Review Insights · App Store
Splitwise
Splitwise, Inc. · 24,300 ratings · ★ 3.9
3.9
★★★★★
24,300 ratings
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Top complaints - extracted from 48 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"expenses"
11 negative reviews mention this · 23% of all complaints
★★★★★ "Immediately screwed up. Have a Bachlorette weekend coming up and we put only 2 expenses in so far. It confirmed it was going to split evenly between each person then ended up charging one of them the full price while also still charging the other individuals the s…" - kinkkm5
2
"splitwise"
9 negative reviews mention this · 19% of all complaints
★★★★★ "Money transfer. I’ve been using Splitwise for years and generally liked it. However, some friends recently started paying me with Splitwise pay instead of Venmo. Not a huge deal except when I went to transfer the money out, I was told there was an $800/wk …" - Aaallllll222
3
"subscription"
8 negative reviews mention this · 17% of all complaints
★★★★★ "Good app, but predatory payment system. Disgusted by the yearly subscription fee and free trial option with no option to quit early. Really, you’re going to charge me $40 for this?" - elusive_elisa
4
"expense"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Frustrating: Forced Upgrade Popups with No Way to Dismiss. Splitwise used to be a great app, but the constant push to upgrade has made it really frustrating to use. Every time I try to add an expense, a popup forces me to consider upgrading to Pro-and worse, there’s no clear or easy way to dismiss …" - UnaElsa1312
5
"free"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Frustrating: Forced Upgrade Popups with No Way to Dismiss. Splitwise used to be a great app, but the constant push to upgrade has made it really frustrating to use. Every time I try to add an expense, a popup forces me to consider upgrading to Pro-and worse, there’s no clear or easy way to dismiss …" - UnaElsa1312
6
"account"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Scam. Without subscribing, I was receiving multiple charges on my bank account monthly for small amounts that were not authorized." - Mad71chevy
7
"settle"
6 negative reviews mention this · 13% of all complaints
★★★★★ "DISAPPOINTED. STAY AWAY.. This program was once great. Now it’s become a DISASTER. It’s actually very difficult and confusing to settle up. Took us 40 minutes." - Max4466
8
"money"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Money transfer. I’ve been using Splitwise for years and generally liked it. However, some friends recently started paying me with Splitwise pay instead of Venmo. Not a huge deal except when I went to transfer the money out, I was told there was an $800/wk …" - Aaallllll222
9
"venmo"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Money transfer. I’ve been using Splitwise for years and generally liked it. However, some friends recently started paying me with Splitwise pay instead of Venmo. Not a huge deal except when I went to transfer the money out, I was told there was an $800/wk …" - Aaallllll222
10
"bank"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Money transfer. I’ve been using Splitwise for years and generally liked it. However, some friends recently started paying me with Splitwise pay instead of Venmo. Not a huge deal except when I went to transfer the money out, I was told there was an $800/wk …" - Aaallllll222
11
"without"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Scam. Without subscribing, I was receiving multiple charges on my bank account monthly for small amounts that were not authorized." - Mad71chevy
12
"actually"
5 negative reviews mention this · 10% of all complaints
★★★★★ "My money sent via splitwise is stuck. This app has actually frozen money between me and my friend and will not respond to customer support messages" - AppStore_b
📋 All 48 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Money transfer
I’ve been using Splitwise for years and generally liked it. However, some friends recently started paying me with Splitwise pay instead of Venmo. Not a huge deal except when I went to transfer the money out, I was told there was an $800/wk limit. It will take me a month to get my money out. Focus on what you’re good at, because it certainly isn’t being a bank.
Scam
Without subscribing, I was receiving multiple charges on my bank account monthly for small amounts that were not authorized.
My money sent via splitwise is stuck
This app has actually frozen money between me and my friend and will not respond to customer support messages
Frustrating: Forced Upgrade Popups with No Way to Dismiss
Splitwise used to be a great app, but the constant push to upgrade has made it really frustrating to use. Every time I try to add an expense, a popup forces me to consider upgrading to Pro-and worse, there’s no clear or easy way to dismiss it. I’m basically blocked from doing a simple, core function unless I deal with this interruption first.
It feels aggressive and disruptive, especially for something that used to be quick and seamless. If the free version can’t even handle basic expense entry without nagging, it defeats the purpose of using the app. Please fix this-at the very least, give users a clear option to close the popup and continue using the app normally.
It feels aggressive and disruptive, especially for something that used to be quick and seamless. If the free version can’t even handle basic expense entry without nagging, it defeats the purpose of using the app. Please fix this-at the very least, give users a clear option to close the popup and continue using the app normally.
