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Review Insights · Google Play

ExpressVPN: VPN Fast & Secure

ExpressVPN · 463,747 ratings · ★ 4.7

4.7
★★★★★
463,747 ratings
5 ★
400,590 (86%)
4 ★
34,499 (7%)
3 ★
9,905 (2%)
2 ★
4,203 (1%)
1 ★
14,537 (3%)
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Top complaints - extracted from 43 negative reviews

Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.

1
"free"
6 negative reviews mention this · 14% of all complaints
★★★★ "its not free of cost very bad app" - Syed zeeshan Haider

📋 All 43 negative reviews

Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").

★★★★ Jail Roadies 5/8/2026 v12.63.0
why to buy lost of time n money
★★★★ Kimberly Reed 5/8/2026
Wouldn't work on my device. Google protection said, "Danger: This app sells your information or shares it with other companies." Players beware!
★★★★ Tarik Adnan 5/8/2026 v12.64.0
I ain't paying
★★★★ Arshadsaif 5/8/2026 v12.63.0
baddd
★★★★ Bowman 5/7/2026 v12.63.0
Poor security and difficult to unsubscribe.
★★★★ Jr Lavallee 5/7/2026 v12.63.0
completely useless. probably the most basic VPN. doesn't even allow you to see Netflix from other locations, doesn't hide device location from any websites. i doubt it even hides ip address. don't waste your money. and if you cancel they don't refund your money. google should remove this scam app.
★★★★ Syed zeeshan Haider 5/7/2026
its not free of cost very bad app
★★★★ sathish mas 5/7/2026 v12.63.0
I can't use after subscription free trial it's working well
★★★★ Joshua Amodu 5/7/2026 v12.58.0
just need.to.ne stronger more please fix it
★★★★ Silvia Tampubolon 5/7/2026
baddddd
★★★★ J M 5/6/2026 v12.63.0
Doesn't block ads like it claims even with the ad block option turned on
★★★★ M F 5/6/2026 v12.63.0
they've added too much nonsense to the app and over complicated it. I just want to add this Wi-Fi I'm currently connected to to this safe list the white list. I have a degree in computer science. this is nonsense.
★★★★ Julian Reigns 5/6/2026
100% Paid
★★★★ Adil Avdiu 5/6/2026
you have to pay
★★★★ Ch Asim 5/6/2026 v12.63.0
Just wasted time
★★★★ 0000000 00000000 5/6/2026 v12.63.0
not free as claims
★★★★ majed hadi 5/6/2026 v12.63.0
worst app ever made my phone slow it sucks battery. sometimes doesn't work
★★★★ MENGAL MENGAL 5/6/2026
very bad 😞 app don't download it because he is ha paid app
★★★★ Zane Vaughan 5/6/2026 v12.63.0
Very predatory website and billing. Went to there site after having a plan for a while, only for them to show that I didn't have any plan, but I had to click "shoe basic plan" and then it showed that I did indeed have a subscription. they dont support all operating system. I hate express, go stick with Proton vpn
★★★★ Dikhang John Malilo (Papzyn) 5/5/2026
Scam
★★★★ Gary Kilian 5/5/2026
difficult to use, customer support no help, no clear(working) cancellation routine...
★★★★ stossperos 5/5/2026 v12.63.0
shame of an app with a really counterintuitive subscription cancelling/ account deletion process
★★★★ Michaela Dellamas 5/5/2026 v12.63.0
bulok
★★★★ ck 5/5/2026 v12.63.0
It doesn't work if you use it in China. Even if it connected, you get disconnected after a while. Every morning I turn my lap top and VPN on. it take about half an hour to establish a connection before I can use it. Less than an half an hour, the VPN start reconnecting. Then the cat and mouse game between VPN and the Great Firewall of China begin
★★★★ Supruth Kv 5/5/2026 v12.63.0
its so buns and it's also paid shi do not use thus
★★★★ Andrei Velasco 5/5/2026
Pay what do you expect??
★★★★ KRISHNA PADHAN 5/4/2026 v12.62.3
your fhack vpn🤮
★★★★ Samukelo Masemola 5/4/2026 v12.63.0
On ad they say free to use, but
★★★★ Meet Sandha 5/3/2026 v12.62.3
total waste
★★★★ Les Hurley 5/3/2026 v12.49.0
I have contacted support several times on an issue with an android streaming box each time they tell me to load the newest version which I did before I contacted them which did not fix the problem they also dropped support for a router that they heavily pushed users to use in most states there are bait and switch laws that prevent this
★★★★ APH Ishanzadah 5/3/2026
very bad it's not logout from from years first page
★★★★ MAN SHARMA 5/3/2026
bhai pele bhi subscription mangta Hai paise dene padte use karne ke liye first mein bhai bilkul bekar mat try karna
★★★★ Lesaine Tolipas 5/3/2026
not for free so dont expect you'll be able to use this app unless you're willing to pay, i recommend donwloading other vpn apps because there's a lot out there offerig free service
★★★★ Abhilash Unnikrishnan 5/3/2026 v12.62.3
Bad app
★★★★ Mark Amarillo 5/3/2026 v12.62.3
because i need to pay first
★★★★ Vinay Chaudhary 5/2/2026 v12.62.3
very bad app
★★★★ sodha Jaypalsinh 5/2/2026 v12.62.3
worst app ever i use
★★★★★ Jonathan Weigt 5/7/2026 v12.63.0
the app works as intended, however be aware of customer service if you experience a problem. express vpn will only communicate through a text feature. if you have a complicated issue you will likely find yourself in an endless text thread of nonproductivity. and it is their policy of no refunds so you could find yourself out money and empty handed. look around and do your research before subscribing to this service.
★★★★★ JS 5/6/2026 v12.63.0
the black out bug is still there i am afraid, it disappeared when my finger pressed on home, pixel 9a, already updated the phone to newest update
★★★★★ helen Eng 5/5/2026
This APP doesnt work for china. It constantly drops in and out and nothing loads
★★★★★ Deron Midgett 5/4/2026 v12.62.3
**5/4/26 There are Still glitches when changing locations even -and websites take a day or 2 to adjust. Many sites Believe I'm a ro/bot and I have to go thru extra steps. I'm sure y'all are working hard and a fix is on the way ASAP. Much appreciated 🤍 4/27/26 ExpressVPN responded very quickly as several websites were not opening due to the VPN. They advised me to change locations and, what do you know, it works Very well again. Thank y'all very much
★★★★★ Leslie Garon 5/3/2026 v12.62.3
too hard to get around.
★★★★★ JUNAID ZAFAR 5/3/2026 v12.63.0
don't download it. Making fool and it's not free

Sentiment summary

94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)

✓ Strong positive sentiment - clone path is harder, users like the existing app.