near the sleep she is supposed to. I am very frustrated with the app. It keeps telling me my second nap is overdue and I think it’s actually well overshooting her second nap. I’ve been in a massive overtired mess since getting the app and it has not improved sleep at all.
Didn’t help or change anything.
This app would be better if it were just a sleep tracker and didn’t integrate an algorithm. It suggests really dumb stuff.
Basically we have to pay attention to when our kid is getting tired and plan accordingly.
We got this app to try to help us get longer sleep windows and a reasonable wake up time (like, 5:30 instead of 3:45) and the app just kept telling us the kid would wake up at 3:53 or 4:02 and not making any suggestions or changes to help us walk that forward.
We also have not seen any improvement in night time sleep time or daily sleep time. Our kid is chronically under the averages by 2-3 hours a day.
By the numbers, this app has been a fail for us. Charging $70 to sleep deprived parents for a product that doesn’t work seems exploitative. ¯\_(ツ)_/¯ yay capitalism I guess.
AI is like HR; they aren’t on your side #beverTalkToCops
Basically we have to pay attention to when our kid is getting tired and plan accordingly.
We got this app to try to help us get longer sleep windows and a reasonable wake up time (like, 5:30 instead of 3:45) and the app just kept telling us the kid would wake up at 3:53 or 4:02 and not making any suggestions or changes to help us walk that forward.
We also have not seen any improvement in night time sleep time or daily sleep time. Our kid is chronically under the averages by 2-3 hours a day.
By the numbers, this app has been a fail for us. Charging $70 to sleep deprived parents for a product that doesn’t work seems exploitative. ¯\_(ツ)_/¯ yay capitalism I guess.
AI is like HR; they aren’t on your side #beverTalkToCops
Disappointed
Regret - the idea is great and some designs are nice but there are much better options out there. Search well before committing.
Ladrones
Ladrones! No tengo la aplicacion y mes a mes me estn cobrando automáticamente la app! Ya envié correo del cual se comunicaron conmigo y me siguen haciendo el debito de mi tarjeta y ni contestan los correos
Too expensive
This app was helpful for me when my baby’s naps seemed to be all over the place and unpredictable. But my baby is just not a great sleeper in general and took 3 short naps until about 8 months of age which drove me crazy. This app did not help him take longer naps but it did help me track his sleep in general. Also it did not take into account night wakes or offer any ideas or solutions so again it was just an app to track sleep. So in my opinion it should not cost as much as it did.
Difficult to navigate
The app is not user friendly. Lots of clicking around at 2am when I am tired with a baby that won’t sleep. Would appreciate a more intuitive design for the user
Statistics don’t update during sleep
During night time sleep the “all sleep” and “nighttime sleep” values don’t update and stay at 0. This is super frustrating as I’d love to see how much my baby has slept in order to decide whether to encourage it to keep sleeping or not. During the day the “daytime sleep”
And “all sleep” values only update unreliably. Sometimes they do, sometimes they don’t automatically and only when I add a brief nap pause which then seems to trigger a refresh. please fix!!
And “all sleep” values only update unreliably. Sometimes they do, sometimes they don’t automatically and only when I add a brief nap pause which then seems to trigger a refresh. please fix!!
Wake windows way too long
I had the napper app (paid version) for a couple months for my 5-6 month old to get a handle on her naps because we were struggling with short naps and getting the last nap in everyday. It said that it was 100 percent accurate and that it had learned her sleep cycles enough to make her ideal schedule, so this isn’t a review of the first few weeks using it. This app suggested her morning wake window be 3 hours long (which is too long for her) and then she’d only nap 35 min. Her second wake window would be like 3 hours and 45 mins. (Again, too long) giving us a short second nap and when it would suggest a third nap time- it would be so late in the day, putting her bed time a couple hours later than it should be. So if we’d skip the nap, the app would only change her bedtime by like 15 mins, suggesting her last wake window be up to 6 hours long. For a 6 month old!! I finally stopped using it, gave much shorter wake windows, and we are now getting 1-2 hour long naps regularly capping wake windows at 3-3.5 hours in the evening. Don’t waste your time or money.
Not intuitive
The interface of this app is so confusing and so difficult to use. I bought the paid version after hearing good things but compared to our other baby tracker apps I spend so much longer just trying to find the buttons I need to push to log the sleep. By the time I’ve correctly logged a nap, she’s already awake again. Sadly I regret this purchase.
Please stop changing the interface
I originally loved this app for its simple design and easy sleep tracking. I’ve used it for a year and a half, and the UI has changed completely at least twice. The latest update is so unintuitive it’s almost unusable. Please stop fixing something that wasn’t broken to begin with. It took me long enough to get used to the previous update, and now I have to learn a whole new UI that hides useful features.
Naja..
