Review Insights · App Store
The Roku App (Official)
ROKU INC · 5,516,715 ratings · ★ 4.7
4.7
★★★★★
5,516,715 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"roku"
8 negative reviews mention this · 27% of all complaints
★★★★★ "Roku for ??. What is Roku for Gia and how do I cancel it Immediately?" - Tre’nene
2
"work"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Iffy. Will not stay connected to my Tv works when it wants to do disappointed" - MsArmyqueen82
3
"connect"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Iffy. Will not stay connected to my Tv works when it wants to do disappointed" - MsArmyqueen82
4
"remote"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Your remotes suck. They eat batteries or just don’t work straight out of the box" - KS2299
5
"connected"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Iffy. Will not stay connected to my Tv works when it wants to do disappointed" - MsArmyqueen82
6
"disconnects"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Worst App Ever. Junk app. Crashes constantly. Disconnects constantly. How do the companies with all the money turn out the worst apps.?" - McHighlander
7
"connection"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App tend to lose connection.. App often loses connection. Requires too many clicks to reach a final selection & doesn’t allow for direct typing into the search bar but instead requires letter by letter selection onto the app’s keyboard which is quite antiquated." - CesarWolf
8
"doesn"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App tend to lose connection.. App often loses connection. Requires too many clicks to reach a final selection & doesn’t allow for direct typing into the search bar but instead requires letter by letter selection onto the app’s keyboard which is quite antiquated." - CesarWolf
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Iffy
Will not stay connected to my Tv works when it wants to do disappointed
Your Choice
You get what you ask for.
This app does not show up in your Apple settings
This app is constantly stealing money from me. It won’t let me cancel my subscription.
Bad app
You can not watch Roku unless you are home . Why can’t app use cell data very bad system
Annoying review requests every day
If I wanted to review I would have done it myself not at prompt.
Worst App Ever
Junk app. Crashes constantly. Disconnects constantly. How do the companies with all the money turn out the worst apps.?
Never connects
I have to uninstall and reinstall this app before it will connect to my TV. Literally every single time. It's so annoying! I'm just going to buy another regular remote.
Feedback
I can only get into Netflix, not my other apps. Not very happy
App tend to lose connection.
App often loses connection. Requires too many clicks to reach a final selection & doesn’t allow for direct typing into the search bar but instead requires letter by letter selection onto the app’s keyboard which is quite antiquated.
Too much ad spam
Regret buying this tv. Remote sucks too
Charges
Roku is charging me for stuff that I have not even subscribed to it’s insane and no customer service number whatsoever it’s insane!!
Connection
Always have issues with the connecting the app to use the remote on my phone.
Dose not work any more
it has a glitch where it says that you are not connected to Wi-Fi and you cannot control any devices even though I’ve checked many times and then I’m connected to Wi-Fi. It has been doing this for over a year now
Not enough space
My apps are not loading due to not enough space or memory and I’ve never seen anything like it this with Roku
Can never use remote
Can never use remote
App remote won’t work
No matter what I do. Check internet connection, IP address, setting our mobile app will not connect to any of our TVs
My review.
Until recently, I’ve thought the Roku tv I have was working well. Now? Not so much. The whole experience, from my point of view, has deteriorated.Try to turn captions off. Can’t do it. If you search for something on the app, such as movies, shows a screensaver with no options. Really disappointed.
Roku
I lost my romote and this did not work to my tv
Awful
I’ve had this app since 2022 and I hate it with a passion. Even if I’m connected to the WiFi the app doesn’t recognize it no matter how many times I restart the app. If I somehow manage to actually connect to the WiFi, I get to press 1 button then the app says I’m suddenly disconnected from the WiFi even though I’m not. When there’s a rare occasion that the app does work (more rare than a midget with a pot of gold) I get to use it for 5 seconds then the app either crashes or disconnects from the WiFi.
Subtitles don’t work
Subtitles don’t work
Doesn’t reliably connect
Doesn’t reliably connect and can’t control my TV.
Umm idk about this
Just no
Bull
What happened to the Bull station? One day it was there and the next it was gone.
It’s okay.
The app is very slow and disconnects easily. My device and my app is updated and I’m still having connections issues.
Roku for ??
What is Roku for Gia and how do I cancel it Immediately?
Pricing
I’m not sure of how Roku bills it’s customers or what is included in the contract and what is not? Confused
Your remotes suck
They eat batteries or just don’t work straight out of the box
Roku
This is not the best app cause if you have a phone that it works without Wi-Fi that might be a problem with the Roku app cause then it’s gonna be very slow with like
When you can try to connect to the TV
When you can try to connect to the TV
Brooklyn
It’s kinda dumb that kids under 13 cannot use the app! I love it but some people just can’t use it
Sincerely, Brooklyn.
Sincerely, Brooklyn.
Sound/ updates
Hard to hear/ with sound bar/ update terrible
Sentiment summary
94%
Positive (4-5★)
3%
Neutral (3★)
3%
Negative (1-2★)