Review Insights · App Store
Peloton: Fitness & Workouts
Peloton Interactive, Inc. · 812,260 ratings · ★ 4.9
4.9
★★★★★
812,260 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"peloton"
10 negative reviews mention this · 26% of all complaints
★★★★★ "Too Expensive. I really wanted to like the peloton bike + app but the subscription model completely ruined it for me. After spending a premium price on the bike itself, it’s ridiculous that so many features are locked behind yet another ridiculously high …" - Jimmyeatsworlds
2
"workout"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Stack and Workout Schedule editing bugged since update 15.125.0. Please fix the new bugs, it’s very annoying not being able to edit my workout schedule or rearrange my stacked classes. The dragging and dropping feature of these is bugged." - InfiniteLife29
3
"classes"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Stack and Workout Schedule editing bugged since update 15.125.0. Please fix the new bugs, it’s very annoying not being able to edit my workout schedule or rearrange my stacked classes. The dragging and dropping feature of these is bugged." - InfiniteLife29
4
"class"
7 negative reviews mention this · 18% of all complaints
★★★★★ "DO NOT UPDATE. Current version crashes every time class plays. App broken.... Fix now please!" - PapaRLH2, Cliffwood NJ
5
"bike"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Too Expensive. I really wanted to like the peloton bike + app but the subscription model completely ruined it for me. After spending a premium price on the bike itself, it’s ridiculous that so many features are locked behind yet another ridiculously high …" - Jimmyeatsworlds
6
"every"
6 negative reviews mention this · 16% of all complaints
★★★★★ "DO NOT UPDATE. Current version crashes every time class plays. App broken.... Fix now please!" - PapaRLH2, Cliffwood NJ
7
"apple"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Worst app ever. Apple Watch setup never works. Peloton on the bike constantly gets locked up with popup messages. Just let me ride the freaking bike" - Derperific
8
"watch"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Worst app ever. Apple Watch setup never works. Peloton on the bike constantly gets locked up with popup messages. Just let me ride the freaking bike" - Derperific
9
"work"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Stack and Workout Schedule editing bugged since update 15.125.0. Please fix the new bugs, it’s very annoying not being able to edit my workout schedule or rearrange my stacked classes. The dragging and dropping feature of these is bugged." - InfiniteLife29
10
"workouts"
6 negative reviews mention this · 16% of all complaints
★★★★★ "App froze. Every time I do a long running workouts on my iPad the app froze on near the end of the workout." - Beckyz14
11
"update"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Fix the app!. Since the latest update it keeps crashing." - Rich08
12
"feed"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Teams are overwhelming personal feed. Teams are overwhelming personal feed" - J-T-Ka
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Fix the app!
Since the latest update it keeps crashing.
DO NOT UPDATE
Current version crashes every time class plays. App broken.... Fix now please!
App keeps crashing
Please fix! It’s not usable
Too Expensive
I really wanted to like the peloton bike + app but the subscription model completely ruined it for me. After spending a premium price on the bike itself, it’s ridiculous that so many features are locked behind yet another ridiculously high monthly fee. You’d think owning the bike would give you access to the basic functionality, but instead it feels like you’re renting a part of a product you you already own. Adding insult to injury my bike needed a repair of the pedal and it cost me $100 to get the part that I had to install.
I will say the bike is well built in the class are pretty awesome but charging hundred a year feels a bit greedy. I would be happy to pay a good price, but this is just appalling.
I will say the bike is well built in the class are pretty awesome but charging hundred a year feels a bit greedy. I would be happy to pay a good price, but this is just appalling.
Complete Garbage
Never use this
Worst app ever
Apple Watch setup never works. Peloton on the bike constantly gets locked up with popup messages.
Just let me ride the freaking bike
Just let me ride the freaking bike
Watch app no longer working
Apple Watch app crashes upon loading. Please address this bug promptly.
Teams are overwhelming personal feed
Teams are overwhelming personal feed
Cannot Synch with Apple Watch
I used to rate app 5 stars but recently the app and iPhone watch do not synch. The Peleton app on my iwatch will not load properly.
Bike is now paperweight
After paying thousands of dollars for a Peloton, they discontinued classes and bike is no longer anything more than a stationary bike. Don’t trust this company.
Grift
Put all the classes I liked and regularly watch behind the peloton one plus subscription. I was already paying a subscription to access the stuff now you just removed all my favorite classes. I’m going to cancel.
Outdoor runs
Terrible for tracking outdoor runs. Stick to your watches if you want it to be accurate
Notifications stopped working - I no longer get scheduled class reminders
Very disappointed in the latest versions of this app.. seems it’s loaded with bugs and issues. I used to get scheduled class notifications all the time but over the last couple weeks or so these have stopped.. I’ve tried everything but no solution.
Useless
I purchased their $15.99 subscription and the next day upgraded to $28.99. I got a pop up saying I’d be prorated which makes absolute sense. I was never prorated/refunded. I put in a refund request via Apple and they were useless and directed me to Peloton. Peloton were useless and incompetent and directed me to Apple. No one wanted to be responsible. I really enjoyed their classes what a shame
Not good unless you subscribe
Hard to remember how to use the bike with the app when you’re not subscribed so you can still track your rides.
Heart rate monitor never works.
The classes and instructors are great but the app never works with the heart rate monitor on the watch or polar heart rate monitors. Very frustrating.
