Review Insights · App Store
Runna: Running Plans & Coach
Strava, Inc. · 28,779 ratings · ★ 4.9
4.9
★★★★★
28,779 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"apple"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Does not work with Apple Watch. This app is a disaster if you use an Apple Watch. It doesn’t sync properly not matter which way I try, and will end up messing up all of your stats." - Essgee67
2
"watch"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Does not work with Apple Watch. This app is a disaster if you use an Apple Watch. It doesn’t sync properly not matter which way I try, and will end up messing up all of your stats." - Essgee67
3
"workouts"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Plan is good, issues with accurate logging. Nonstandard weekly schedule.. The app continues to log my workouts in the middle of the night even though I am running during the day. This messes with the whole scheduling feature as the app thinks I didn’t do the run on the day I was supposed to and moves that run to …" - jack981708
4
"running"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Plan is good, issues with accurate logging. Nonstandard weekly schedule.. The app continues to log my workouts in the middle of the night even though I am running during the day. This messes with the whole scheduling feature as the app thinks I didn’t do the run on the day I was supposed to and moves that run to …" - jack981708
5
"runna"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Plan is good, issues with accurate logging. Nonstandard weekly schedule.. The app continues to log my workouts in the middle of the night even though I am running during the day. This messes with the whole scheduling feature as the app thinks I didn’t do the run on the day I was supposed to and moves that run to …" - jack981708
6
"free"
7 negative reviews mention this · 21% of all complaints
★★★★★ "Plan is good, issues with accurate logging. Nonstandard weekly schedule.. The app continues to log my workouts in the middle of the night even though I am running during the day. This messes with the whole scheduling feature as the app thinks I didn’t do the run on the day I was supposed to and moves that run to …" - jack981708
7
"strava"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Changed since Strava. As much as they said the app would remain the same you can’t get any free plans now. Even basic back to running plans you have to subscribe after a few weeks. I adored this app and it was the first thing that motivated me. But I can’t affor…" - FinnAndFeather
8
"subscription"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Strava Sellout. Loved this app so much. Now that Strava bought it, you can’t use the running plans without paying $20/month. Running is supposed to be free and fun. Not a subscription service. Stop being greedy #everyonedeservestorun" - 123456 foodle
9
"apple watch"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Does not work with Apple Watch. This app is a disaster if you use an Apple Watch. It doesn’t sync properly not matter which way I try, and will end up messing up all of your stats." - Essgee67
10
"plan"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Plan is good, issues with accurate logging. Nonstandard weekly schedule.. The app continues to log my workouts in the middle of the night even though I am running during the day. This messes with the whole scheduling feature as the app thinks I didn’t do the run on the day I was supposed to and moves that run to …" - jack981708
11
"weeks"
5 negative reviews mention this · 15% of all complaints
★★★★★ "Plan is good, issues with accurate logging. Nonstandard weekly schedule.. The app continues to log my workouts in the middle of the night even though I am running during the day. This messes with the whole scheduling feature as the app thinks I didn’t do the run on the day I was supposed to and moves that run to …" - jack981708
12
"does"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Does not work with Apple Watch. This app is a disaster if you use an Apple Watch. It doesn’t sync properly not matter which way I try, and will end up messing up all of your stats." - Essgee67
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Does not work with Apple Watch
This app is a disaster if you use an Apple Watch. It doesn’t sync properly not matter which way I try, and will end up messing up all of your stats.
Not beginner friendly
The app that I downloaded to try to make me faster has a limitation on how SLOW one can be. I run suuuuper slow, I’m a beginner and I don’t want to get injured. I just completed my first 10k, but it was over 2hrs 5min which is their limit on how slow someone can be to enter their training program. This is so exclusionary and disappointing. The whole point of this app was to work to get faster, and I’m not even fast enough to qualify to get started. That really sucks.
Used to be a Good App
I used to love this app. The app was functional without paying for it. Now the whole program is behind a paywall unless you subscribe. They won’t let you see anything past two weeks. For the price of a program, you would be better off upgrading your watch and getting one that can build you a program based off your fitness. I would love to see this app have a free version again much like Strava. I just can’t justify the price
Strava Sellout
Loved this app so much. Now that Strava bought it, you can’t use the running plans without paying $20/month. Running is supposed to be free and fun. Not a subscription service. Stop being greedy #everyonedeservestorun
upsell upsell upsell
you’re a running app, know your place
Watch app continues to be the Achilles heel
I want to love this app, but the Apple Watch app continues to be a huge let down. Incredibly unreliable, loses runs, runs with no data, no audio cues. Just a huge disappointment after many years of trying.
26.04.23: lost another run. “Thank you for running with Runna - we will now delete your data”. I’m furious!
