Review Insights · App Store
The Roku App (Official)
ROKU INC · 5,762,092 ratings · ★ 4.7
4.7
★★★★★
5,762,092 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"roku"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Glitches. Roku constantly has issues glitches unexpectedly shutdown screen freezes and more not worth the expense" - MamaDoBo$$
2
"remote"
6 negative reviews mention this · 23% of all complaints
★★★★★ "Latest version freezes. With the latest update the remote freezes and stops responding" - Jalexandrian
3
"phone"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Garbage. Earbud connectivity is horrible. It was working fine (finally) last week, but now after an update. Garbage. Constant connectivity issues with my Bluetooth earbuds. All of them. It isn’t connectivity issues between my phone and the earbuds. …" - Deception_Steve
4
"connect"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Garbage. Earbud connectivity is horrible. It was working fine (finally) last week, but now after an update. Garbage. Constant connectivity issues with my Bluetooth earbuds. All of them. It isn’t connectivity issues between my phone and the earbuds. …" - Deception_Steve
5
"working"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Garbage. Earbud connectivity is horrible. It was working fine (finally) last week, but now after an update. Garbage. Constant connectivity issues with my Bluetooth earbuds. All of them. It isn’t connectivity issues between my phone and the earbuds. …" - Deception_Steve
6
"fine"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Garbage. Earbud connectivity is horrible. It was working fine (finally) last week, but now after an update. Garbage. Constant connectivity issues with my Bluetooth earbuds. All of them. It isn’t connectivity issues between my phone and the earbuds. …" - Deception_Steve
7
"wifi"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Terrible App. When I very first got this app everything worked fine, after a few weeks the app would randomly display no connection to wifi even when i have wifi. The app would sometimes work for 30 seconds and then display no connection again. I would h…" - Film Enjoyer
8
"work"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Garbage. Earbud connectivity is horrible. It was working fine (finally) last week, but now after an update. Garbage. Constant connectivity issues with my Bluetooth earbuds. All of them. It isn’t connectivity issues between my phone and the earbuds. …" - Deception_Steve
9
"getting"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Charges. I keep getting charged for channels that I unsubscribe from. I cannot stop this automatic debit!!!!!!!!" - cccccvhjh
10
"connected"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Faulty app. My remote randomly stopped working probably just old. I download this app and I can only scroll for about 20 seconds before it disconnects. If I’m connected to my tv why won’t it stay connected it just loses connection randomly. Extremely a…" - Zac_attack72198
11
"issues"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Glitches. Roku constantly has issues glitches unexpectedly shutdown screen freezes and more not worth the expense" - MamaDoBo$$
12
"screen"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Glitches. Roku constantly has issues glitches unexpectedly shutdown screen freezes and more not worth the expense" - MamaDoBo$$
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Glitches
Roku constantly has issues glitches unexpectedly shutdown screen freezes and more not worth the expense
Garbage
Earbud connectivity is horrible. It was working fine (finally) last week, but now after an update. Garbage. Constant connectivity issues with my Bluetooth earbuds. All of them. It isn’t connectivity issues between my phone and the earbuds. I know what that sounds like. This is your app. GARBAGE.
Update 6/29/2026 - I’m convinced you people will not improve this app. It’s a piece of garbage. No improvement to connectivity. Constant audio drops. It’s not the Bluetooth having issues connecting to my phone. It’s the app, NOT my Bluetooth headphones. You people suck! FIX THE ISSUES WITH BLUTOOTH!
Update 6/29/2026 - I’m convinced you people will not improve this app. It’s a piece of garbage. No improvement to connectivity. Constant audio drops. It’s not the Bluetooth having issues connecting to my phone. It’s the app, NOT my Bluetooth headphones. You people suck! FIX THE ISSUES WITH BLUTOOTH!
Terrible App
When I very first got this app everything worked fine, after a few weeks the app would randomly display no connection to wifi even when i have wifi. The app would sometimes work for 30 seconds and then display no connection again. I would have to restart the app 7-8 times for it to finally work and only for a few seconds.
WiFi
On multiple phones it will turn off WiFi on the phone when trying to connect to the tv
Charges
I keep getting charged for channels that I unsubscribe from. I cannot stop this automatic debit!!!!!!!!