Careful with their scam
I rented out a peloton and their extremely rude team tried calling to schedule delivery but it was impossible to understand them. They then told me that if I wanted my bike I would have to call somewhere, which obviously I wouldn’t. Worst delivery experience of my life. They never delivered. If I don’t call back they take my cash. Aka a scam!!!!
Fixes needed
Love this app and use it daily, but it needs some fixes. The elevation gain is not tracking, even though all other stats are. I can do an entire hike at incline and the elevation gain at the end says “1”.
Also, the app will connect to my Fitbit for the first walk, but once I finish it disconnects and then will not find it again to connect to even if I’m doing multiple walks in a row. Please fix!
Also, the app will connect to my Fitbit for the first walk, but once I finish it disconnects and then will not find it again to connect to even if I’m doing multiple walks in a row. Please fix!
Why
I feel like any workout that gets tracked and synced with the app should count towards daily streaks if you’re recording the info in the app and working out why can’t you keep your daily streaks going?
HATE the new feed
When the feed showed every workout it was my favorite part of the app. With the recent updates where it only shows workouts with achievement badges, it has become completely irrelevant to me. I miss being able to see all of my friends workouts. Also, it makes me feel bad when I work really hard in a workout and get an output that I’m proud of, but because I didn’t get a PR badge it doesn’t show up in the feed and no one can see it. This has been a huge loss for me with the overall Peloton experience.
Overpriced with no way out
This app is fine but the business practices are garbage. I cancelled my subscription almost a year ago now and still have been getting charged $50 a month. I’ve triple checked every app and website and all show no active membership. Help center is basically useless and good luck finding the cancel button.
Social Feed is Buggy
Entire app is great except the social feed that shows all your friends your workout history is buddy and doesn’t work. No way to contact anyone to tell them, only lets you chat with an AI bot that doesn’t understand the problem.
Bring back the feed
The differentiator of Peloton was being a community with my friends and giving/receiving high fives. You took that away. Bring it back. Why hide workouts?
worthless unless you are physically stuck to your peloton product at all times
hey! sometimes i work out without a peloton… go figure. so i naïvely DL and open pelo app , go to “add workout” for my outside bike ride!…. and nope! no can do. really? no simple “feature”to be able to log ANY workouts? m-kay. deleted.
App bugs
- Stop resetting Bookmarks page cursor to top of page. The Bookmarks page cursor keeps resetting to the top of the page when you briefly navigate off. This forces me to have to scroll down to reach the intended class
- Your schedule page shows blank screen. Live & Encore page works fine
- Your schedule page shows blank screen. Live & Encore page works fine
Bring back old app
I miss seeing my friends workouts on the feed. I don’t know why I just see random ones that contain badges, I don’t care about that - seeing what my friends are up to motivates me to get moving too.
Another half baked update
They have recently pushed a new feature suggesting workouts. Unfortunately those workouts suggest items that aren’t well thought out and unable to provide feedback. The “audio only” run classes do not work indoors as they require a gps rather than picking up Apple Watch motion. The workout routines suggest these as part of your daily class recommendations with no way to change these recommendations or provide feedback that an outdoor run with 2” of snow on the ground isn’t what I’m looking for. Another poorly thought out feature from the product team.
UI Performance not improved
Laggy and unresponsive home screen and class listings are not fixed as of v15.121.1. i suspect this is related to the recent ai insights being added.
Couldn’t pause membership
You can’t do it in the app at all. Charge me $60 for a thing I can’t use, why? I called support and they told me to get lost. I just wanted to pause. Beware.
Stack and Workout Schedule editing bugged since update 15.125.0
Please fix the new bugs, it’s very annoying not being able to edit my workout schedule or rearrange my stacked classes. The dragging and dropping feature of these is bugged.
Good programming. Annoying app
I've been subscribed to Peloton for over 8 years and have been a regular user of both the apps and the bike (I'm considered Legend on their loyalty tiers, though as far as I can tell that doesn't mean anything). Over the past several months, Peloton has taken to delivering an in app pop up literally every time I open the app. They are constantly bombarding me with ads for products that are irrelevant to me, and making it more difficult to find what I'm looking for. While I still love Peloton content, they get 2 stars for the app
Calendar app issues
Gave the app permission to WRITE to calendar in order to add classes to my schedule for the week
App refuses to write unless they have FULL calendar permission
Not going to happen
Either work within the accepted parameters (write to cal with WRITE permissions) or have me do way less rides
App refuses to write unless they have FULL calendar permission
Not going to happen
Either work within the accepted parameters (write to cal with WRITE permissions) or have me do way less rides
Insight are odd
Latest incorporation insights is odd. It’s centered on the page and gives generic disingenuous feedback. Goes contra to the vibe the instructors have. Please remove them or make them better
Terrible Navigation!
On Apple TV can just go into category & filter. I just want to find a 20 min shadow boxing class on the iPhone app & I have to build my own search!
App froze
Every time I do a long running workouts on my iPad the app froze on near the end of the workout.
Updated app sucks
You cannot filter on mobile app with the update. You can’t select Yoga or Mediation classes - you have to use the search field. TERRIBLE redesign
Too expensive
Memberships are too expensive and confusing to know which will work best for me.
App closes out while recording workout at studio
Every time I go to log my workout while I’m actually at a studio, the app closes out and won’t log my workout!
Sentiment summary
99%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)