Review Insights · Google Play
Norton360 Antivirus & Security
NortonMobile · 1,971,067 ratings · ★ 4.6
4.6
★★★★★
1,971,067 ratings
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Top complaints - extracted from 23 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"norton"
5 negative reviews mention this · 22% of all complaints
★★★★★ "Note...Norton has responded there must be a misunderstanding...nope. No misunderstanding at all. Joined with a 7 day trial period. installed it, then discovered it was insanely time consuming to use, and also reduced my battery time by 60% …" - k v
2
"phone"
4 negative reviews mention this · 17% of all complaints
★★★★★ "getting popup ads for the app continually on my phone hard to get to anything else." - Rose Herrera
3
"subscription"
3 negative reviews mention this · 13% of all complaints
★★★★★ "paid for a subscription. can not sign in." - Ethel M
4
"getting"
3 negative reviews mention this · 13% of all complaints
★★★★★ "getting popup ads for the app continually on my phone hard to get to anything else." - Rose Herrera
5
"protection"
3 negative reviews mention this · 13% of all complaints
★★★★★ "It looks like Norton gave up and has his nephew vibe coding in between drunken benders. Setting up email protection gives a useless error. The AI tells me you do what I've already done or use their online support however the link to their o…" - David Mabe
📋 All 23 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
don't want
paid for a subscription. can not sign in.
I have tried about 20 time to get rid of the antvairìus , I have over $100.00 trying to get rid of this to work. and no luck. OK get my I pad to work or refund my money,
I don't want to subscribe to the app
no longer allows me to buy any service from the app, its stuck in an endless loop of saying I'm not subscribed but won't allow me to do anything to subscribe. even uninstalling and reinstalling doesn't fix this major issue, used to be a good service but will have to start looking elsewhere where now
DELETE!
filled with ads
Don't even have it.
getting popup ads for the app continually on my phone hard to get to anything else.
Note...Norton has responded there must be a misunderstanding...nope. No misunderstanding at all. Joined with a 7 day trial period. installed it, then discovered it was insanely time consuming to use, and also reduced my battery time by 60% Decided to cancel less than 24 hours later. then discovered that they had charged me €94 already, despite having a free trial! Norton gave me a website address to "discuss" things with them. unfortunately, because I cancelled, it says I don't have an account
no free use u need subscription to use it
It looks like Norton gave up and has his nephew vibe coding in between drunken benders. Setting up email protection gives a useless error. The AI tells me you do what I've already done or use their online support however the link to their online support gives a 400 error so it looks like I need to find an alternative. It's outright comical how poorly coded this stuff is given how important that it is. I've had Norton ever since it was good and am appalled
Cannot connect to VPN server. Tried all the published fixes and work around and still get "The server is currently unavailable. Please try again later."
I am not talking about the third-party ads. You are constantly selling additional services on top of the basic subscription. I don't even know what level of protection I am getting from your basic subscription. I might as well just run the basic microsoft virus protection.
I have had the worst experience with This, my core protection keeps turning itself off along with other features.I have Uninstall that and reinstalled, it, reset my entire phone called Tech Support twice. All they wanted me to do was install it and reinstall it. This is not a fix, it is ridiculously hard. To talk to a person and one actually listed as Norton wanted me to give them a credit card over the phone that had to be a scam.So watch out.\nI am so displeased. Three months it's been doing
Report a problemn
horrible. no customer service
D0 not want this BAD EXPERIANCE WOTH NORTON IN THE PAST!!!
too expensive
why do I have to protect my phone and email every few days. this protect of 👎 norton is hopeless 😔
please wowed me your 995
can't login APP has a virus. and my other phone also.
there are too may incorrect analysis such as system drivers that the application states are out of date (10). all of these are up.todate based on microsoft. this is just another way of getting money.
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
7%
Negative (1-2★)