Review Insights · App Store
The Sims™ FreePlay
Electronic Arts · 451,709 ratings · ★ 4.6
4.6
★★★★★
451,709 ratings
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Top complaints - extracted from 16 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
8 negative reviews mention this · 50% of all complaints
★★★★★ "Download. I can’t load games crash awhile downloading said error message about my connection, my connection works." - Rdmoni
2
"playing"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Resume saved game. App won’t load and won’t let me resume saved game it’s making me start all over after yearsssss of playing this game it sucks !" - veryveryupsett
3
"money"
4 negative reviews mention this · 25% of all complaints
★★★★★ "Disappointed. Hate it now. I can’t build anything without tools and it’s damn hard to do it. N ver playing again unless yall take away the tools I am used to money spending to build a job not having tools as well." - Jessicaloving
4
"load"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Download. I can’t load games crash awhile downloading said error message about my connection, my connection works." - Rdmoni
5
"help"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Help. I’m trapped! How do I exit!!?" - Theft do hhg
6
"takes"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Too many glitches. The game itself is fun because I can waste time which is the purpose. However, it glitches constantly and some days wont allow me to open the game and losing all the progress I’ve made. All troubleshooting suggestions do not work and when c…" - Susie420
7
"having"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Disappointed. Hate it now. I can’t build anything without tools and it’s damn hard to do it. N ver playing again unless yall take away the tools I am used to money spending to build a job not having tools as well." - Jessicaloving
8
"everything"
3 negative reviews mention this · 19% of all complaints
★★★★★ "Keep glitching out. I lost a whole family and neighborhood due to the glitching, including the houses and everything that was on that promenade property I’ve having this same issue and I hasn’t been fixed" - newzara2000
📋 All 16 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Update
I hate it it’s ugly the hairs are ugly the face is ugly this is so unfair to the mobile sims players
Download
I can’t load games crash awhile downloading said error message about my connection, my connection works.
Resume saved game
App won’t load and won’t let me resume saved game it’s making me start all over after yearsssss of playing this game it sucks !
Help
I’m trapped! How do I exit!!?
Bad
Bad
Disappointed
Hate it now. I can’t build anything without tools and it’s damn hard to do it. N ver playing again unless yall take away the tools I am used to money spending to build a job not having tools as well.
Game is not working
The game won’t let me load any extra content
Daily Tasks messed up AGAIN?!?
So now I can finish this weeks daily tasks either? Need to practice speech in mirror, but of course there’s no PRACTICE SPEECH WHEN YOU CLICK ON ANY MIRROR!!! This game gets worse and worse!!!! This is the second time daily tasks hasn’t worked! This is exactly why I don’t spend real money on apps! I’m ready to delete the game since this is becoming a regular thing with this game.
Couldn’t download extra
Couldn’t make it past level 8 because it won’t download the extra content. Tried several times. Made game useless.
Support is awful
My game can’t seem to get past the loading screen all of a sudden. I went to EA website for help but the AI support doesn’t know what the issue is and won’t let me speak to a human. I’ve spent hundreds in this game, I hope it wasn’t a waste!
Keep glitching out
I lost a whole family and neighborhood due to the glitching, including the houses and everything that was on that promenade property I’ve having this same issue and I hasn’t been fixed
Why?
It’s called “free play” it shouldn’t cost so much of my money. (BUT, yet you try.) It take too much time to build anything . I should get more simoleons, the longer it takes. It took me 21 days to earn enough simoleons to start a new quest and then another 5 days to complete the quest. Just frustrated. This have to get better.
Sucks
Takes hours to do simple tasks, cost money to skip tasks, everything costs real money. Worst sims game ever.
Too many glitches
The game itself is fun because I can waste time which is the purpose. However, it glitches constantly and some days wont allow me to open the game and losing all the progress I’ve made. All troubleshooting suggestions do not work and when contacting EA for help, it takes forever without a fix or explanation.
In n to deep with this game
I swear I feel like I been playing for years. It’s an okay game for the phone but everything take forever to complete. Like damn it take months to get to the next level. Even when u do th community garden still u can’t even get it cause the time on everything is b.s.
Not as good as pc
Ok it’s fine but way to many tutorials I just wanna play in peace, also I want the ability to just make the whole family instead of having to wait until the baby is born and grows up I like playing this on pc soo much more it’s not really that fun
Sentiment summary
89%
Positive (4-5★)
5%
Neutral (3★)
6%
Negative (1-2★)