Stop asking me to review while I am using the app
App repeatedly interrupts me asking for a review when I try to use it so it gets One Star. Wait until I exit stupid Roku!
Not
Not let me conet
Garbage
9 out of 10 times I need to use it, it just doesn’t work and I have to close it out and reload it. By the time that takes, the YouTube ad is over… it’s so annoying. It also sometimes pops up notifications for reviews right as I touch the screen which is also annoying. Instead of just letting people leave reviews (which I already had) they spam you. Sometimes I think software developers try to make things as painful as they can be.
It is not working
It is not letting me go through
Bluetooth Audio
Every time I go to use my AirPod pro 3 to listen to what’s playing on my Roku on the remote the audio lags like crazy! But the video plays normal and fine and my internet is fine..
Auditions
No hay occion de cone tar un amplificador al Roku tv
Keeps getting worse.
THIS HAS TO BE THE ABSOLUTE WORST APP IVE DOWNLOADED TO MY PHONE
Some things they need to fix
I can’t connect to one of my TVs and my brother is connected to the TV that I can’t connect to and now he can’t connect to it……
Scam
Thought I was getting a free trial of starz. I was charged $11.99 and there is no subscription on my television
Nonfunctional since last update
Ever since the last update, that ironically was supposed to fix bugs and performance issues, the app has become completely nonfunctional due to bugs and performance issues. I can’t even get the remote to work at all 90% of the time.
STOP! $6.99/Week???
Wants review before app opens with price
Subscription
I moved and now I cannot get my max subscription restarted. Max keeps telling me to go to Roku and Roku keeps telling me to go to Max and I can’t find a way to restart my subscription. The service used to be very user-friendly and now it’s just pissing me off.
This app is not working properly
This is ridiculous. There should be no reason that I cannot even connect a device. Everything is connected to the Internet on the same Internet. I don’t understand why it’s not working. It’s not picking up any of my devices in my house.
FULL OF ADS
I guess I’m done with Roku in all of its entirety. It used to be my go to streaming stick. Now this app pushes an ad to your phone EVERY time you push a button on the virtual remote.
Switching to Apple TV the way I should’ve years ago. Goodbye ROKU, you were an okay experience until you weren’t. I hope I can encourage more people to avoid this brand in the future.
Also, crunch roll, I’ll never download your app or use your company for anything ever for using ads that interfere with my remote. As a digital advertiser, we won’t be considering you guys at any point.
Switching to Apple TV the way I should’ve years ago. Goodbye ROKU, you were an okay experience until you weren’t. I hope I can encourage more people to avoid this brand in the future.
Also, crunch roll, I’ll never download your app or use your company for anything ever for using ads that interfere with my remote. As a digital advertiser, we won’t be considering you guys at any point.
Lol
Bad 💔
Price
I should not have to pay $36, to watch my smart tv. Then pay for extra for other platforms.
I keep getting charges for those other platforms, even though I don’t watch them
I keep getting charges for those other platforms, even though I don’t watch them
Bad
Ok so for is bad I hate this I’m crying right now I mean I don’t hate it like that I love this app but I can’t find my tv in thing of the device
Latest version freezes
With the latest update the remote freezes and stops responding
Faulty app
My remote randomly stopped working probably just old. I download this app and I can only scroll for about 20 seconds before it disconnects. If I’m connected to my tv why won’t it stay connected it just loses connection randomly. Extremely annoying that I have to reconnect while I’m in the process of using it. I’d understand if I picked my app and show and locked my phone screen but I am using it and it disconnects.
Was fine now barely works
i can get the remote to stay connected for maybe a minute tops before it tells me it can’t connect without wifi (i’ll be on wifi the whole time) i used to have this issue every now and again but now it’s every time i use this app
good when it works 😭
very convenient and helpful when it works properly but it’s rare that it works properly for more than a couple seconds at a time 😭 sometimes when I open it it’ll tell me over and over that I need to connect to a WiFi connection even though I already am and it’ll do that like 5 or 6 times when I try to use it. Then when it does connect it’ll work for a few seconds but then it just stops, so I’ll have to close the app and restart the cycle again 😭
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)