DISAPPOINTED. STAY AWAY.
This program was once great. Now it’s become a DISASTER. It’s actually very difficult and confusing to settle up. Took us 40 minutes.
Good app, but predatory payment system
Disgusted by the yearly subscription fee and free trial option with no option to quit early. Really, you’re going to charge me $40 for this?
Impossible
Hard to pay-
Seriously $4.99month?
Not worth
Immediately screwed up
Have a Bachlorette weekend coming up and we put only 2 expenses in so far. It confirmed it was going to split evenly between each person then ended up charging one of them the full price while also still charging the other individuals the split price. Then it had a payment in the amount owed to me sent to the other girl that added an expense to the group. It’s definitely got a lot of bugs still needing to be worked out! Definitely don’t rely on this app to get it right!! You will have a headache on your hands later trying to figure out who paid what and what’s actually owed in the end. Would be better off without it from the get-go! It’s a great idea, but not executed well enough yet to be truly helpful!
Subscription needed
Splitwise used to be fantastic and so user friendly now there’s a paywall to access basic features and even use it. Do not recommend. I used to use it all the time 2021 and 2022 all the features for free
Subscription Hell
I used Splitwise when they were first starting up. It had incredible utility and I brought my entire friend group onto it. Then they got greedy… They stripped the app of 90% of its utility without a subscription.
1. You are limited to adding 5 expenses per day.
2. They added an *arbitrary* 10 second timer when adding multiple expenses.
3. The app used to have an itemized bill feature. No longer… it’s just gone.
Bye Splitwise!! Make better decisions for your consumers.
1. You are limited to adding 5 expenses per day.
2. They added an *arbitrary* 10 second timer when adding multiple expenses.
3. The app used to have an itemized bill feature. No longer… it’s just gone.
Bye Splitwise!! Make better decisions for your consumers.
Confusing
Confusing why can’t I pay on the app herd with big groups right idea confusing execution
Intrusive Ads
Ads suddenly started showing up making you wait 10 seconds to add expenses. I will consider removing this rating after this has been fixed.
Subscribe SUCKS
Subscribed to pro and charged but still limited to how many expenses I can add per day. Wts???
Unusable unless you add cc
I was able to add 4 expenses before it stopped to say I have to sign up for Splitwise Pro. And while adding an expense you have to wait through an af before proceeding. Yuck.
Too complicated with the new paywall and the worst customer support
First time using the app after they started charging for it. We had continuous issues while trying to settle our expenses. Virtually no helpful Customer Support, other than email, which never seemed to understand the kind of help needed. Will not use this app in the future. Too much hassle.
Too Many Limitations
The new limit on how many expenses you can add each day is ridiculous, not to mention you have to sit through an ad for their premium service for half of them. Then if you go to sign up for the paid version, they make you enter a credit card. Why is the app not integrated with Apple Pay yet that I can just click to subscribe? Not worth the trouble, an old fashioned spreadsheet will do just fine.
Useless if you don’t pay for pro subscription
You are only allowed to add one expense per day unless you pay extra for the premium service. Doesn’t help when you have multiple expenses for the day
Bait and switch
DO NOT sign up for the free trial. Instead of billing you monthly after the free trial, they automatically sign you up for a FULL YEAR and it does not allow you switch to monthly. Absolutely horrible business practice for your customers. I will never be using this app, nor will I ever recommend anyone to use this. They also do not even have a phone number to contact customer service you can only reach out by email.
Really hard to cancel sub rough UI
Title says it all.
Used to be great
You can only add three expenses per day before you are required to upgrade to subscription based pro account. You can only add one expense before waiting 10 seconds in an add for the pro account. Defeats the entire purpose of having the app. Easier to just keep track of split expenses using paper and a pen.
Charged for pro subscription
Charged for pro subscription, did not intend to use it or ever used it
Bad
Do not use. They force you to buy the premium version.
Used to be good
Now it just pushes you to pay for the pro version by restricting the amount of transactions you can submit in a day.
terrible app and now requires subscription
this app used to be good. now, it’s so confusing and messy. plus, yiu have to pay for a subscription to fully use the app now. total garbage!
Dumb.
Can’t even write a 3 word description without it asking to use ChatGPT. W. T. F. What moron put this app together.
Middle Man for payments
My friends are using this app to settle our trip transactions. Even though I’m paying by Venmo and receiving money through Venmo they make me connect a bank account and verify my address and social? I don’t need a middle man to store all of my information when the transaction goes through another app.