26.04.23: lost another run. “Thank you for running with Runna - we will now delete your data”. I’m furious!
Had High Hopes
LOTS of people love this app and I thought I would too. It has some great features and I’m sure if I used it for a few months I’d be stoked. BUT for me the robotic voice/prompts (in 2026 no less) was a real deal killer. I don’t need to be reminded that the robots are coming after all of us in the middle of my blissful training. But hey, maybe I’ll be able to outrun them! (Doubtful). Fix this and I’ll join the fold.
Planning Sucks
not sure why the program is telling me to do 3.2 miles without stopping for my first run in order to reach my 5k goal. i deleted and remade my account multiple times too in case the settings were wrong. if i could run 3.2 miles already i wouldn’t use this stupid app. don’t use if you’re a beginner
Terrible
Seems like a decent running app but prices are outrageous , get Kiprun pacer instead it’s free and honestly better. Would not recommend.
App glitches and you can’t get help to fix it
The app glitched on me and has screwed up all my info and I have reached out to them several times over and got ZERO help…this would be a good app if it didn’t glitch and screw up my whole tracking
Save your money
This is nothing more than a glorified spreadsheet of unattainable paces. The AI feedback is total garbage and isn’t personalized to anything other than your pace. It completely ignores metrics such as heart rate and rate of perceived exertion. Its plans also prescribe unattainable pace targets that are rather frustrating. Not worth the money.
Does not function as advertised.
This app is completely useless when trying to integrate it with Apple Watch Ultra 2. It does not record the workouts nor does it offer to add any recorded on my watch.
Terrible Customer Service
I have never had such a terrible experience with customer service. They are completely unavailable, unresponsive and unhelpful. When you reach out, you get a message saying that they are behind in requests and will get back to you in 1-3 days. They have reps working across the world and they will respond at 2am local time and by the time I would see the request they were done for the day. They do all of their customer service via a messaging within the app. I never ended up getting my subscriptions to link and wasted hours in loops with their customer service and redownloading and resetting up my running plan.
When it worked it was great but it glitched more than it worked.
When it worked it was great but it glitched more than it worked.
Worst customer service
Tried 3 times to cancel and could not. They keep charging. It’s essentially the Columbia House Records scam or today.
Can’t workout with Apple Watch
I’m not sure what happened, but lately when I try to start a workout it says it’s connecting to my Apple Watch and then it just hangs forever. It’s so frustrating and I’ve had to fully disconnect my watch from the app to be able to start any workouts. I won’t be renewing my subscription after this
Waste of money
The app is great, and I’m a long time Strava premium user, but this app didn’t tell me anything that 5 minutes with ChatGPT couldn’t. The custom plan run a built vs ChatGPT were nearly identical. Don’t wast the money.
Not user friendly
As someone that is not super tech savvy, this was not user-friendly enough for me. I did everything it told me to do to connect it in my phone with my health app and my Apple Watch.. After three days and one completely unaccounted for run, I canceled the free membership. Do not recommend.
HORRIBLE
you can’t cancel your subscription. They make it IMPOSSIBLE
It’s great until it isn’t
I love the integrations between Apple health and Strava. The plans will update dynamically too based on how you do on previous runs. Very cool. But when you have B races that are not ordinary races, it throws a wrench in your plan. The app seems to want you to start workouts in Runna. And if you don’t, you get hit with Strava tax on cooldown/rest periods.
This app is nearly there. Just needs a bit more flexibility so users staying a run from ANY app can have the same benefits as if you started it from Runna.
This app is nearly there. Just needs a bit more flexibility so users staying a run from ANY app can have the same benefits as if you started it from Runna.
Not user friendly
I just wanted an app to track my time/pace. Every time I open this app I’m bombarded by requests for permissions, pop-up menus, and sometimes it stops tracking my run to ask me to enable yet another permission and close another pop-up , or look at another feature.
Difficult to cancel
This is my first time writing a review for an app. Good luck trying to cancel, I’m still working on it. The app tells you to go to their website to cancel and their website says to go to the app. The app subscription does not show up in Apple Subscriptions, so you can’t easily cancel or get renewal emails.
Beware! Uncancellable sub
Prominently subscribe. Multiple attempts to contact support and their billing merchant, paddle, to cancel my subscription, but all avenues are met with continual routing to other party.
Canceling is impossible
They make canceling hard you have to go on some website called paddle which makes no sense and customer service does not help
Underimpressed
I canceled during the trial and they still charged me and I can’t get ahold of anyone to fix it. It’s unimpressive. The strength workouts suck and I just don’t feel like the data is worth it.
Plan is good, issues with accurate logging. Nonstandard weekly schedule.