AI funktioniert überhaupt nicht, da ist Würfeln genauer. Der Unterschied zwischen Nap und Schlafen macht keinen Sinn, genauso wenig wie Aufwachen und Nächtliches Aufwachen. Als ob da ein Unterschied wäre. Die Charts sind nicht veränderbar und relativ einfach und langweilig im Vergleich. Leider hat meine Freundin diese App haben wollen ich hätte sie nie gekauft für den Preis..
Apple watch + better widgets
We actually love this app and decided to pay for the yearly subscription as it’s been fairly accurate when our baby needs to sleep. In comparison with huckleberry or the pampers sleep coach, the price of this one and the additional features it’s worth the investment. I will change my rating once these things are added to the app.
1) Apple watch integration. This would be very helpful when phone is not close by and it will allow to mark something easier.
2) The history should also say how long has it been since last x. It only says the time and yes I can do the math but for a sleep deprived parent, I don’t want to use the little brain power I have left to do the math. That should be for ALL elements (feedings, diaper change, naps, bedtime etc) it could be integrated underneath the time “1 hour since last feed).
3) Better widgets. And this is also for the tiny notification that can be added in the lockscreen. I’m happy the last update you guys added a larger version of the widget but I can’t customize it. My baby is not on solida yet and having that there instead for example diaper change is not helpful. Allow the user to have options or add more widgets with different options. For the widget in the notification bar in the lockscreen instead of just having sleep, add more options, or in one option allow the parent to see different things like diaper change, last feed etc. having just sleep it may be helpful but I have to go into the app all the time to check for “last x” and that’s not helpful. Make things easier for the user right now it’s not.
One more thing, I think there’s a bug because sometimes I see the sleep tracker on the notification in the lock screen and sometimes I don’t and that’s something REALLY important to see easily.
Good job team, I’m looking forward to see amazing improvements and changes to this app.
1) Apple watch integration. This would be very helpful when phone is not close by and it will allow to mark something easier.
2) The history should also say how long has it been since last x. It only says the time and yes I can do the math but for a sleep deprived parent, I don’t want to use the little brain power I have left to do the math. That should be for ALL elements (feedings, diaper change, naps, bedtime etc) it could be integrated underneath the time “1 hour since last feed).
3) Better widgets. And this is also for the tiny notification that can be added in the lockscreen. I’m happy the last update you guys added a larger version of the widget but I can’t customize it. My baby is not on solida yet and having that there instead for example diaper change is not helpful. Allow the user to have options or add more widgets with different options. For the widget in the notification bar in the lockscreen instead of just having sleep, add more options, or in one option allow the parent to see different things like diaper change, last feed etc. having just sleep it may be helpful but I have to go into the app all the time to check for “last x” and that’s not helpful. Make things easier for the user right now it’s not.
One more thing, I think there’s a bug because sometimes I see the sleep tracker on the notification in the lock screen and sometimes I don’t and that’s something REALLY important to see easily.
Good job team, I’m looking forward to see amazing improvements and changes to this app.
Custom naps aren’t really custom.
I selected custom naps originally because my baby didn’t necessarily follow the timeline for transitioning over. I selected 3 naps per day but then noticed it was only doing 2. I contacted support and they said it is because she entered an age for 2 naps. Okay well she isn’t ready to transition so WHY can’t I CUSTOMIZE the naps? Defeats the purpose of “custom”. I really loved loved this app but that feature made me mad. Would be nice if they would just actually make it custom.
Bad UI
Difficult to edit mistakes. Difficult to use if you miss tracking a nap or forget to pause a nap. Editing events is confusing
Good for sleep, not so good for tracking
The app is good, it’s spot on with the timing for naps. It’s not magic, our baby still wakes up many times through the night but is understandable as babies go through many things that will make their sleep challenging. I’m giving two stars not because the sleep tracking but because of the bugs and interface. - I love the graph that shows the day and night ahead but you make the effort of tracking everything and then the nice interface disappear and you can’t see how the night went again with the nice graph and only with the historical one which is awful. The sleep is split in two days and so hard to know what is for what night. - Tracking night wakings and things in general is difficult when you or your partner did it and you’re out of sync. You end up duplicating or missing things. - It’s also a mess using the widgets again keeping them in sync with your partner's. Most of the time they’re not up to date and you know the baby was put to sleep and he has a night waking you use the widget and it is not the waking what you did but another sleep and the app accepts it without complaining. - is not clear what you’ll do when clicking the widget. I’ll give 5 stars when those issues are fixed, but those are pretty big issues for me.
App was working amazing before recent update
This app has been wonderful until the most recent update, and I do not like the changes, and it will not record accurately and crashes, and is very glitchy. Please fix! I would totally give it five stars, if it was working correctly again.
Sentiment summary
98%
Positive (4-5★)
0%
Neutral (3★)
2%
Negative (1-2★)