Subscription slop
You have to pay to use the most basic function of the app
Shift to split pay is terrible
Settling up is now more difficult. Won’t be using this anymore in the future.
Used to be good
App made my signup for 2 accounts. Couldn’t settle up a simple week long trip. Deleted it
Limited Transactions?
Free Tier is limited to a certain number of transactions? Give me a break.
No help when needed
No customer support
Hate it
This app SUCKS!!!
Nothing to see here… move along!
This worst. DO NOT USE. This app is completely useless for any large group. If payments are facilitated by Splitwise pay, the transfer limit is $2000 per week. Not day. Week! That means in many cases it could take weeks or months to eventually be reimbursed. Seems completely useless in practice. You’d be better off a working with Claude or Codex to create your own custom tracking app and coordinating payment via Zelle, Venmo or PayPal.
And customer service! What customer service!?! What a joke!
Saas is dead. Splitwise join them.
And customer service! What customer service!?! What a joke!
Saas is dead. Splitwise join them.
Horrible App
Just use excel at this point, difficult to add payments, too long to get money out of the app, limits to # of expenses you can add. Waste of phone space
Security
This app ask way too many questions that do not aid in sending people money. All that’s needed is to add Venmo or whatever and leverage whatever their security processes are.
Confusing
This app is so confusing and not user friendly, it prompts for you to go “pro” to add a bank account instead of just letting you add it directly and you have to go on a hunt for the option. Do not recommend at all
Awful app now
I hate the weekly 2k withdrawal limit, I accidentally forgot to cancel my trial and pay $40 for the year which basically just allows me to use a bill splitting app normally, and I hate that you can immediately jus connect to Venmo. This app is complete trash now idk what happened. Venmo has group splitting now by the way, better to use that since it’s actually free
Difficult
Too difficult. Not user friendly. Deleted
Receipt scanning
I purchased pro because I wanted to be able to itemize my receipts. There should be no reason I can only take a picture of a live receipt and not upload a receipt. OCR is not a requirement of the camera. It literally takes a picture and uploads it and then applies OCR. I am able to take a picture of someone else’s phone and that is possible. This is silly. I love the app and would pay more to be able to simply upload an image to itemize the upload. Is the only feature missing in my opinion.
Splitting is great ; billing and account management are terrible!
I love the splitting options in this app; but the transactions and support management need help! Insufficient back end support and functionality.
Sucks unless you’re rich.
F this app and everything about it. It’s awful. 10/10 don’t recommend. Some of us aren’t rolling in cash. Ever see the Friends episode where they all split evenly and how unfair it is? Yeah blah blah blah I’m poor whatever make fun of me. I will never again go splitsies on a dinner while a “friend” eats a filet and 7 drinks while I choke down 4 pieces of lettuce and half a margarita and spend the night hurling the bathroom. 85 bucks that cost me. 85. Because fair is fair right? Wrong. Never again. I’m
A cheapskate…say what you want…I’d rather have a root canal. Thank you and goodbye.
A cheapskate…say what you want…I’d rather have a root canal. Thank you and goodbye.
Meh
Doesn’t actually help settle. Fine for figuring out how much everyone owes and keeping track but that’s about it
No referral option? LAME!
Can’t find a referral option for my group would be nice to give my friend credit a referral. He’s literally got 7 of us to sign up why doesn’t he get a free month or something at the least for PRO
Great idea but….
Spot wise has a great app if you can figure out how to add people to it.
You can have it access to your contacts, but it won’t automatically add them. If you search for them in your expense groups, you can’t find them.
So, I would like to use it more, but really can’t do that unless I can figure out how to add people easily
You can have it access to your contacts, but it won’t automatically add them. If you search for them in your expense groups, you can’t find them.
So, I would like to use it more, but really can’t do that unless I can figure out how to add people easily
Used to be a great service
I’ve been using Splitwise from the beginning and now they are squeezing you to upgrade. You can only upload 3 receipts a day. My wife and I use it for monthly expenses and travel costs and now we will be looking for another alternative. Otherwise you have to pay for both accounts monthly. Disappointed, we have been loyal users for over 5 years.
Non reliable payment platform
Used to be a good app, but added so much limitations and pay to use features, it’s not the best anymore! Recently a friend paid back to me using Splitwise pay, and I have no trust to give my bank account or other details to such unreliable app.
Simplify settle up
It would be great if I could click on an expense, pay my share and have the expense reflect my payment. Instead I have to go through and double check what I’ve already paid on. Frustrating for sharing bills with housemates
Sentiment summary
71%
Positive (4-5★)
2%
Neutral (3★)
27%
Negative (1-2★)