The app continues to log my workouts in the middle of the night even though I am running during the day. This messes with the whole scheduling feature as the app thinks I didn’t do the run on the day I was supposed to and moves that run to the next day. It defeats using the app at all except for getting the initial ai plan. I just have to ignore it telling me when to run. The times are accurate on my watch so it’s not a time zone issue on my phone. I have seen Reddit posts where others are having similar issues and have reached out and been told that it’s not a priority for Runna to address which is….not a great sign that I should spend money on this.
Also, in the US, our weeks start on Sunday. There is no way to modify this in the app either. Other people have reached out about this and Runna has allegedly said this is also not an issue and people just need to adapt. I have many other fitness apps and they have the feature integrated in so I don’t see why Runna also can’t do this. This also messes with scheduling as I have to work in running around two part time jobs that are both based on a work week starting on Sunday.
I can’t recommend others pay for the app if Runna is not willing to address known problems. I myself will not be paying past the initial free plan unless these issues are addressed.
Also, in the US, our weeks start on Sunday. There is no way to modify this in the app either. Other people have reached out about this and Runna has allegedly said this is also not an issue and people just need to adapt. I have many other fitness apps and they have the feature integrated in so I don’t see why Runna also can’t do this. This also messes with scheduling as I have to work in running around two part time jobs that are both based on a work week starting on Sunday.
I can’t recommend others pay for the app if Runna is not willing to address known problems. I myself will not be paying past the initial free plan unless these issues are addressed.
Changed since Strava
As much as they said the app would remain the same you can’t get any free plans now. Even basic back to running plans you have to subscribe after a few weeks. I adored this app and it was the first thing that motivated me. But I can’t afford to pay for this and truly loved having some free options. How disappointing.
Cool app but too many syncing issues
I experience syncing issues with my phone very frequently. The fact that I have to manually go to the app on my watch and select “sync” is already a big ask.
The concept of the app is great, it did help me a lot for my last 10k, but you need to make syncing flawless and it’s very farm from it.
The concept of the app is great, it did help me a lot for my last 10k, but you need to make syncing flawless and it’s very farm from it.
I can’t with the out dated ai voice
I downloaded Runna because everyone was raving about it on YouTube, but three weeks, 3x run a week in I decided to go with other app, simply because I can’t stand the ai voice! It’s 2026… you can do better Runna
Took a nosedive recently
Let me start by saying this app has been a great tool for training and improving your runs. I’ve used it since 2024 and have enjoyed it. But in the last 1-2 weeks I’m not sure what changed. I have to run ~quarter mile before it realizes I’ve started my run and then it continuously says “pausing” and “resuming” over and over despite me not stopping. It would also be nice if the app updates would actually tell us what is being updated rather than useless metaphors.
Cant edit workout schedule??
This was once my favorite app but now the free version is so limited it’s borderline useless. I want to be able to move workouts throughout the week. In the past at least we had editing within the week as an option. At least give us a way to complete missed workouts.
Id prefer to use the app but with its limitations, and a costly subscription plan, I’m better off using chatgpt to create a more custom and flexible plan.
Ive been a Runna user since they launched - when it felt like they actually cared about their users. Now it seems they’ve fallen to corporate greed. Extremely disappointing.
Id prefer to use the app but with its limitations, and a costly subscription plan, I’m better off using chatgpt to create a more custom and flexible plan.
Ive been a Runna user since they launched - when it felt like they actually cared about their users. Now it seems they’ve fallen to corporate greed. Extremely disappointing.
Fails to record runs sometimes
I think the app when it comes to scheduling and planning workouts accordingly is awesome and the flexibility to move them around as well. My only problem is that the app glitches constantly and fails to record my runs, which is annoying. I cannot see my data when it comes to pace breakdowns per mile etc.
I always have to always track with Strava in addition to runna in case it fails.
I always have to always track with Strava in addition to runna in case it fails.
Recent Poor Tracking
Didn’t used to have issues with the distance & pace tracking, but after a recent update which required enabling Apple Health options the distance & pacing is tremendously off.
A specific route that I have verified through numerous methods in the past as exactly 1-mile (and used to work seamlessly with Runna) now shows a distance of 0.91m upon completion.
With such a staggering difference on just 1-mile, the longer the distance the more inaccurate the results. A simple 5k will have me run almost an additional half mile.
Unfortunately I can no longer rely on this app for accurate workout tracking.
A specific route that I have verified through numerous methods in the past as exactly 1-mile (and used to work seamlessly with Runna) now shows a distance of 0.91m upon completion.
With such a staggering difference on just 1-mile, the longer the distance the more inaccurate the results. A simple 5k will have me run almost an additional half mile.
Unfortunately I can no longer rely on this app for accurate workout tracking.
Expenses
Inaccessibly expensive
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)